The picture and description of the #3546 Outrigger Wall Display are very misleading. They show many parts that do not come with the set, and do not clearly indicate that they are extra. Buyer beware!... See more
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Review summary
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Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service! The price is fantastic but I have... See more
Company replied
I received great customer service when I had a question about my order being shipped. My question was resolved and I received my order soon after with no problem. I was completely satisfied with the... See more
Company replied
the price and the size and also ordering a bag to carry the display case ,also its acraylic sides for anti theft protection. the whole package is what i was looking for perfect timing for a new set-up... See more
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Locking 36x24 Portable Display Case for Jewelry, Coins,Trading Cards, Baseball Cards & Collectibles
(10)
Black Folding Grid & Go™ Portable Grid Display Panel
(8)
Realistic Kids Grocery Shopping Cart - Child Size Metal Grocery Shopping Basket
(5)
Folding Grid & Go™ Plus Display - Starter Panel
(4)
34 Inch Wide x 22 Inch Deep Portable Showcase with Locks for Jewelry, Trading Cards, & Collectables
(3)
HD Nylon Storage & Scratch-Protection Bag for Large Portable Showcases up to 36 in W x 24 in D x 4
(3)
Flat Base Legs for the Grid N Go - Set of 2
(2)
6 Tier Countertop Cap Display
(2)
6 Tier Countertop Wire Literature Display Wire Rack - 29 In. Wide
(2)
Double Sided 24 Pocket Cap Floor Hat Rack for 240 Caps
(2)
Company details
Written by the company
Since 1986 our second-generation family-owned and operated business has been helping retailers grow their business. We provide high-quality retail fixtures and store supplies backed by our 100% satisfaction guarantee. Our customer service department is second to none and we stock thousands of retail display and retail store supply items in our warehouse and are ready to ship. We have many exclusive displays and fixtures that you will not find anywhere else. From our lightweight folding grid panel display to our unique metal pegboard displays, we listen to our customers and strive to design innovative products that will help them succeed. Specialty Store Services is your one-stop shop for everything you need for profitable retailing: store displays, glass display cases, retail showcases, clothing racks, bags, shopping baskets and so much more. Centrally located in Chicago we ship nationwide. For over 30 years retailers nationwide have trusted Specialty Store Services.
Contact info
454 Jarvis Ave, 60018, Des Plaines, United States
- specialtystoreservices.com
4.4
Excellent
309 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Specialty Store Services
We sincerely apologize. We've had some difficulties with some of our automated outbound emails lately. This morning, we responded to the email you sent last night with your order and tracking information. If you need any further assistance, please respond to the email and let us know how we can help.
Thank you for your order, and again, we apologize for the inconvenience.
Order was sent when promised and…
Order was sent when promised and salespeople were great
14 September 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
I still haven’t received an email…
I still haven’t received an email confirmation of the purchase
29 September 2025
Reply from Specialty Store Services
We apologize for the inconvenience. It seems we may have had an issue with our order confirmations. I've emailed your invoice and FedEx tracking numbers to you. Please feel free to respond to me personally for anything else you may need.
We appreciate your business and apologize for your frustration.
Reply from Specialty Store Services
We're very happy that you are satisfied with our service! Thank you so much for your business and taking the time to provide us with feedback!
Product great, shipping issues
The prouct is great, just what I ordered. Issue I have is that the gondolas were back ordered. You shipped them seperatly, so I paid double the freight. Why not hold the first one and ship them together or call to see if I wanted to pay double freight?? I think that was careless and didn't show a care for our costs.
3 September 2025
Reply from Specialty Store Services
Thank you so much for your order! We truly appreciate your business!
If you're ordering in the future and some of the items are backordered, we do offer an option to hold the order and ship it complete. We have customer service agents available to assist you at 800-999-0771. Please feel free to give us a call for assistance. We'll do everything we can to help keep freight costs as low as we can.
I would give this company 0/10 stars if…
I would give this company 0/10 stars if I could. I never received the product I ordered (a hat stand). After experiencing poor customer service, I requested a cancellation. Instead of resolving the issue, they charged my card and then tried to charge it again just to ship the item.
