SpiritSmith - Personalised Gifts Reviews 

222
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality and beautiful presentation, often highlighting the personalized and tailored nature of their gifts. Many appreciate the attentive service and seamless ordering process, noting the care taken in hand-packaging items and great communication. The delivery service is frequently commended for its speed and efficiency, with items arriving quickly and well-protected. Customers frequently express satisfaction with the overall gifting experience, finding products perfect and tailored to their needs. Reviewers also highlight the excellent options and consistent high quality, making them confident in recommending the company.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting it as a great gift that is... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and speedy... See more

Service

Customers had positive experiences with service, often highlighting great communication and efficient... See more

Quality

People report positive experiences with quality, consistently praising the products as fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The personalised gift box containing wine x 2 was lovely and dispatched to courier very quickly. Only issue was DPD changing date without much notice. Not leaving with neighbour. Then reverted back t... See more

Rated 5 out of 5 stars

I purchased a personalised Aperol Spritz Hamper for a friend’s 50th after receiving one as a gift myself. Absolutely stunning product with amazing service from the SpiritSmith sisters. All of t... See more

Rated 5 out of 5 stars

I’ve bought gifts from SpiritSmith for both friends and clients, and every single time they’ve been absolutely perfect. Each one was completely tailored to my vision, and they nailed it every ti... See more

Company replied

Rated 5 out of 5 stars

Lovely gift, I ordered a personalised box with gin I did actually change the order from original order and staff were very accommodating in helping me go through options. Unfortunately when the gift... See more


Company details

  1. Alcohol Retail Monopoly
  2. Alcohol Store

Written by the company

Searching for something special? Look no further. Our beautiful personalised hampers & curated gift sets are the perfect gift for anyone in your life – including you! Whether you’re looking for a personalised gin gift set for her, filled with delights and the finest small batch bottle of gin, or a whiskey gift set for him, containing everything he will need to make that glass of whiskey in the evening just perfect, we have something for every possible person and for any occasion. We all have our favourite tipples and our favourite places to drink them. We enjoy them not just for the taste, but how they look and feel and because they provide an ambience, or social setting that makes us feel that ‘this is our place’ and we feel welcome. SpiritSmith aims to bring a gift to our customers and their loved ones which brings a bit of that ambience and social atmosphere home. As a busy family run business, we know the importance of having a network of great people around us, providing support, love and friendship. Lets be honest, as family life doesn’t always give us the chance to get out to our favourite places as much as we might like, more and more we are inviting our network of people to enjoy a drink with us at home. and here arrived SpiritSmith! Make them feel truly special today and gift them something personal. Send your message with a bottle…


Contact info

4.8

Excellent

TrustScore 5 out of 5

222 reviews

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4.8

All reviews

(222)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Jennifer,
Thank you so much for taking the time to leave us a review. Pleased to hear that you loved your gift.

Kind regards,
Laura

Rated 5 out of 5 stars

Great gift idea and delivered in a…

Great gift idea and delivered in a lovely package.

1 December 2022
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Gino,
Thank you so much for taking the time to leave us a review. It's great to hear that you love your gift and how it was presented.

Thank you for choosing to shop small with SpiritSmith.

Kind regards,
Laura

Rated 5 out of 5 stars

Gorgeous quality and excellent…

Gorgeous quality and excellent assistance with a change of delivery required. Will definitely be a returning customer.

7 December 2022
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Sam,
Thank you so much for taking the time to leave us a review. As a small business this means the world to us. Pleased to hear that you are happy with the service you received and will shop small with us again.

Have a wonderful Christmas.

Kind regards,
Laura

Rated 5 out of 5 stars

Great customer service!

I ordered a rum set as a gift for my brother-in-law & sadly missed the delivery while I was out - it has been sent back to the depot & Spiritsmith have very kindly said they will re-deliver once it comes back to them - great customer service & really appreciated! The set looks lovely online & I can't wait to receive it! Thanks again!

2 December 2022
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Lucia,
Thank you so much for taking the time to leave us a review. Pleased to hear that you are happy with the customer service you received. We hope you love your gifts!

Kind regards,
Laura

Rated 5 out of 5 stars

Fabulous experience with Spiritsmith

Such an amazing small company with great products. Definitely recommend!

16 November 2022
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Helen,
Thank you so much for taking the time to leave us a review. As a small business, this means the world to us. Pleased to hear you would recommend us.

