SpaMedica Reviews 

2,037
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 991 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making the entire process reassuring and comfortable. Many people appreciated how everything was clearly explained, putting their minds at ease throughout their visit. The service is frequently described as excellent, with many highlighting the smooth, painless procedures and significantly improved vision, often allowing them to see clearly without glasses. However, some customers also noted that the post-operative service was a letdown. A few other people also felt that their experience during the procedure was distressing, citing issues with communication and feeling depersonalized.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent, smooth, and... See more

Product

Customers consistently note positive experiences with the product, with many expressing delight at their... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and amazement at their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly,reassuring,professional staff.Everything is explained,questions answered.You are given a small locker to put personal effects in.Water was given if required.Did not feeling rushed at a... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied

Rated 5 out of 5 stars

Had my cataract surgery 5 days ago at SpaMedica in Bedford. Without exception, the staff from reception to surgeon were excellent. Everything was explained and despite being a nervous patient I was pu... See more

Company replied

Rated 5 out of 5 stars

I have had cataract surgery in two different Spa Medica Hospitals, eight years apart, on different eyes. On both occasions I was a bit concerned about surgery, for different reasons On both occasions... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,037)

885 reviews in the last 12 months

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Rated 5 out of 5 stars

Publ;ic transp;ort - getting thereThe facilities

The facilities, staff and treatment are all good.
Just a minor suggestion:
Because patients, more often than not, are told not to drive, they are reliant on families, friends or taxi services. For those who use public transport, it would help if Spamedica published details of nearest services, bus, train or metrolink tram. Plus details of the nearest landmark (EG Manchester the Spamedica centre is opposite the old St George's church) A map would also help.

26 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Exceptional care from start to finish

Quite frankly, other than perhaps creating an elaborate video guide for the complimentary hot drinks dispenser, SpaMedica Oxford (in my humble opinion) has very little room for improvement.
After two years of discussions, my mother finally agreed to cataract surgery during a routine eye test at Carterton Opticians. Her lovely optician, Adam, sat with us, talked through the entire process in detail, and arranged the referral.
Soon after, we were contacted by DORA (SpaMedica’s AI-powered telephone assistant). Despite her inherent fear of new technology, I suspect my mother would have coped just fine - but I took the call. A few simple questions later and we were booked in for a pre-operative assessment with what turned out to be a team every bit as empathetic, friendly, and professional as our optician.
On arrival, we received a warm and friendly welcome from reception and were directed upstairs (lift or stairs available). After a short wait, my mother was assessed (accompanied by her gorgeous son as chaperone) by a knowledgeable optometrist who was more than happy to accommodate a little light humour. We were on our way home well within 90 minutes.
Two weeks later, we returned for the “dreaded” operation. Mother’s nerves were quickly eased by another warm welcome and a genuinely relaxed, jovial atmosphere. Before long, she was whisked away and out of my hands.
I’d like to say I sat and worried, but I didn’t. I had complete confidence she was in safe hands. Instead, I broke out my work laptop and continued with my daily duties. When I was about to lose power, the reception staff were more than happy for me to make use of a spare plug socket, so my work was uninterrupted. True to expectations, we were all done and heading home within around 2½ hours, armed with post-op information, eye drops, and a sick note.
I would urge anybody attending SpaMedica Oxford to approach without caution or worry. You really are in good hands and every member of staff we encountered was genuinely caring.
If you’re not going there for treatment, I suggest you grow yourself some cataracts and get there as soon as possible! We had a surprisingly pleasant experience throughout.

26 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your in-depth review about SpaMedica! It was lovely to read about your experience.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Nothing to worry about

Everything was good, from my first appointment for assessment to the cataract surgery. Everyone was friendly and professional. Nothing was too much trouble.

22 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I had cataract surgery on my right eye…

I had cataract surgery on my right eye and hopefully will soon return for the same process on my left.
I wanted to say how professional, pleasant and caring the entire team were and the result has been transformative.
I cannot speak more highly of everyone at SpaMedica so many thanks to you all.

18 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract Procedure

Attended a SpaMedica facility for a second cataract procedure having had one cataract rectified on a prior occasion.
As on the first occasion I was highly satisfied with not only the result but the way in which the whole procedure was carried out. All of the staff, from the receptionist to the medical and cleaning personnel, were friendly and professional which gave a good degree of comfort and confidence.
I have no hesitation in recommending SpaMedica.

19 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

All staff were kind and professional

All staff were kind and professional. The surgeon was personable and competent. I am absolutely delighted with the outcome of my second cataract operation and am making a quick recovery. I Can now work on the computer with ease and will be taking up sewing and knitting again. My thanks to you all .

