SpaMedica Reviews 

2,037
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 991 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making the entire process reassuring and comfortable. Many people appreciated how everything was clearly explained, putting their minds at ease throughout their visit. The service is frequently described as excellent, with many highlighting the smooth, painless procedures and significantly improved vision, often allowing them to see clearly without glasses. However, some customers also noted that the post-operative service was a letdown. A few other people also felt that their experience during the procedure was distressing, citing issues with communication and feeling depersonalized.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent, smooth, and... See more

Product

Customers consistently note positive experiences with the product, with many expressing delight at their... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and amazement at their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly,reassuring,professional staff.Everything is explained,questions answered.You are given a small locker to put personal effects in.Water was given if required.Did not feeling rushed at a... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied

Rated 5 out of 5 stars

Had my cataract surgery 5 days ago at SpaMedica in Bedford. Without exception, the staff from reception to surgeon were excellent. Everything was explained and despite being a nervous patient I was pu... See more

Company replied

Rated 5 out of 5 stars

I have had cataract surgery in two different Spa Medica Hospitals, eight years apart, on different eyes. On both occasions I was a bit concerned about surgery, for different reasons On both occasions... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,037)

985 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt professional attention

Prompt professional attention to my needs.
Good booking systems
Courteous and attentive staff at all levels.
Clear instructions on aftercare.
Clean, comfortable waiting areas.

30 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract operation

Everyone I dealt with was friendly, polite and efficient. Everything was explained fully and carried out successfully.

3 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Good experience all round

Very straightforward procedure. All staff were friendly and professional, I was kept informed throughout the operation, given clear aftercare advice, and although it's only 3 days since the procedure the results are already very good (sharper distance vision than I can remember ever having).

30 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I was sent to SpaMedica Birmingham.

I was sent to SpaMedica Birmingham by my optician for cataract surgery, I was apprehensive, but I need not have worried, excellent treatment from start to finish, explanations given every step of the way , appointment started right on time , and I was walking out the door less than one hour and thirty minutes . I will not be worried for my other eye to be treated..

1 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Altogether an excellent specialist healthcare provider.

I have had both eye cataract operations at the Sittingbourne SpaMedica. The reception desk staff are very welcoming and friendly. The clinical staff are proficient and take steps to explain the process. Illustrated pamphlets are also provided with explanatory notes. Altogether an excellent experience.

1 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 3 out of 5 stars

Spa Medica of a reasonable standard

Spa Medica of a reasonable standard. The staff are all very pleasant and smiling but when I went into the operating theatre I did not have a very good experience. The operation was done by a trainee, I was not told that this was going to happen or warned and definitely not asked.
During the operation I heard the doctor saying distinctly in my ear, ‘Get that bit out’ then ‘ Put in more anesthetic’. It came as a bit of a shock and left me rather shaky. I was then told to go and sit in a cold corridor to wait for the discharge nurse. I think they are all very proficient but forget they are dealing with people.I will give them the benefit of the doubt I know new doctors have to get experience. Perhaps it was just a busy day.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my Cataract…

Very satisfied with my Cataract surgery, surgeon was very excellent and very experienced, I am very next day without any pain or gritty, it was watery for short time but after that it is normal. Staff and nurses were professional.

30 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I Would highly recommend Spamedica…

I Would highly recommend Spamedica Bolton, everyone was professional,helpful and very reassuring
making my experience go as smoothly as possible.

29 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Highly recommended

Just wanted to say thank you very much to the staff at SpaMedica/Blackpool. I've just had my second operation there (thanks to the lovely Mr Sattar) and I can't praise them enough. They were all very efficient, kind and helpful. Highly recommended.

29 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Spa Medica Bolton

The stall were great they informed me of all the details I needed the op was good and I can see better now than when I wore glasses.I am waiting now to have my other eye done

27 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

SpaMedica team transformed my world

SpaMedica really have an amazing team and the whole experience from pre op to the final surgery is made easier by them
The actual surgery was amazingly easy and totally painless and stress free everyone is just so relaxed and friendly
After lying down and being made comfortable the sterile sheet is put in place and then the light show begins
No pain just pretty dancing lights and cool sensations around the eye
To my surprise I actually enjoyed it and it was over very quickly
Then came the next morning when i walked to the bedroom window and had a massive shock For the first time in decades tge view in front of me was bright and clear a brand new beautiful world
Thank you to the whole team for transforming my world and taking such good care of me

28 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

My cataract surgery at Spa Medica Birmingham…

My cataract surgery at Spa Medica Birmingham has been excellent from start to finish. My optician referred me there for NHS surgery and I only had a couple of months to wait for my op following my initial assessment at the hospital. The staff are very friendly, helpful and professional, from receptionists to nurses, to consultants and surgeons. Everything was explained to me very clearly on the day of my surgery and the op took less than half an hour. This was my first cataract op and I am not nearly as worried about the second as the staff put me at ease this week.

27 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Professional personal care

Pleasent personal care, knowledgeable professional staff, relaxing atmosphere, Relaxing atmosphere relieves all anxieties you may have, Thank you Spa Medica Bolton

26 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 3 out of 5 stars

Glaucoma clinic

I took my mum for a glaucoma referral. Her appointment was at 12.40pm. We left the building just before 5pm. In that time we probably spent about 45 minutes in tests or with the consultant. The rest of the time we waited in the corridor, at one point there was about 2 hours where nothing happened. All the staff were lovely but better organisation is needed to prevent quite elderly people waiting so long.

27 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica! We appreciate your honest feedback and will take this into consideration.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract surgery SPAMEDICA Bolton

From arriving in reception to exiting after surgery the staff at at all stages were great and informed me what the procedure's were and reassured me that the process was quick and painless. On completion of surgery I sat up on the bed an exclaimed WOW, the fog has gone my eye has continued to improve I can now watch TV without glasses and read car number plate without glasses. I will be going again to remove the cataract for my other eye.

22 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Multi focal lenses 5stars

I had my cataract surgery a week ago. Against the advice of most friends and relatives I decided to have both eyes done at the same time using multi focal galaxy lenses. It took about 3 days to get a clear view and I am extremely happy with my decisions although it was not cheap. All staff at SpaMedica were very friendly and extremely professional with everything they did.5stars very well deserved.

20 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

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