When I reached out by email, I was told to call someone — but when I asked to actually speak with them, they admitted they work remotely from another country and that I couldn’t talk to them. The runaround was unbelievable.
I cancelled the order, never received the product, and never got a refund. The website looks like a scam, and unfortunately, my experience confirmed it. The customer service is just as bad as the site itself.
Do not recommend this company at all.
29 August 2025
Reply from Specialty Store Services
We sincerely apologize for the frustrating experience. My name is Marc and I'm the customer service manager. I looked into the order and for whatever reason, our system flagged it as possible fraud. After reviewing it further it has been cleared with our billing department. We have processed a full refund to your credit card. I am truly sorry the difficulty. If you would like to speak with me about this, please call our toll-free number 800-999-0771 and ask for Marc.
Display made simple
I purchased this display rack several times already. It is simple to assemble. My only issue is that I have to remove it from it`s original box, because when it arrives the box is torn in multiple places. If I brought it to a new location they would think that I was bring an old item because of the look of the box.
17 September 2025
Reply from Specialty Store Services
Thank you so much for your business! I have alerted our shipping department of your feedback. If you have future issues, please don't hesitate to contact us at 800-999-0771. We will do everything we can to assist you.
I was not pleased with the high cost of…
I was not pleased with the high cost of shipping, nor do I understand it. I am four hours from Chicago and shipping was over $50. However, overall it was cheaper than the same item listed on Ebay. The good thing is that it arrived within two-three days of placing the order. I have not opened it yet so I can speak to quality
12 September 2025
Reply from Specialty Store Services
Thanks so much for your order! We truly appreciate your business! Shipping costs can be frustrating, and we acknowledge that. We are a small family business, that only ships from one location. Because of this, sometimes we're not able to beat the freight costs from other larger companies. If you ever have questions during the ordering process, please call us at 800-999-0771. We will work with you in any way we can.
Unknowledgable, disinterested customer service
FedEx lost my packages. SSS gave me information about the package's status that demonstrably was incorrect (shipment was shown as "out for delivery" for three days). When I asked that the shipment be cancelled, the rep's attitude quickly turned apathetic. Refund never arrived, no notice of refund given, and a few days later, the package showed up. In the meantime, I had to find the materials from another vendor, so now I have two of everything! Really unimpressive.
21 August 2025
Reply from Specialty Store Services
We're very sorry for such a frustrating experience. My name is Marc and I'm the customer service manager. I will be reaching out to you today to discuss the issues.
I never got my confirmation... Quick Customer service resolved the issue
I never got my confirmation email/shipping confirmation : revised
Marc reached out an made sure I got the proper information.The shipping was fast, received everything. Quite impressed by the customer service.
9 September 2025
Reply from Specialty Store Services
Thanks so much for your order! I apologize that you didn't receive the proper email confirmation regarding your most recent order. My name is Marc and I'm the customer service manager. I will email your invoice and tracking information to you immediately.
It was nice speaking with you yesterday. I'm glad we could get you what you needed. Thank you for your understanding and thanks again for your order!
I have ordered twice and customer…
I have ordered twice and customer service is incredible! Questions answered fast shipping quick and product perfect!
17 August 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Fast ordering and delivery process
Fast ordering and delivery process. Superior product! Staff is amazing!
14 August 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
An excellent experience
Good product, fair price, prompt delivery. This was my second purchase and I came back because the first time was excellent too.
14 August 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
I’m phenomenal service
26 August 2025
Reply from Specialty Store Services
We're very happy that you think so highly of our service! Thank you so much for your business and taking the time to provide us with feedback!
Specialty Store Services offer a great…
Specialty Store Services offer a great variety of items perfect for vendors. Everything is reasonably priced and delivery is fast. I have purchased several times and will continue to do so. Nadine Lachance, Kingdom Town Gift Shop.
25 August 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your repeat business and for taking the time to provide us with feedback!
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Painless
The items I needed were easy to find on their website, and the email communication about processing and shipping was timely and clear. Thank you for a smooth ordering process!
19 August 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Definitely recommended this to my other…
Definitely recommended this to my other colleagues, great quality and craftsmanship will order more!
15 August 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
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