Easy to post for free on Avail which includes Realtor.com and get listed on multiple sites. I got qualified applicants. Tips: Limited number of PHOTOS allowed so decide which are most important to sh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Avail seems like a new product. I really like the format of the leases and some of the other documents. They need to make it a little easier to find documents and edit leases/documents but overall it... See more
Company replied
Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but... See more
Company replied
I used this site to do an application for my apt. IT went smooth. I got approved and found my landlord uses a different service for their rent collections. it is a good tool to add multiple appli... See more
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Company details
Written by the company
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Contact info
901 E. 6th St., Suite 500 , 78702, Austin, United States
- 3122929347
- support@avail.com
- avail.com
3.9
Great
390 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Avail is wonderful!
I have found some really nice tenants through Avail and their website is easy to use. I will continue to advertise through Avail A++
8 May 2026
Unprompted review
Is it easy to use but didn’t get any…
Is it easy to use but didn’t get any tenant leads from it, which is what we wanted. Same listing on Zillow generated lots of leads.
1 May 2026
Unprompted review
The leads are not all good!
The leads are not all good, the quick reply I want more information everyone clicks on it, they do not tell you want they want to know! Most people do not read the whole ad, make sure you tell them everything about the least terms. Avail is a great listing site,make sure you check it out your leads one or twice a day!
8 May 2026
Unprompted review
Found it very cumbersome to use and to…
Found it very cumbersome to use and to check back for messages an edit listings
2 May 2026
Unprompted review
Reply from Avail
Hi,
Thank you for the 5-star review! We are so happy to hear that you’re finding the platform easy to navigate. We pride ourselves on fostering "nice communication" between landlords and tenants, so it’s great to know that’s making a difference in your management process.
Thanks for choosing Avail!
Marketing not working
So far not real impressed I was able to input my property information, but so far have only received 2 responses in the lst couple weeks trying to rent it out. Seems the sources you post with are not popular in Idaho Falls.
20 April 2026
Unprompted review
Reply from Avail
Hi Breanna,
We’re sorry to hear that you haven’t seen the volume of leads you were expecting for your property in Idaho Falls. We know how important it is to fill a vacancy quickly, and we’d like to help you get more eyes on your listing.
While Avail syndicates to over a dozen of the top rental sites (including Realtor.com, Redfin, and Rent.com), lead volume can sometimes be affected by local market trends or listing optimization. We’d love the chance to take a look at your listing and offer some tips—such as adjusting your photos or description—to help it stand out in your specific area.
Please reach out to our support team at support@avail.com so we can troubleshoot this with you personally and help you find the right tenant!
Not for canadians
Tried to post my home for rent but was unable to complete the posting because verfication requires last 4 digits of social insurance number which I don’t have as a Canadian so unable to use the platform. Disappointing.
4 April 2026
Unprompted review
Reply from Avail
Hi Jill,
Thank you for the feedback regarding your experience. We’re sorry for the frustration you encountered while listing your property. We are so sorry to hear that further clarity may not have been provided.
To clarify, Avail does support users who are either listing a U.S.-based property. There are some steps that have to be taken to verify the user’s identity, but there are a few options available. I have followed up via email so we can help you through the verification hurdle you encountered.
Please contact us at support@avail.com if you are in need of further assistance.
Great Experience
First time working with a Landlord who uses a company, that reports rent payments, to the credit bureaus. I am currently on my second lease.
31 July 2025
Reply from Avail
Hi Rosie,
Thank you so much for this amazing review! We are thrilled to hear that you’re having such a great experience and that you’ve stayed with us into your second lease.
We take great pride in offering rent reporting to TransUnion because we believe your consistent, on-time payments deserve to be recognized and used to work for your benefit. It’s a powerful way to help tenants build their credit history while simply paying their rent.
If you have any questions about the Avail site, please don't hesitate to reach out. We are happy to help where we can!
Where is customer support??
