Really quick and excellent customer service. A paint colour arrived that wasn’t quite what I was expecting and they were so helpful and sent another colour free of charge via next day delivery so I ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wide selection of products and reasonable prices. We had a small delay in receiving our order when Royal Mail lost our parcel en route - not Specialist Craft's fault, but they helped to resolve the... See more
Company replied
I was given the Artist range oil painting brushes by a colleague and I was impressed by their quality and the stability of the paint on the brush. They feel very controlled and smooth when painting, a... See more
Company replied
My initial order was lost by the courier (no fault of Specialist Crafts). Replacement orders were rapidly organised and I was updated by email of their progress. Everyone I spoke to in customer servic... See more
Company replied
Company details
Written by the company
We are a leading supplier of Art, Design and Technology resources to educational establishments, students and artists worldwide. Our extensive range includes over 28,000 products, including our own brand, offering high-quality art materials at sensible prices. Our in-house experts continuously try, test, and develop the range, staying ahead of the trends to ensure you have access to the latest products and techniques. Here at Specialist Crafts, we have over 100 years of experience supplying the highest-quality materials at excellent value for money and providing exceptional customer service from our distribution centres in the UK, Ireland, and Dubai.
Contact info
Hamilton House, Mountain Road, LE4 9HQ, Leicester, United Kingdom
- 0116 269 7711
- orders@specialistcrafts.co.uk
- specialistcrafts.co.uk
4.8
Excellent
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and at prices I couldn't…
Great product and at prices I couldn't find elsewhere. Much appreciated.
7 April 2026
Reply from Specialist Crafts
Thank you for your review Patricia- we are delighted that you are happy with our products and prices.
Reply from Specialist Crafts
Thank you for the kind review Kate.
We are glad you enjoy the service we provide
Reply from Specialist Crafts
Thank you for the positive feedback Mr Warminger
Really fast delivery
Really fast delivery, I have find the pricing to be very fair and good and the products great quality, I shall be back for more, thank you
7 April 2026
Reply from Specialist Crafts
Thank you so much for your kind words.
We look forward to fulfilling future orders from you
Reply from Specialist Crafts
Thank you for your kind review Mandy. We are pleased that your delivery was prompt and securely packaged.
Good quality product
Quick delivery. Item as described and well packaged.
Tracing paper is great quality. I find some can be difficult to see through to layer below, however this is perfect for that, image below is very clear to see.
30 March 2026
Reply from Specialist Crafts
Thank you for your kind review!
We’re delighted to hear that you’re pleased with the quality of our tracing paper as we take great pride in ensuring all our products meet a high standard.
Thanks again
Reply from Specialist Crafts
Thank you for your kind review Helen. We are pleased you find our ordering process easy and our delivery is swift.
A crafters haven!
Website easy to navigate. Great range of products at excellent prices. So please to have found this online shop!
2 April 2026
Reply from Specialist Crafts
Thank you for your kind review! We are pleased you are enjoying our products!
Reply from Specialist Crafts
Thank you for your kind review. We are very pleased that you are happy with our products and delivery.
Pallet really not wrapped every well…
Pallet really not wrapped every well lots of clay bags damaged have telephone company to complain. Not happy
I telephone the company and spoke with Maria who was wonderful at understanding and sorting this problem out for me . She has emailed this morning to say replacements will be on there way. Very good customer service. Thank you.
1 April 2026
Reply from Specialist Crafts
Thank you for your review Rebecca, and I am sorry to hear that this happened. I believe my colleague has already been in touch with you with regards to your delivery, which has fallen well below our usual standards.
I understand that you have now received the replacement clay that we sent, and that this arrived in excellent condition. Please do not hesitate to get in touch if we can do anything further for you.
Great range and prices
Great range and prices. Always delivered quickly. Good tracking. And great customer service.
1 April 2026
Reply from Specialist Crafts
Thank you for your review- we are delighted that you are happy with our service.
Great quality products
Great quality products. Delivered safely in good time. Reasonably affordable as well
1 April 2026
Reply from Specialist Crafts
Thank you for your kind review. We are pleased that you are happy with the quality of our products, and our delivery.
Reply from Specialist Crafts
Thank you for your review Amber, we are very pleased you find our service helpful with a quick turnaround.
Reply from Specialist Crafts
Thank you for your kind review Nicola. We are pleased you find ordering easy and that our delivery is prompt.
Reply from Specialist Crafts
Thank you for taking the time to leave a review Fran. We are happy you are pleased with our service!
Fast turn around time
Fast turn around time, well packaged, simple ordering process, fantastic product range. However the website does not make it very clear that free delivery for orders over £40 is the order cost ex. VAT not including VAT. However Specialist Crafts offers such a wide range of well priced and good quality products this minor issue will not stop me using them again for art supplies.
27 March 2026
Reply from Specialist Crafts
Thank you for your kind review, and we are pleased you find our ordering process simple and enjoy our extensive product range. We also appreciate your feedback with regards to our free delivery and we will take this on board.
Quick and efficient service but very…
Quick and efficient service. The webpage is user friendly and easy to place orders with a purchase order. I had a problem recently requesting copy invoices which has now been rectified, thank you Astra.
26 March 2026
Reply from Specialist Crafts
Thank you for your kind review Frances, but I am sorry you have experienced issues regarding copies of invoices. I will contact you.
clear website, great products
clear website, easy to navigate, great products, easy to order, quick delivery, easy to track
26 March 2026
Reply from Specialist Crafts
Thank you for your kind review!
Easy to find and order what i needed on…
Easy to find and order what i needed on the website.
Arrived well packaged and quickly.
26 March 2026
Reply from Specialist Crafts
Thank you for your kind review. We are pleased your order arrived quickly and was well-packaged.
Reply from Specialist Crafts
Thank you for your kind review Helen. We're glad that you are happy with our service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.