From the inital sign up process, through children becoming adults, and moving house, I've always found the phone gets answered by a real person who cares. The service feels very personalised - rare t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been customers of Sovereign Health for over 50 years!!! An excellent service otherwise we wouldn't have stayed customers all those years. Claims are dealt with speedily and efficiently. Wel... See more
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Visited dentist, submitted receipt on line, had a response via email to acknowledge receipt and then another email to say payment was in my bank account, all in the same day. Cannot get any quicker... See more
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I can’t fault the fabulous Sovereign Health Care! I have been with them for many years now (30+)! They’ve seen me through two pregnancies and helped with so many dental and opticians costs. The clai... See more
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Company details
Written by the company
Sovereign Health Care has been making health care more affordable for over 150 years. Today, Sovereign Health Care is one of the UK’s leading cash plan providers, and it still stands by the original principle of a hospital fund – to support people when they need to access health care.
Contact info
2nd Floor, West Wing, The Waterfront, Salts Mill Road, Shipley, Bradford, BD17 7EZ, Bradford, United Kingdom
- 01274 841130
- help@sovereignhealthcare.co.uk
- sovereignhealthcare.co.uk
4.8
Excellent
5K reviews
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Rejected claim
Never had a problem when claiming before but this time my claim was rejected because the receipt I sent was produced by a till. I use Costco opticians and the only receipt they give is a till roll. It had all the information required by Sovereign but it was still rejected. The issue was resolved after a phone call to Sovereign but it's a shame that I had to do this. Just wonder what will happen with future claims?
27 August 2026
Reply from Sovereign Health Care
Hi there, thank you for your feedback. We're sorry that your claim was initially rejected and that you needed to contact us to resolve the issue.
Having reviewed your claim, we can confirm that the receipt submitted did contain the information we required and should not have been rejected.
We apologise for any inconvenience caused. As long as future receipts contain the same information, there shouldn't be any issues processing your claims.
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Margaret, we're glad to hear our service was prompt and efficient for your online claim! Thank you for your review.
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi there, it's great to hear that you found our reimbursement process to be both fast and efficient. Thank you for your review!
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Tracey, we're pleased to hear that you've had a positive experience with our service and that submitting claims has been issue-free for you. Thank you for your review.
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Geoffrey, we're happy to hear that you experienced good service and found our team to be polite. Thank you for your review.
Best wishes, The Sovereign Team.
Super easy service
Joined recently and made my first claim last week. Wow. It's so easy. I got my claim accepted straight away and the money back within a few days. Great service
28 August 2026
Reply from Sovereign Health Care
Hi Jonathan, we're happy to hear that your first claim was a smooth and easy process! Thank you for sharing your positive experience with us.
Best wishes, The Sovereign Team.
Always a reliable service
Always a reliable service from this local company. I’ve been a member for over 30 years and feel myself and my family are well protected . Suggest even better if …. 1) the on line claim form allowed customers to enter free text rather than follow up with an e mail. Sometimes the e mail info is not available to the claims handler which can result in time consuming double handling and 2) appointments for X Rays and treatment in Fracture Clinics (eg casts) are included in the Day Hospital provision.
28 August 2026
Reply from Sovereign Health Care
Hi there, thank you for your review and for your continued support over the past 30 years. We're delighted to hear that Sovereign has provided reliable support for you and your family over the years.
We also appreciate your feedback and suggestions, and thank you for taking the time to share them with us.
Best wishes, The Sovereign Team.
Very prompt response to claim & quick…
Very prompt response to claim & quick settlement
26 August 2026
Reply from Sovereign Health Care
Hi Tracey, we're happy to hear that you experienced a prompt response to your claim and a quick settlement. Thank you for your review.
Best wishes, The Sovereign Team.
Easy to do great service
27 August 2026
Reply from Sovereign Health Care
Hi Clive, this is great to hear. Thank you for taking the time to leave your review.
Best wishes, The Sovereign Team.
The website was easy to access and use
The website was easy to access and use. My claims were dealt with very quickly and effectively. Initially i received an email to confirm my claims had been received and would be accessed. This was done very quickly and in no time the money i was due was paid into my bank. I also received an email informing me of the payment. Very impressed with the whole process
26 August 2026
Reply from Sovereign Health Care
Hi Audrey, we're pleased to hear that you found our website easy to use and that your claims were processed quickly and efficiently. It's great to know that our communication regarding your claim and payment was clear and timely. We appreciate your positive feedback!
Best wishes, The Sovereign Team.
Very helpful lady on the phone and…
Very helpful lady on the phone and prompt payment of claim.
27 August 2026
Reply from Sovereign Health Care
Hi Barry, we're happy to hear that you had a positive experience with our customer support team and that your claim was paid promptly. Thank you for your review.
Best wishes, The Sovereign Team.
My claim was done quick and only took…
My claim was done quick and only took less than a week for it to go on my bank
27 August 2026
Reply from Sovereign Health Care
Hi Simone, it's great to hear that your claim was processed quickly and that you received your payment in under a week. Thank you for your review!
Best wishes, The Sovereign Team.
Great service and benefits
Great service and benefits, easy online access and fast response to claims.
25 August 2026
Reply from Sovereign Health Care
Hi John, we're pleased to hear you've experienced great service and benefits, along with easy online access and quick claim responses. Thank you for your review!
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Julie, it's great to hear that you found the claim process easy and that your claim was paid immediately. Thank you for your review!
Best wishes, The Sovereign Team.
Reply from Sovereign Health Care
Hi Astrid, we're happy to hear that claiming was a smooth and easy process for you. Thank you for your review!
Best wishes, The Sovereign Team.
Excellent Service
We have been with Sovereign for many years and made many claims for various medical issues,their prompt response ,communication and payment is excellent and reccomend the company to anyone looking for this type of insurance.
24 August 2026
Reply from Sovereign Health Care
Hi Robert, we're pleased to hear that you've had a positive experience with us over many years, especially regarding our prompt responses and communication. Thank you for recommending us!
Best wishes, The Sovereign Team.
Professional, easy to claim and prompt service
25 August 2026
Reply from Sovereign Health Care
Hi there, we're glad to hear that you found our service professional and prompt, and that the claiming process was easy for you. Thank you for your review.
Best wishes, The Sovereign Team.
Payout is quick within 5 days
Payout is quick within 5 days
online claiming is easy,dental & opticians for myself very useful!
i’d recommend!!
Thankyou
25 August 2026
Reply from Sovereign Health Care
Hi Jacqui, we're glad to hear you found the online claiming process easy and that the payout was quick. It's wonderful that our dental and optician benefits are useful for you! Thank you for your recommendation.
Best wishes, The Sovereign Team.
Easy on line claim form
Easy on line claim form, claim update e-mails and quick payment.
25 August 2026
Reply from Sovereign Health Care
Hi there, it's great to hear you found our online claim form easy to use, and that you received a quick payment. Thank you for your review.
Best wishes, The Sovereign Team.
Easy to complete claim form
Easy to complete claim form, very swift service with updates on payment, which is usually within a few days. Any questions I’ve had over the years the staff have been friendly, professional and informative.
25 August 2026
Reply from Sovereign Health Care
Hi Valerie, we're happy to hear you found the claim form easy to complete and that our service was swift. It's great to know you've found our staff friendly, professional, and informative over the years. Thank you for your review!
Best wishes, The Sovereign Team.
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