Sparetoolparts Reviews 

706
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and deeply knowledgeable when guiding them through finding the correct spare parts for their household tools. People genuinely appreciate the friendly customer service and efficient assistance provided during their direct interactions over the phone. Some reviewers were not happy with delivery times, experiencing very long delays and receiving their purchased items much later than originally expected. Consumers also noted frustrating issues regarding unexpected stock availability, uncommunicative status updates, and substantial difficulties when attempting to successfully track their heavily delayed orders.

What people talk about most

Product

Users describe ambiguous interactions with product, noting that while reviewers found staff knowledgeable in... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers expressed satisfaction with helpful... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful representatives... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful representatives who explain... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that while some consumers received their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was met on the phone with a friendly greeting. I stated to the man what I wanted. He repeated my order, asked me to hold the line, and I didn’t have to wait very long before he returned with descrip... See more

Rated 5 out of 5 stars

I managed to speak with customer service assistant who was brilliant and found the correct part I was looking for and all went rather well and hassle free. Just waiting for my part to arrive as purcha... See more

Rated 5 out of 5 stars

Very helpful representative (James) he gave straightforward and honest advice on parts I required for a repair to an old Dremmel I own. He also gave options on new machines immediately sending details... See more


Company details

  1. Pneumatic Tools Supplier

Written by the company

SpareToolParts.co.uk is one of the fastest growing Powertool spare parts website in the UK, we pride ourselves on our excellent service levels and our ability to source any part you require quickly and most importantly as cheap as possible. We have made our website easy to use, all you need to do is enter the model of your tool and we will do the rest. Our staff take pride in their work ensuring that orders are picked with care and dispatched quickly and efficiently. Once you place an order with SpareToolParts, one of our customer service representatives will be assigned to your purchase and will ensure that everything runs smoothly and the goods are dispatched as soon as possible.


Contact info

3.9

Great

TrustScore 4 out of 5

706 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 2 weeks

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3.9

All reviews

(706)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

40 days to receive the wrong item

It took 40 days to receive my Order. I was only notified after payment had been made that the Items was not in stock and that delivery would therefore take longer. Nevertherless the Items has now arrived, unfortunately insted of the right-hand component the left was dispatched. A rating of minus five stars would be what this seller deserves

16 October 2026
Unprompted review
Sparetoolparts logo

Reply from Sparetoolparts

Hi Massimo

I'm sorry this took longer than expected and even worse the wrong part was sent!

As explained via email, the description details provided to us were wrong, so what listed on the site was also wrong.

We are happy to send you the correct part FOC or issue a full refund, please advise how you want to proceed

Thanks
Sparetoolparts

Rated 5 out of 5 stars

Excellent company

Excellent company, they sourced and delivered the parts I ordered for my very old Makita jigsaw which has renewed it's functionality like new again. Well done Sparetoolparts!😃👍

2 October 2026
Unprompted review
Rated 1 out of 5 stars

Probably the smartest scammers don’t…

Probably the smartest scammers don’t buy anything from them . Bought item never showed just excuses

8 July 2026
Unprompted review
Sparetoolparts logo

Reply from Sparetoolparts

Hi Pipinas

I'm sorry this delivery has taken longer than planned, We did keep you updated with emails informing you the part needed to come in from Germany and had been delayed, did you receive these ok?

The part is not a popular seller so had to order it in and at times this can take longer than we would like.

The Good News is, has now arrived and has been dispatched so I'd expect delivery in a few days to you.

I'm sorry about this, If we were smart scammers we would find a better/easier and more profitable way to conning people out of money as doing it one part at a time, takes alot of effort

Thanks
James

Rated 1 out of 5 stars

Absolutely rubbish waiting nearly 2…

Absolutely rubbish waiting nearly 2 weeks for part and still no part had to request refund there over priced compared to other sellers won't be useing again

12 September 2026
Unprompted review
Sparetoolparts logo

Reply from Sparetoolparts

Hi Frank

Without knowing the order details for this order I'm unable to invesitgate the problem, please provide me with the details and I'll look into this

Thanks
Sparetoolparts

Rated 1 out of 5 stars

Ryobi sander spare base

When I ordered last week it didn't say out of stock at checkout. Only after I paid. Said 10days to get one from Ireland then they have to post to us . No good for me I need it now. Sent emails to ask for refund no reply
Endless phone calls nobody answers. Dreadful service as there is no service

5 September 2026
Unprompted review
Sparetoolparts logo

Reply from Sparetoolparts

Hi John

I'm sorry about this situation, we actually do have stock and have emailed you advising of the mistake.

Ref Phone Calls
We are short staffed last week, as I was off, so Helena was covering emails and phones and must have missed your attempts to reach us.

I can refund this now or if still needed I'll send out, simply let us know

Thanks
James

Rated 1 out of 5 stars

States item is stock when its not

States item is stock, but then sends email saying its not in stock but has been ordered from manufacturer, which i could have contacted direct myself. Avoid.

19 August 2026
Unprompted review
Sparetoolparts logo

Reply from Sparetoolparts

Hi George

I'm sorry we didn't have this instock ready to ship, our website currently doesn't have a live stock status, so we are manually checking stock once the order is received and informing you via email.

Not the best solution, but until our IT team and stores get it sorted it's the best I can do.

The good news is this has finally arrived and was dispatched on the 30-09-2026

Later than we would have liked to be fair, but it's now on it's way to you.

Sorry about that

Thanks
James

Rated 1 out of 5 stars

"stock" item are not always in stock - you may have to wait weeks

"stock" item are not always such, been waiting three weeks for a ryobi flange washer - avoid this company

24 August 2026
Unprompted review
Sparetoolparts logo

Reply from Sparetoolparts

Hi Julian

I'm sorry this part didn't arrive in faster from Ryobi, I am glad though it is now showing as delivered.

Although I can confess that our stock status on the website isn't sorted yet on the website, but we are still manually checking when the orders come in and letting you know via email if we have instock or not.

Rated 5 out of 5 stars

Very friendly service when I telephoned…

Very friendly service when I telephoned to check I was ordering the correct part for my petrol mower.
Good delivery time.
The Ryobi RLM53175S Brake Cable is a good fix for when the drive /clutch cable needs to be replaced.
I would definitely recommend seller.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Sparetoolparts are an absolute gem of a…

Sparetoolparts are an absolute gem of a find....if you dont mind repairing your own tools then James is gold he knows his stuff...they have parts for all tools and is a great help....highly recommend i will continue to use him in future repairs....many thanks

27 July 2026
Unprompted review

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