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2.2

Poor

TrustScore 2 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Order #7971

Order #7971: I asked several times for the shipment confirmation and nobody answered. Checking the tracking, it seems the pack has been delivered but I have not received it. And nobody (again) is answering my email. Bad, really bad experience

18 February 2026
Unprompted review
Rated 1 out of 5 stars

My sister ordered an XL for me as a…

My sister ordered an XL for me as a Christmas present a small came in the post, we have emailed numerous times and contacted them on their instagram page with no response. Order number 7707.
Update: still no response from this company from any methods I have tried to contact them. I have accepted I am not getting what we ordered.
Martina

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Much better after using it for a few…

Much better after using it for a few days.

12 August 2025
Spinecrackerr logo

Reply from Spinecrackerr

We’re thrilled to hear our product is helping yous. Your support means the world, and we’ll keep working hard to deliver the best quality and service. 💙

Rated 1 out of 5 stars

Wrong size and no response

You sent me the wrong size. I ordered a 'L' size according to the table size published but it does not fit at all. I believe the size you sent is an 'S' size. I have written to resend the right size to me multiple times, but no one has replied to my request since I wrote in

29 August 2025
Spinecrackerr logo

Reply from Spinecrackerr

Hi Reuben

Thank you for your feedback and for bringing this to our attention. We’re very sorry about the mix-up with your order. we're trying to arrange a replacement in the correct size, please check your email inbox

Rated 1 out of 5 stars

Bad quality

Bad quality and it not my size I try to contact to refund but can’t.my order number is ORDER #7054

31 August 2025
Spinecrackerr logo

Reply from Spinecrackerr

We take product quality very seriously and are committed to ensuring every customer has a positive experience. Unfortunately, we can’t locate any order under your name. Could you please provide your order number or reach out to our support team directly? We’d love the chance to resolve this for you.

Rated 1 out of 5 stars

Received a wrong item

I have ordered a spine cracker and what has been delivered is a Kessa glove!!!

How come?? this is a fraud!!!

18 August 2025
Spinecrackerr logo

Reply from Spinecrackerr

We take product quality very seriously and are committed to ensuring every customer has a positive experience. Unfortunately, we can’t locate any inquiry under your name. Could you please provide your order number or reach out to our support team directly? We’d love the chance to resolve this for you.

Rated 1 out of 5 stars

I never received it or any information…

I never received it or any information regarding delivery
Send another or refund

5 September 2025
Spinecrackerr logo

Reply from Spinecrackerr

We are committed to ensuring every customer has a positive experience. Unfortunately, we can’t locate any inquiry under your name. Could you please provide your order number or reach out to our support team directly? We’d love the chance to resolve this for you.

Rated 1 out of 5 stars

The package never arrived!!!!

The package never arrived! The USPS carrier marked it as delivered when in fact the package wasn't delivered to the address on the package. Because the package was shipped Internationally & wasn't insured I could not file a claim with USPS. I am very disappointed in the lack of care Spinecracker used to make sure the package was delivered. I ordered 2 items for a total of $69 plus and I have no way of reclaiming my order. I would love to have Spinecracker send me a replacement order in a manner to ensure that the package doesn't get lost. Sincerely, Joan Price-Adan 1006 Monarch Cir; Statesboro, GA 30458 USA

11 August 2025
Spinecrackerr logo

Reply from Spinecrackerr

We are committed to ensuring every customer has a positive experience. Unfortunately, we can’t locate any inquiry under your name. Could you please provide your order number or reach out to our support team directly? We’d love the chance to resolve this for you.

Rated 5 out of 5 stars

I only wear it for 30 min while walking…

I only wear it for 30 min while walking around the house. It’s helping me retrain my posture, slowly but surely.

14 June 2025
Spinecrackerr logo

Reply from Spinecrackerr

We’re thrilled to hear our product is helping yous. Your support means the world, and we’ll keep working hard to deliver the best quality and service. 💙

Rated 1 out of 5 stars

Never received my orders

I never received any of the spine cracker and neck-shoulder spinecracker !

28 August 2025
Spinecrackerr logo

Reply from Spinecrackerr

We are committed to ensuring every customer has a positive experience. Unfortunately, we can’t locate any inquiry under your name. Could you please provide your order number or reach out to our support team directly? We’d love the chance to resolve this for you.

Rated 1 out of 5 stars

Review? They haven’t sent the product at all

Item has not shipped! No updates at all. And now you want me to review my purchase from you. just send the refund.
Must be a scam.
Update Update Update!
After writing the first review, they tried to have it removed. The following week I got a package from them however it’s a size small - ordered ex-large! Nothing changed and I learned a lesson dealing with this company.

4 August 2025
Spinecrackerr logo

Reply from Spinecrackerr

We are committed to ensuring every customer has a positive experience. Unfortunately, we can’t locate any inquiry under your name. Could you please provide your order number or reach out to our support team directly? We’d love the chance to resolve this for you.

Rated 1 out of 5 stars

Ordered 2 back hero braces

Ordered 2 back hero braces. Ordered lg and xl. Received xxl and 3XL and they r way too small. Sent them a message to return. They sent me an email address sent multiple messages and still no response. They charged my credit card before even shipping the item. What do I do now? Report them to BBB and FTC? I think I’ve been scammed.

22 April 2024
Unprompted review
Rated 1 out of 5 stars

Ortho pillow rip off

Bought the ortho pillows. Pillows are smaller than throw pillows you put on a couch. Cheaply made. Stupid expensive. Customer service is trash. You’ll never get a response. Asked for a refund and still never received an email. DO NOT ORDER FROM THIS COMPANY.

21 September 2023
Unprompted review
Rated 1 out of 5 stars

Big rip off scam!

Big rip off! I have a back problem from surgery and have chronic pain. I saw the posture corrector ($34.99) The item on the webpage was made of metal and had a metal hinge with silicon tips. What I received is small wooden dowels put together in the middle with a cheap plastic connector that comes out. I couldn't use it and requested an address to process the refund within the 14 day return policy. I received a response from the company that included a link with not return address. I requested the return address and never received a reply. I knew it was overpriced but was willing to try something to relieve my pain. I'm posting this to warn others. I'm also going to file with the FTC and BBB.

8 May 2023
Unprompted review
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