We can’t get through to anyone at Avail. We’ve tried calling and sitting on hold for hours, requesting a call back, submitting a support request, and emailing them. We were landlords with them and can’t access our tax documents.
8 April 2026
Unprompted review
Reply from Avail
Hello Kiley,
Thank you for taking the time to share your experience with us. We are incredibly sorry for the frustration. Sitting on hold for hours is unacceptable, especially when you’re trying to handle important tax documents. We clearly dropped the ball here.
We have reached out by phone and responded by email with additional details and hopefully a solution to your specific issue.
We hear your feedback loud and clear regarding our wait times and better support for our landlords. We are currently making efforts to increase the support staff to better serve our customers.
Please let us know if you have any other questions or concerns. Happy to help where we can!
Avail.com is a Winning Company
Avail.com is one way to get your payments processed hassle free. This service gives me reassurance my payments have been securely received while keeping me reminded of mmm transactions completion via email. Their Customer Service team are very helpful and knowledgeable with every step needed to make payment - or answer and resolve issues. It’s a win win.
23 March 2026
Unprompted review
Reply from Avail
Hi there,
Thank you so much for the 5-star review! We are thrilled to hear that Avail.com has been able to provide you with a "hassle-free" experience.
We know how important peace of mind is when it comes to financial transactions, so it’s great to know that our secure processing and email notifications are hitting the mark for you. I’ll be sure to share your compliments with our Customer Service team—they take great pride in being helpful and knowledgeable, and they’ll be delighted to know they made a difference in your experience.
Thanks for being part of the Avail community. Please let us know if you need any assistance.
CSR was knowledgeable and pleasant to…
CSR was knowledgeable and pleasant to deal with and made me feel like my issues were going to be resolved. She easily answered and explained the problem and I was back into the system without hesitation. Thanks three cheers for the Rep
23 March 2026
Unprompted review
Reply from Avail
Hi Iván,
Thank you so much for the 5-star review! We are so glad to hear that our team was able to provide the knowledgeable and pleasant support you deserve.
I’ll be sure to pass your "three cheers" along to the Rep—she’ll be thrilled to know she made your experience a positive one! Thanks for being part of the community.
Rented my apartment in two days
9 February 2026
Unprompted review
Reply from Avail
Hi Susan!
Wow—rented in just two days? That is incredible news! We love hearing that our platform helped you find a tenant so quickly. Thank you for the 5-star review and for letting us be a part of your success!
We appreciate your feedback and look forward to offering you continued support.
Excellent experience
Excellent experience! I’m a landlord self-managing a rental house and avail is my go-to platform for property management. I love the flexibility and options.
26 March 2026
Unprompted review
Reply from Avail
Hi Mik,
Thank you so much for the 5-star review! We are thrilled to hear that Avail has become your go-to platform for managing your rental.
Our goal is to provide the flexibility self-managing landlords need to succeed, and it’s great to know we’re hitting the mark for you. We look forward to supporting you and your rental business for years to come!
TOTAL WASTE - Do not use
I paid for a subscription that produced no results. I asked for a refund and they said those are not given. That's a sign there that they are used to getting complaints. This is a waste of time and money. Don't use them!
23 March 2026
Unprompted review
Reply from Avail
Hi Ryan,
Thank you for sharing your feedback. I’m truly sorry to hear that your experience with our Promoted Listings feature didn't meet your expectations. I can certainly understand how frustrating it is to invest in your rental business and not see the immediate results you were hoping for.
To provide some clarity, our Promoted Listings feature is designed to give your property premium, "top-of-page" placement on several of our partner sites. This significantly boosts your listing's visibility to potential renters in your area. However, while better placement increases the opportunity for more leads, it doesn't guarantee a specific number of inquiries, as interest often depends on local market trends, seasonality, and property specifics.
