Springboard CX Reviews 110

John and his team have been very diligent. We are a fast moving startup with a unique brand, and his team understands that we are building and refining our customer service process in real time. From product feedback, to site feedback, they share a lot of information which helps us makes changes on the fly. They handle tickets with care and empathy. Been really happy!

Big thumbs up to Springboard. I love working with Jess and Steph. They have raised the game with our customer service. Highly recommend.

Jonathan and his team have taken over all our CS tickets and they are A+. They treat BoomBoom like their own brand and have been crushing for us.

The team at Springboard have become trusted partners to us here at Patrick Ta Beauty. We came to Springboard during a time of high growth for our company and when we needed a partner to help us up-level our customer service and they delivered in every way. Their founder is committed, responsive and invested in being the best partner possible. The CX team on our account have handled our brand with the utmost care even when the volume of inquiries seemed never ending. They are our trusted and committed partners.

Fantastic service. Springboard feels like part of our internal team and we can breathe easy knowing all customer service related inquires are taken care of in a timely manner. Highly recommend!

Springboardhq is a Canadian/US company with all their support staff locally which makes fulfillment and language much easier. I've worked with previous support staff on upwork and there are simple things we take for granted that they don't understand such as there are 2 Vancouver's one in Canada and the other in the US that is obvious to a Canadian but may not to be others who live abroad. Nikita and Jonathan have been a pleasure to work with and they put their best foot forward to make everything go smoothly. I'd highly recommend !

Teamwork makes the dream work.... But seriously Jonathan, Maureen & Britney have been incredible.

We are a new company and engaging with Springboard has been the best decision so far.

Totally recommend and appreciate everything the team does.

We were quite unsure about delegating Customer Service for the obvious reasons. But Stefanie and Claudia have completely taken over and are providing great support and care for our customers!

Jonathan & his team are lifesavers!

The ol' cliche is we regret not bringing them on sooner. They've been super helpful and allowed us to focus on strategic growth and not down in the trenches. We're happier, our customers have a better experience and Springboard has even advised on platform optimizations of which we've implemented. Everyone wins! Couldn't recommend Springboard enough.

Jonathan is great!
Jonathan is super reliable and responsive. We enjoy working with him.

Springboard has been instrumental in helping us scale our CX. The knowledgeable team required little to no onboarding of our tech stack across our entire DTC business which allowed us to hyper focus on our own CX strategy from Day 1. Can confidently say that our CX would not be where it is today without the help of Springboard

Amazing Customer Service!! We have nothing but incredible things to say about Springboard and their talented team. Working with Jonathan specifically, has been so seamless. Their team really helped clean up our customer service inbox when we were drowning in inquires. We could not have done it without them! Thank you Springboard for all of your amazing work!

The Springboard team came in and got to work in rapid time. Helped with our huge backlog of tickets, gave us guidance on processes, and continue to help with our overall CX. Couldn't have asked for more! Very excited to partner with the Springboard team knowing our CX is taken care of!

Nikita and the springboard team were quick to grasp the technical knowledge behind our products and deliver top-end support to customer inquiries.

It's always a delight working with their associates!

Amazing customer support, great skillset across the board and a very friendly and lovely team. Amazing communications!

Jonathan and his team have been such an incredible support to our small but quickly scaling team. They are responsive, detail oriented, and focused on delivering satisfaction both to us and our customers. Really so thankful for them!

Everything you could hope for in a CX team. As a small business owner doing it *all* myself, Springboard came through a word-of-mouth recommendation at the perfect time. The team listened to my concerns, held my hand through the onboarding process and really hit the ground running. Communication with the entire team is top notch. Always available, responds within seconds and, beyond that, are just kind and delightful people work with. Springboard has been a welcome and worthwhile extension of our team.

Working with Springboard has been an absolute pleasure. They go the extra mile to provide feedback and suggestions on how we can improve, along with assisting us in creating a positive experience for our customers efficiently. They're incredibly flexible and adapt quickly to any changes or requests we may have - I highly recommend working with Springboard!