From the inital sign up process, through children becoming adults, and moving house, I've always found the phone gets answered by a real person who cares. The service feels very personalised - rare t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been customers of Sovereign Health for over 50 years!!! An excellent service otherwise we wouldn't have stayed customers all those years. Claims are dealt with speedily and efficiently. Wel... See more
Company replied
Visited dentist, submitted receipt on line, had a response via email to acknowledge receipt and then another email to say payment was in my bank account, all in the same day. Cannot get any quicker... See more
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I can’t fault the fabulous Sovereign Health Care! I have been with them for many years now (30+)! They’ve seen me through two pregnancies and helped with so many dental and opticians costs. The clai... See more
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Company details
Written by the company
Sovereign Health Care has been making health care more affordable for over 150 years. Today, Sovereign Health Care is one of the UK’s leading cash plan providers, and it still stands by the original principle of a hospital fund – to support people when they need to access health care.
Contact info
2nd Floor, West Wing, The Waterfront, Salts Mill Road, Shipley, Bradford, BD17 7EZ, Bradford, United Kingdom
- 01274 841130
- help@sovereignhealthcare.co.uk
- sovereignhealthcare.co.uk
4.8
Excellent
5K reviews
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Brilliant from start to finish and so…
Brilliant from start to finish and so helpful when I submitted the wrong information - sorted it all out quickly. Thank you.
12 August 2026
Reply from Sovereign Health Care
Hi Hayley, we're so happy you had a brilliant experience and that we could quickly resolve any issues for you. Thank you for your wonderful feedback!
Best wishes, The Sovereign Team.
Well done
I did an online claim and this was dealt with the next day.
Excellent.
Thank you
12 August 2026
Reply from Sovereign Health Care
Hi there, we're delighted your online claim was dealt with so quickly. Thank you for taking the time to share your positive experience.
Best wishes, The Sovereign Team.
Always supportive and great to claim…
Always supportive and great to claim back with in your plan and limits
12 August 2026
Reply from Sovereign Health Care
Hi Nick, we're happy to hear you found our support helpful. Many thanks for your 5-star review.
Best wishes, The Sovereign Team.
Always quick and easy👏👏👏👏
31 July 2026
Reply from Sovereign Health Care
Hi John. we're so pleased to hear that your claims experience was quick and easy. Thank you for sharing your positive feedback with us!
Best wishes, The Sovereign Team.
Claiming online makes the process so…
Claiming online makes the process so easy and quick to do and payments are always s done quickly
12 August 2026
Reply from Sovereign Health Care
Hi Sarah, many thanks for your feedback. We're so pleased you've found the online claiming process easy and quick, and that your payments are always done quickly.
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Julie, we're so please you found our online claims process easy and that you received your payment promptly. Thank you for your 5-star feedback!
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi there, we're so glad to hear that you found our service easy to use! We appreciate your positive feedback.
Best wishes, The Sovereign Team.
We have been customers of Sovereign…
We have been customers of Sovereign Health for over 50 years!!!
An excellent service otherwise we wouldn't have stayed customers all those years. Claims are dealt with speedily and efficiently.
Well done to all staff. Thank you 😊
11 August 2026
Reply from Sovereign Health Care
Hi Sandra, we're delighted to hear you've been a customer for such a long time! It's wonderful to hear that your claims are handled speedily and efficiently. Thank you for your loyalty and lovely review.
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Kathy, we're so glad you found our team helpful and friendly, and that your refund was processed quickly. We appreciate your kind words!
Best wishes, The Sovereign Team.
It was dealt with very easily and…
It was dealt with very easily and payment was made very quickly.
11 August 2026
Reply from Sovereign Health Care
Hi Corrine, we're so pleased that everything was handled easily and that your payment was processed quickly. Many thanks for your 5-star review!
Best wishes, The Sovereign Team.
My claim was dealt with quickly & the…
My claim was dealt with quickly & the money paid in into my bank.
A good service.
7 August 2026
Reply from Sovereign Health Care
Hi Beverley, we're happy to hear our claim was handled promptly. Thank you for taking the time to leave your review!
Best wishes, The Sovereign Team.
Excellent service
Visited dentist, submitted receipt on line, had a response via email to acknowledge receipt and then another email to say payment was in my bank account, all in the same day. Cannot get any quicker than that.
Still awaiting payment for eye glasses but that is for a higher payment and I have had a response from Sovereign to say payment will be with 5 days as it takes the Bank that amount of time.
All in all an excellent service from Sovereign. Plus the form is very easy to complete and upload photos of receipts. Well done all.
11 August 2026
Reply from Sovereign Health Care
Hi Karen, we're so pleased to read your positive feedback about our service. We strive to make the claims process as straightforward and quick as possible, and are delighted that you found our form easy to complete. Thank you for recognising our efforts; your kind words are truly encouraging for our team.
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Cheryl, thank you for your wonderful review! We are so pleased to you consistently receive an excellent service from us.
Best wishes, The Sovereign Team.
The claim was easy to submit and…
The claim was easy to submit and payment did not take long at all to reach my account
10 August 2026
Reply from Sovereign Health Care
Hi Ursula, we're so pleased you found the claims process easy and that your payment reached your account quickly. Thank you for your feedback!
Best wishes, The Sovereign Team.
Prompt payment
10 August 2026
Reply from Sovereign Health Care
Hi Christina, many thanks for your 5-star review!
Best wishes, The Sovereign Team.
You can actually speak to a human…
You can actually speak to a human being,which is very rare these days.The service is very good 10/10
10 August 2026
Reply from Sovereign Health Care
Hi there, it's great to hear you've had a 10/10 service from the team! Many thanks for your 5 star review!
Best wishes, The Sovereign Team.
Easy to claim online.
Easy to claim online.
Kept updated and the claim was processed quickly.
6 August 2026
Reply from Sovereign Health Care
Hi Diane, we're happy to hear that our online claim process was easy and efficient for you. We appreciate your positive feedback!
Best wishes, The Sovereign Team.
A bit like a car third party warranty - it's not covered...
The default position is they don't pay out because of the small print and various exclusions, making it fairly pointless in reality. Although on the face of it it's great, when you submit your claim you'll discover it's not 'made easy' and not covered at all, or only partly. Waste of time.
13 August 2026
Unprompted review
Reply from Sovereign Health Care
Hi there,
We're sorry to read this feedback. We aim to be fair and transparent in every claim we assess, and any decision we make is based on the terms of the policy - which we encourage customers to read before paying for treatment.
Please get in touch with our Customer Support team if you’d like to discuss this further.
Best wishes,
The Sovereign Team
Very easy and straightforward prosses…
Very easy and straightforward prosses to put a claim in it was processed and paid out within 7 working days
7 August 2026
Reply from Sovereign Health Care
Hi there, we're so pleased you found the claims process easy and straightforward, and that your claim was processed and paid out quickly. Thank you for your review.
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Margaret, we're pleased to hear that your claim was handled efficiently. Thank you for your review.
Best wishes, The Sovereign Team.
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