The picture and description of the #3546 Outrigger Wall Display are very misleading. They show many parts that do not come with the set, and do not clearly indicate that they are extra. Buyer beware!... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service! The price is fantastic but I have... See more
Company replied
I received great customer service when I had a question about my order being shipped. My question was resolved and I received my order soon after with no problem. I was completely satisfied with the... See more
Company replied
the price and the size and also ordering a bag to carry the display case ,also its acraylic sides for anti theft protection. the whole package is what i was looking for perfect timing for a new set-up... See more
Company replied
Locking 36x24 Portable Display Case for Jewelry, Coins,Trading Cards, Baseball Cards & Collectibles
(10)
Black Folding Grid & Go™ Portable Grid Display Panel
(8)
Realistic Kids Grocery Shopping Cart - Child Size Metal Grocery Shopping Basket
(5)
Folding Grid & Go™ Plus Display - Starter Panel
(4)
HD Nylon Storage & Scratch-Protection Bag for Large Portable Showcases up to 36 in W x 24 in D x 4
(3)
34 Inch Wide x 22 Inch Deep Portable Showcase with Locks for Jewelry, Trading Cards, & Collectables
(3)
2 Way Chrome Clip Connector for Glass Cube Displays
(2)
16 Pocket Countertop Rotating Postcard Spinner Retail Display with Sign Holder - White Wire
(2)
Grid Shelf 3 in. Wide x 48 in. Long - Black
(2)
6 Tier Countertop Cap Display
(2)
Company details
Written by the company
Since 1986 our second-generation family-owned and operated business has been helping retailers grow their business. We provide high-quality retail fixtures and store supplies backed by our 100% satisfaction guarantee. Our customer service department is second to none and we stock thousands of retail display and retail store supply items in our warehouse and are ready to ship. We have many exclusive displays and fixtures that you will not find anywhere else. From our lightweight folding grid panel display to our unique metal pegboard displays, we listen to our customers and strive to design innovative products that will help them succeed. Specialty Store Services is your one-stop shop for everything you need for profitable retailing: store displays, glass display cases, retail showcases, clothing racks, bags, shopping baskets and so much more. Centrally located in Chicago we ship nationwide. For over 30 years retailers nationwide have trusted Specialty Store Services.
Contact info
454 Jarvis Ave, 60018, Des Plaines, United States
- specialtystoreservices.com
4.4
Excellent
309 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I tried to cancel my order a few…
I tried to cancel my order a few minutes after it was placed (after hours). The next morning I was told that it already shipped, when the shipping label creation date & time are clearly listed on the tracking page showing that not to be true.
2 December 2025
Reply from Specialty Store Services
We apologize for the inconvenience and frustration. I have emailed you postage paid call tags for your return, and I have also reviewed you situation with our team. As mentioned in my email, I am available if you would like to discuss or need any further assistance.
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Large selection of items
The website is well done so I was able to find the type of item I was looking for.
I do wish I had a choice regarding shipping costs. Thank you.
6 November 2025
Reply from Specialty Store Services
Thank you so much for your business and taking the time to provide us with feedback!
Crazy fast delivery!
25 November 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Ordered item S2373 and only received…
Ordered item S2373 and only received one box with hat holders, is the stand shipped separately?
17 November 2025
Reply from Specialty Store Services
Thanks so much for your order and taking the time to provide feedback. We apologize for the confusion. Sometimes packages get separated and delivered on different days by FedEx. We tracked your order, and it appears that it's been delivered in full. If you need any further assistance, please reach out to us at 800-999-0771.
We ordered quite a few items from…
We ordered quite a few items from Specialty Store Supplies. Everything was delivered promptly and without any issues.
We did have one item that needed to be returned due to the order per changing their mind. The return was taken care of quickly and efficiently
23 October 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Rapid reply to order placed
Rapid reply to order placed, quick shipping, & gift certificates a good value. Have used these for over 20 years.
13 November 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Very nice customer service and product
Very nice customer service, and very good products. I love the quick setup of the displays, it's clever, solid, and easy. I only wish there was a taller version of the display I bought, but this is great for what I need for now.
13 October 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Item was back ordered but came back…
Item was back ordered but came back into stock and shipped quicker than expected. Communication was good
8 October 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Very poor service and things could have…
Very poor service and things could have been better .
7 October 2025
Reply from Specialty Store Services
Thank you very much for your order! I see that your bank required us to verify or correct your billing address. We understand this slowed down the process, and we're sorry. Though it delayed the order, we were able to make certain your information didn't fall into the wrong hands with your confirmation. We apologize for the inconvenience.
Everything was great!
Easy to use site, and purchased items got to me faster than I expected.
25 August 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Item as described
Item as described. Quick shipping. Directions on assembly are terrible. The finished product was not very sturdy so we added zip ties and it's great now.
2 October 2025
Reply from Specialty Store Services
Thank you so much for your business and taking the time to provide us with feedback! We have forwarded your comments to our product development team.
Second time placing an order and I have…
Second time placing an order and I have no complaints. Great product, fast delivery. Thanks so much!
17 October 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Owner
Didn't get our tax exemption as a business like we do with every other company that we've done business with. Will just continue to shop elsewhere...
21 October 2025
Reply from Specialty Store Services
Thank you so much for your feedback. We apologize for your frustration, but we are bound by strict guidelines as to who we are able to code as "tax-exempt".
The only businesses that we are allowed to exempt from taxes are non-profits, municipalities, and resellers.
If you are one of these types of businesses, and we have made a mistake, please contact us at 800-999-0771. We can update the account and refund any tax charged.
Easy online ordering and great product…
Easy online ordering and great product reviews
19 October 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
The stand is flimsy (useless if you…
The stand is flimsy (useless if you can't place it against something) and NOT the same stand as given in the image. Delivery was held up a week, so I couldn't even replace it with a different model. I ordered 20 of these things.
16 September 2025
Reply from Specialty Store Services
We apologize that you were dissatisfied with our product. I know that Natasha worked with you to process a refund. I hope we were able to bring about a satisfactory resolution.
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.