Sparetoolparts Reviews 

Very good and explained

I am still waiting for delivery of my order, credit card has been charged but goods have not been despatched.
i keep receiving emails saying that they are waiting for stock to arrive.
At no point on their web pages or even at point of order did it say the item orderd was not in stock and would be on a long lead time.
i keep getting emails saying they are still waiting for the goods from their supplier. i do not beleive they should be taking my money until they have the goods and are able to despatch them on the basis that i was not informed the items were not in stock.

On the contrary i beleived the items would be despatched within 1 - 2 days. but we are now nearly 3 weeks down the line and still nothing!!

I am not remotely happy with this situation

I spoke to James twice over the phone on separate occasions about parts I was trying to buy to repair my hedge trimmer and both times he was very helpful,answered all my queries and I was able to order the parts with him over the phone,he informed me before I ordered that they were currently on order,gave me timeframes when they should be in stock and out to me for delivery,I appreciated his honesty and being upfront about the stock and now await my parts arriving to hopefully fix my hedge trimmer. I will happily use Spare Tools Parts again based on my experience so far and thanks again James.

I placed an order at the beginning of December and was told it would be delivered within a few days. That did not happen.

I contacted the company multiple times and was repeatedly told the delivery would take up to two weeks as the item was coming from Japan. I was given the same explanation again just before Christmas.

After Christmas, in January, I was told the company did not know what was happening with my order and that someone would get back to me as soon as possible. No one did. I was later asked to send an email as the person who could check was unavailable, but I never received a response.

My recent phone calls have been extremely frustrating. Calls have been disconnected, I have been put on hold repeatedly, and on several occasions I was told there were “interruptions” even though I could clearly hear the representative and background voices. I have also experienced multiple calls being ended.

Overall, the lack of communication, inconsistent information, and poor customer service have been very disappointing. I am still waiting for a clear update on my order or a resolution.

I HAVE MANAGED TO GET THROUGH AND REQUESTED A REFUND - I WILL UPDATE HOW THIS HAS RESOLVED

Friendly
Efficient

Very helpful helping me find correct part needed

Very easy transaction, very knowledgeable, literally sorted in 5 minutes

I ordered a new guard for an electric grass strimmer. It took 8 weeks to arrive even though I wasnt told when ordering that they didnt have it in stock. When it eventually arrived it didnt fit it was out of shape. I asked for my money back. They suggested I melt the plastic and force it into shape myself. I have never heard of anything so rediculous in all my life. I am still waiting for my money back, I wouldnt order anything from them if I was you.

Amazing service, very knowledgeable. Thank you again for helping!

Very helpful representative (James) he gave straightforward and honest advice on parts I required for a repair to an old Dremmel I own. He also gave options on new machines immediately sending details of two machines as options to buy. I opted for spare parts on my old machine at this time, but he has secured a purchase for the company when mine finally fails.

ordered the below and only got 1 screw even though their website says 10PK (to which they have taken off but have copied text before they did)
Why would i pay nearly £10 for 1 screw with delivery!! I was told the 10PK doesnt mean 10 pack?!?

PLEASE CHECK WHAT YOU ORDER FROM THEM!!!

Makita 911113-1 Pan Head
Screw M10

₩£5.75
Excl. VAT: £3.99
Incl. VAT: £4.79

SKU#: DUH523-911113-1-30

Qty

1

Add to Basket

Makita DUH523 *PAN HEAD SCREW M4X10 10PK 911113-1
Spare Part. Fix Your Makita Hedgetrimmer Today, All Spares
are Ready For Quick Cheap Dellvery Our Spares are Genulne
Makita Parts and Come with a Full Makita Guarantec.

Not the Part you were looking For?

VIEW THE FULL PARTS LISTING

Very friendly and very helpful would definitely recommend them

James was extremely helpful,prompt
and professional in my dealings with him,
Many thanks.

Horrible. Worse online customer service ever!! My parts were on backorder for 3 months When they finally came in stock they took another 2 months to ship out. Communication is horrible. They dont ever reply or seem to even bother reading the emails. When they finally reply its always one excuse after another. Upon the time of writing this review I still have yet to receive my items and I have requested for a full refund. If you are looking for parts for your power tool please let this place be you LAST option.

I managed to speak with customer service assistant who was brilliant and found the correct part I was looking for and all went rather well and hassle free. Just waiting for my part to arrive as purchased. Great doing business and will most certainly return again!A***

Excellent service and friendly staff . I was able to get exactly what I wanted after trying several other sellers because I was able to speak to them .

The assistant was very helpful.
Also he was very knowledgeable about the products and the part I required. Will use again definitely.

Been waiting for Order #1000070802
Since 06/04/2022. It will be 4 years in April 2026.
I’m beginning to wonder if this is a scam Company.
They answer my Email every year and say they’re still waiting for my part to arrive.

James Duffin
What a great guy, very knowledgable and polite, James helped me identify the correct parts for my broken hedge trimmers.

I tried elsewhere with no success to get a replacement part for my, now obsolete Ryobi sander. It was only when I contacted STP that I was able to get what I needed.
Terrific service and delivered in just over a week