Hans was very helpful and went through all cabin options as a last minute booking so many cabins already sold. It’s always handy to have a brochure in front of you to look where cabin numbers are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used sovereign for several years . Phone always answered quickly by professionally trained staff . If staff are exceptionally busy they will arrange call back promptly to deal with book... See more
Company replied
I appreciate the phone being answered promptly and if no-one available they call you back within ten minutes. I also appreciate the staffs good manners and efficiency. I have nothing but pr... See more
Company replied
Contacted Megan at Sovereign to register interest in a fast selling cruise taking place in 2028, on Sunday 17th May. As promised she telephoned me back the following day to confirm my requirements etc... See more
Company replied
Company details
Written by the company
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Contact info
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, United Kingdom
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4.9
Excellent
877 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good to talk to with good knowledge of the cruises
Very good to talk to with good knowledge of the cruises.
20 July 2026
Reply from The Sovereign Cruise Club
Dear Vanessa,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team knowledgeable and easy to talk to.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always had great service from Sovereign
Staff are always very helpful and nothing is too much trouble, they have patience with us old folk 😂
23 July 2026
Reply from The Sovereign Cruise Club
Dear Sheila Rawlins,
Thank you so much for your recent 5-star review.
We are delighted to hear our team are always helpful and patient. It is great to hear that they have made your booking experience an enjoyable one.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
You can always speak to a human who…
You can always speak to a human who knows what they are doing. Can ring anytime with a question. Can get your documents by post I still like a paper ticket (you can call me old fashioned). Prices are unbeatable.
22 July 2026
Reply from The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are pleased to hear you value being able to speak with our knowledgeable team and the personal service we provide. It is great to know our postal documentation and competitive prices make a difference to your experience.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
A lady named Cleo who was helpful…
A lady named Cleo who was helpful considerate and very professional.
19 July 2026
Reply from The Sovereign Cruise Club
Dear Mr Steven Laister,
Thank you so much for your recent 5-star review.
We are delighted to hear that Cleo was helpful, considerate and professional throughout your experience. We will be sure to pass on your lovely feedback to her.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Go sovereign
staff thoroughly efficient following through every section of booking and making sure we get a really great deal on the many cruises we have booked with you. We are in our 80s. All we want is help to achieve as many cruises as we can while we are fit enough to do so.You are definitely our No.1 travel agent. Thank you for everything. We always recommend you to fellow cruisers.
21 July 2026
Reply from The Sovereign Cruise Club
Dear Maureen Graham Customer,
Thank you so much for your recent 5-star review.
We are thrilled to hear our team has consistently provided efficient service and helped you secure great deals on your cruises. It means a great deal to be your number one travel agent and we appreciate your recommendation.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Speedy booking process with agent who…
Speedy booking process with agent who very clearly understood my requirements.
21 July 2026
Reply from The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are pleased to hear that your booking was completed quickly and that our team understood your requirements clearly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Exceptional Service
I have used Sovereign a number of times and always have been impressed with the service.
This time around I was looked after by HANS JAGDEO who was exceptional. Very very pleased with the service I received.
7 July 2026
Reply from The Sovereign Cruise Club
Dear .Ray P,
Thank you so much for your recent 5-star review.
We are delighted to hear you have consistently been impressed with our service and it is wonderful to know Hans provided such exceptional support on this occasion.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
No problem too small
No problem too small, very efficient, professional, friendly and helpful. Also patient! Thank you Megan and your colleagues.
20 July 2026
Reply from The Sovereign Cruise Club
Dear RojjerB,
Thank you so much for your recent 5-star review.
We are pleased to hear you found our team efficient, professional, friendly and helpful. We will be sure to pass your lovely comments on to Megan and the rest of the team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Sovereign called back after a request…
Sovereign called back after a request and gave a very competitive price compared to other agencies who couldn’t come anywhere near what Sovereign offered me. The deal and booking was completed quickly, efficiently and professionally. Will always be my first contact point now
20 July 2026
Reply from The Sovereign Cruise Club
Dear Paul,
Thank you so much for your recent 5-star review.
We are delighted to hear you were pleased with our competitive pricing and the efficient, professional service you received.
We appreciate your recommendation and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
What a delight to deal with Poppy…
What a delight to deal with Poppy Jones…. Polite, engaging, professional…. and answered our queries promptly
16 July 2026
Reply from The Sovereign Cruise Club
Dear Bernard,
Thank you so much for your recent 5-star review.
We are pleased to hear that Poppy provided such polite, engaging and professional service. It is great that she was able to answer your queries promptly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Able to give me immediately
Able to give me immediately, information regarding this cruise. Hans was knowledgeable and efficient during booking process.
16 July 2026
Reply from The Sovereign Cruise Club
Dear Bernard,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Hans was able to provide the information you needed straight away and that you found the booking process knowledgeable and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Seamless& professional service
6 July 2026
Reply from The Sovereign Cruise Club
Dear David Kemp,
Thank you so much for your recent 5-star review.
We are delighted to hear you experienced a seamless and professional service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Prompt response to enquiry
Prompt response to enquiry. Friendly and helpful staff member; Skye offered useful information and support in booking with cruise line.
Much appreciated
7 July 2026
Reply from The Sovereign Cruise Club
Dear Gill,
Thank you so much for your recent 5-star review.
We are pleased to hear that Skye was able to provide prompt, friendly and helpful service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always Top Service
Answer the phone promptly, ring back when they say, polite and friendly and all booked efficiently without any problems.
14 July 2026
Reply from The Sovereign Cruise Club
Dear Mrs Sue Pipe,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team polite, friendly and efficient. It is great to hear that everything was booked smoothly.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I have booked with Sovereign a few…
I have booked with Sovereign a few times now and always been happy with the service.
13 July 2026
Reply from The Sovereign Cruise Club
Dear Elizabeth Dobbs,
Thank you so much for your recent 5-star review and continued loyalty.
We are thrilled to hear you have been happy with our service each time you have booked with us.
We appreciate your support and look forward to helping you plan your next holiday.
Kind regards,
The Sovereign Cruise Club
Everyone was very helpful.
2 July 2026
Reply from The Sovereign Cruise Club
Dear Graham Peers,
Thank you so much for your recent 4-star review.
We are pleased to hear that our team were helpful throughout your experience.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very efficient
2 July 2026
Reply from The Sovereign Cruise Club
Dear Peter Whitney,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our service efficient and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Skye was very efficient and informative…
Skye was very efficient and informative thank you
2 July 2026
Reply from The Sovereign Cruise Club
Dear Sheila,
Thank you so much for your recent 5-star review.
We are pleased to hear that Skye was efficient and informative throughout your experience.
We will be sure to pass on your kind words and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Glynis Hunt,
Thank you so much for your recent 5-star review.
We are delighted to hear you found the booking process easy and that our team were helpful.
We look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are delighted to hear that you have found our team quick to respond to your questions.
We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.