While I understand you’ve already chosen to close your account, we still value your feedback as it helps us improve how we communicate our services. Although we cannot offer a refund for the promotion period that has passed, we would have loved the opportunity to review your listing with you to help optimize its performance during your time with us. We wish you the very best of luck with your future leasing and property management.
So was interested in a house for rent…
So was interested in a house for rent but when I checked the address completely different house... BEWARE
14 March 2026
Unprompted review
Reply from Avail
Hi Sara,
Thank you for bringing this to our attention. We are deeply concerned to hear about the discrepancy you found regarding a property being listed through Avail.
Please know that we take all reports of fraudulent activity or misleading listings very seriously. Maintaining the integrity of our platform and the safety of our users is our highest priority, and we have zero tolerance for deceptive practices.
We would like to investigate this specific listing immediately to ensure no one else has a similar experience. Could you please contact our customer care team with the details of the property in question?
We are committed to making this right and would appreciate the opportunity to help address your specific situation.
High cost, poor service, bad choice for small landlord
Avail is an example of a small company that built a great product for landlords, but then got acquired by a larger company (Realtor.com) that more than doubled prices and destroyed the excellent customer service. Phone support used to be great. Now their phone support is not available during published times and I have been on hold today for 90 minutes. Also, AVAIL charges $9/month per rental unit (highest price I've seen) and yet I discovered that they've been overcharging me (not hard to do the math) ever since I removed a property from their site almost a year ago. When trying to alert Avail of this error, I haven't been able to get a reply from them by phone or by email. For a small landlord who wants an economical, efficient way to collect rent online, I recommend you look elsewhere.
6 March 2026
Unprompted review
Reply from Avail
Hi Marc,
Thank you for sharing your feedback. We truly value the long-term relationship we’ve had with you, and it’s disappointing to hear that our recent support experience didn't meet the high standards we strive for.
We want to personally let you know that we have reached out to you directly via email to address your concerns regarding the wait times and your account billing.
We are currently in a significant growth phase, hiring and training new team members to ensure our "Priority Support" lives up to its name and that our response times return to the level our landlords deserve.
We look forward to continuing our conversation via email to make sure everything is resolved
IMPOSSIBLE to contact customer service
Updated to 3 star - after posting here, I finally did get a response and they adequately addressed the issues. Hopefully this is not an ongoing thing as this was literally the first contact I needed to make with them. -----
IMPOSSIBLE to contact customer service. Landlord trying them out as looking to get online service/payments. Very first payment Tenant had problems paying and my attempts to contact their "support" was a joke. Literally stayed on hold for more than 1 hour two different times with no answer. Left number for callback 2 times with no response and tried email/chat support with no response. They say they have "fast processing". Tenant pays on day 1, they do not show it "withdraw" until day 3, then shows it supposed to deposit to my account on day 8. Horrible.
22 February 2026
Unprompted review
Reply from Avail
HI Rod,
Thank you for taking the time to share this feedback. We are truly sorry for the frustration and stress this has caused you and your tenant. It is clear that we missed the mark in providing the timely support you deserve, and for that, we sincerely apologize.
We understand that waiting on hold for over an hour and not receiving a callback is unacceptable. Please know that we are actively working to address this; we are currently in the process of growing our support team specifically to shorten wait times and eliminate these delays for all of our customers.
We do see that you were able to connect with an agent on 3/2. During that conversation, our team member aimed to explain the standard processing timeframe for payments through Avail, including the gap between the tenant's initial payment and the final deposit into your account.
We were able to connect and follow up with more detailed information via email to provide a bit more clarity into that process. If you have any other questions or need any further assistance, please don’t hesitate to contact us.
this property management company aligns with slumlords
this property management company has no standards for their owners. They do not monitor the illegal actions of landlords and serve no useful purpose except for the landlord to hide behind. According to the owner, they do not forward the messages however, the owner is zero integrity so who knows? I requested a copy of the contract and received no response. This is in regards to Dynamic Synergistic Solutions and specifically the property located at 27272 6th Ave., Gill, Co. Aligning this company with a slumlord makes your company guilty by association. The owner blamed Avail for her lack of response to the illegal conditions.