Kind regards,
Laura

Rated 5 out of 5 stars

Fab experience and fab present

10 November 2022
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Joanne,
Thank you so much for taking the time to leave us a review. So pleased to hear that you had a wonderful overall experience. Thank you for shopping with us.

Kind regards,
Laura

Rated 5 out of 5 stars

Exactly what I was looking for.

Beautifully packaged gift and exactly what I was looking for! My hamper was so perfectly put together by hand and I’m so excited to gift it. I’m so impressed with my purchase and will definitely be returning for future gifts! Thankyou!

13 November 2022
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Eleanor,
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you loved your gift.

Kind regards,
Laura

Rated 5 out of 5 stars

Beautiful gifts

Beautiful gifts, wonderfully presented and delivered right on time😍 such an amazing brand!

12 November 2022
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Erin, thank you so much for taking the time to leave us a review. As a small business, this means the world to us! Thank you for shopping with us.

Kind regards,
Laura

Rated 5 out of 5 stars

Gem of a find!

I’ve used SpiritSmith for a couple of years now and I’m so glad I found them. They offer the most beautiful gifts ranging from little ‘thank you’ to big special occasion gifts.
The personalised options are the perfect touch. The gifts travel well and there is full visibility on delivery by downloading the DPD app.
Miss it and you will miss out

11 November 2022
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Joanna,
Thank you so much for leaving us a review. As a small business, this means the world to us! Pleased to hear that you have been a supporter of us for the last couple of years. Thank you!

Kind regards,
Laura

Rated 5 out of 5 stars

Fantastic order and company

Was super happy with my order that arrived very quickly and looked gorgeous. Couldn't recommend Spiritsmith more. Will recommend to all my friends and colleagues and definitely order from them again.

7 November 2022
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Hayden,
Thank you every so much for your 5 star review. As a small business, this means the world to us!

Kind regards,
Laura

Rated 5 out of 5 stars

Top class service and the most…

Top class service and the most beautiful gift!! Will be buying lots of my Christmas presents from here!!

4 November 2022
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Thank you so much for taking the time to leave us a review. As a small business, this means the world to us. Pleased to hear you will be shopping with us this festive season.

Kind regards,
Laura

Rated 5 out of 5 stars

Prompt delivery and beautiful products

Prompt delivery and beautiful products. Very happy with my purchase.

12 November 2022
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Gabby,
Thank you so much for taking the time to leave us a review. As a small business, this means the world to us. Pleased to hear you are happy with your purchase and the service received.

Kind regards,
Laura

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product, pure luxury and speedy delivery to.

10 November 2022
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Sarah,
Thank you so much for taking the time to leave us a review. As a small business, this means the world to us. Pleased to hear you are happy with your order and the service you received.

Kind regards,
Laura

Rated 5 out of 5 stars

Fabulous customer service the best gift…

Fabulous customer service the best gift idea

5 November 2022
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Thank you so much for taking the time to leave us a review. As a small business, this means the world to us. Pleased to hear you are happy with your overall experience.

Kind regards,
Laura

Rated 5 out of 5 stars

Gorgeous personalised gift and yummy gin!

Gorgeous personalised gift. My partner loved the gin! Beautifully packaged. Promptly delivered. Christmas presents are now sorted! Thanks spirit smith!! Sheryl

9 November 2022
Unprompted review
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Sheryl,
Thank you so much for taking the time to leave us a review. As a small business, this means the world to us. Pleased to hear that you chose to shop with us for your Christmas gifts. We hope your recipients love them!

Kind regards,
Laura

Rated 5 out of 5 stars

Customer satisfaction in practice

From placing the order to receipt of goods, your customer service was first class

4 November 2022
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi James,
Thank you very much for taking the time to leave us a review. As a small business, this means so much to us. Thank you for shopping with us.

Kind regards,
Laura

Rated 5 out of 5 stars
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi Jacqui, thank you so much for taking the time to leave us a review. We are pleased to hear that you are pleased with your purchase.

Kind regards,
Laura

Rated 5 out of 5 stars

Brilliant service and lovely…

Brilliant service and lovely presentation

10 October 2022
SpiritSmith - Personalised Gifts logo

Reply from SpiritSmith - Personalised Gifts

Hi,
Thank you so much for taking the time to leave us a review. It's wonderful to hear how pleased you are with the service you received and the presentation.

Kind regards,
Laura x

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