20 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

A hassle free experience

The whole experience from assessment to surgery was excellent. It was efficient with no waiting for the next stage. Explanations in publications and from staff was clear and there was allowance for questions or clarification. Staff were professional.
I have not experienced any discomfort with the affected eye although there could be the expectation for this.
It was certainly a hassle free experience which was well managed.

14 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Good treatment but small complaint

This experience is not directly mine.
My friend is treated at SpaMedica in Chelmsford and I'm her 'driver'.
She's treated very well and I know she would have no complaints.
One thing though, which would seem rather petty but is very annoying. There are no hooks on the toilet doors to hang our handbags and have to put them on the floor. No matter how clean the floor looks that is not hygienic. Bag hooks please Spa.

29 April 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Superb result and excellent service.

From first referral from my optician, I had initial contact within a week and an assessment 10 days later. Surgery was just 5 weeks later.
The staff were superb, explaining each step carefully. On op day, checking at 08:00 and discharged at 10:00.
Little if any discomfort and sight clear after 5hours. Great result.
Grateful thanks to all the staff at the Kendal site.

23 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Apprehensive But …….,

Understandably apprehensive but the number of patients awaiting surgery most of a certain age was surprising. The process was at best uncomfortable but certainly not painful.
The apprehension was worse than the operation. The Staff were most professional and the Op was maybe 15 or 20 minutes at most. A little post op soreness but the results were impressive. Not only has my vision improved dramatically but more striking is that colours are much much more vibrant.

20 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent

Excellent, from the moment I walked in for treatment.
The staff were kind and very caring .The actual treatment was nothing short of brilliant. I say that because I was a little nervous,and was amazed that it all went so smoothly. Thank you.

9 March 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Curteous and caring

Curteous and caring, I was comfortable throughout.

22 April 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent experience

My cataract surgery went all to plan and the staff could not have been more helpful and friendly! I really recommend them.

19 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Great service

I have had both eyes operated upon for cataracts with great success. Efficient operation, kind and friendly staff, everything carried out on time.

19 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 4 out of 5 stars

Cataract Surgery

I had my right eye cataract surgery 3 days ago, which at SpaMedica in Edgbaston Birmingham, The ophthalmic surgeon "Kenan Damer" is very professional, I can discuss with him about my request before the surgery.
I am not painful, the operation is performed using high technology equipment called phacoemulsification, it takes around 5-10 minutes to finish the surgery. At first I am so scaring the surgery willl carry out by registrar. Luckily it was a fantastic experience - my vision is much clearer now.
If having one more follow-up appointment would be safer and provide better assurance.
Thanks to all friendly staff who were professional and obviously the surgery team.
Thank you all
Marjory

15 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

couldn't fault anything it was all very…

couldn't fault anything it was all very professional and spot on the staff where very friendly and helpful would highly recommend it to anyone who needs treatment would have no issues going again if needed George Stevenson

19 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Soa medica

All the staff are polite professional and helpful.
They explain everything

19 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Professional and friendly staff

Professional and friendly staff, speedy service, good communication, easy access to the building in Bolton. All in all an excellent experience, delighted with the cataract surgery and positive outcome.

13 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

Rated 1 out of 5 stars

I had my cataract surgery completed

I had my cataract surgery completed
I now realise they have lost there funding for NHS services on the day of my operation they were doing 16 operations, it was like being in a conveyor belt , they could not find the end of pellet that was used to freeze eye
Had to get surgeon to check also , I asked surgeon what might improvement would be , told me I had a lazy eye so could not tell ( that shocked me as I had never been treated for that , checked afterwards with my optician who has seen me regularly from 2008 that I had never been treated for that . So had got me mixed up with some one else . Had a final check with my own optician who said that my eye shape had changed, hence looking for the pellet that the surgeon checked also .
Once procedure over out in 10 minutes, I asked nurse about pellet, covered over really .
My optician told me they only normally do 8 a day
But surgeon will only get paid for operations they reform.
There his definitely a 2 tiers system if you pay privately

13 April 2026
Unprompted review
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Reply from SpaMedica

We are sorry to hear about your experience, this is not the type of experience we wish to give to our patients at SpaMedica.

To enable us to pass your feedback onto the relevant team and ensure your comments are investigated, we would be grateful if you could send us an email about your experience at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you are due to receive your treatment.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

All the staff were informative.

All the staff were informative, understanding, patient and caring. I was anxious initially but relaxed after being dealt with the staff at all stages. Even during the procedure the surgeon kept me informed although my anxiety grew. All the staff who calmed me with, what I took as informative words making me know what was happening at each and every stage of the process. I cannot thank them enough. I now have brilliant distant vision which I didn't have before the second cataract op. Thank you Spamedica.

15 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your feedback!

Kind Regards
The SpaMedica Team

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