17 January 2026
Unprompted review
Reply from Avail
Hi Nancy,
Thank you for sharing your concerns. We’re truly sorry to hear about your experience and understand how frustrating this situation must feel.
We want to clarify that Avail is a software platform that landlords use to manage their properties — we do not manage properties directly or oversee landlord conduct. Regarding the lease, we’re only able to provide access to documents that have been fully finalized. In this case, the lease in question has not been signed by the landlord, which is why neither party has access to it through our system. For the same reason, certain features, such as maintenance requests, would not be available without an active, finalized lease.
We encourage you to continue working directly with the property owner to obtain the documentation you’re requesting. If there’s anything related to platform access we can help clarify, our support team is always available.
Avail is great for Property Management for Owners
Avail has been a great tool for managing my rental property. I enjoy the easy and intuitive user interface and the simplicity of adding, screening, and managing tenants.
29 January 2026
Reply from Avail
Thank you so much for your thoughtful review!
We’re thrilled to hear that Avail has been a helpful tool in managing your rental property and that you’re enjoying the intuitive interface and tenant management features.
We appreciate you being part of the Avail community!
Landlords be aware - fraud scheme on avail
Landlords, Be Aware.
There is a serious fraud scheme going on the Avail platform where a former tenant can dispute a legitimate payment after moving out and Avail immediately pulls the money from your account with no notification, no verification and no request for documentation.
If a tenant can simply click dispute and Avail automatically drains the landlord’s account, this platform is a major liability. It provides ZERO protection for landlords and hands all the leverage to dishonest tenants.
Avail is not a safe system.
If you value your money, do NOT trust Avail with rent payments, you can lose funds instantly without any due process.
—————
Update:
After posting this review, Avail responded with a generic explanation about their ‘process’ I need to make this very clear, their reply is not accurate in, in fact it’s misleading.
For starters, Avail did not notify me of anything, either being a dispute, or a temporary hold, totally nothing. The money was simply pulled from my account with zero communication. If there is supposedly a ‘process’ landlords are not included in it. No email, no warning, no request for documents.
Your customer support also admitted that the billing department cannot be contacted directly and that there is no timeline at all for a response, it can be weeks or months, no one knows. That means landlords are stuck waiting for weeks while their money is taken. I saw another landlord’s 3months of rent was taken for the months that are in the middle of the lease. That is not a fair or transparent process.
If what you claim were true, the landlord would at least get a notification saying, ‘A dispute was filed, we are temporarily holding funds pending review’ But nothing like that happened. The money was just removed.
This situation is unacceptable and this will be reported to the respective authorities. Avail needs to stop pretending that landlords are protected here. We are not. The platform leaves landlords in the dark. That is the reality, it’s totally a fraud.
26 January 2026
Unprompted review
Reply from Avail
Hi,
Thank you for sharing your concerns — we understand how alarming and upsetting a disputed payment can feel, especially when you’ve acted in good faith as a landlord. We want to clarify that Avail does not remove funds arbitrarily or without process. When a tenant files a payment dispute, it is handled through the banking network’s ACH dispute process, which requires Avail to temporarily debit the funds while the dispute is formally reviewed by the banks involved.
This process is not a determination of fault, and it does not mean the tenant automatically “wins.” Landlords are given the opportunity to provide documentation and context, and the outcome is ultimately decided by the financial institutions governing ACH transactions—not unilaterally by Avail.
We recognize that this experience can feel sudden and unfair, and we agree that clearer communication and guidance during disputes is critical. Your feedback is important and helps us continue improving how we support landlords through these situations. We strongly encourage you to contact our support team directly so we can review your specific case and ensure you’re informed at every step.
We appreciate you taking the time to raise this and are committed to supporting both landlords and tenants in a fair, compliant, and transparent way.
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