Hans was very helpful and went through all cabin options as a last minute booking so many cabins already sold. It’s always handy to have a brochure in front of you to look where cabin numbers are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We have used sovereign for several years . Phone always answered quickly by professionally trained staff . If staff are exceptionally busy they will arrange call back promptly to deal with book... See more
Company replied
I appreciate the phone being answered promptly and if no-one available they call you back within ten minutes. I also appreciate the staffs good manners and efficiency. I have nothing but pr... See more
Company replied
Contacted Megan at Sovereign to register interest in a fast selling cruise taking place in 2028, on Sunday 17th May. As promised she telephoned me back the following day to confirm my requirements etc... See more
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Company details
Written by the company
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Contact info
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, United Kingdom
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4.9
Excellent
877 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Hanz was exceptionally thorough in…
Hanz was exceptionally thorough in making all the booking arrangements, very polite, and patient with a person who has hearing difficulties.
Rodney Anderson
3 August 2026
Reply from The Sovereign Cruise Club
Dear Mr Anderson,
Thank you so much for your recent 5-star review.
We are pleased to hear that Hans provided such thorough, polite and patient service throughout your booking process. We understand how important clear communication is and we are pleased that Hans was able to make your experience a positive one.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Great service knowledgeable agents …
Great service knowledgeable agents good pricing too
3 August 2026
Reply from The Sovereign Cruise Club
Dear Shirley Rourke,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received great service from our knowledgeable team and found our pricing competitive.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful staff who understood what…
Very helpful staff who understood what we wanted. Always followed up calls or emails. Offered accommodation options for our consideration.
23 July 2026
Reply from The Sovereign Cruise Club
Dear Neil Morse,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team took the time to understand exactly what you were looking for and provided helpful accommodation options for your consideration. It is also great to know that our follow-up communication met your expectations.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very helpful and pleasant staff.
Very helpful and pleasant staff.
The cost of the holiday was less than I thought it would be, so very good service.
23 July 2026
Reply from The Sovereign Cruise Club
Dear Linda Holt,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found our team helpful and pleasant. It was great that your holiday offered even better value than you expected. Providing excellent service and helping our customers find the right cruise at a great price is always our goal.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
So far all has gone well
30 July 2026
Reply from The Sovereign Cruise Club
Dear Roderick Smith,
Thank you so much for your recent 5-star review.
We are pleased to hear that everything has gone well so far. We appreciate your trust in us and will continue to do everything we can to ensure your cruise experience runs smoothly from start to finish.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Cecil Jackson,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you received excellent service from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Ease of booking
29 July 2026
Reply from The Sovereign Cruise Club
Dear Mr Lewis,
Thank you so much for your recent 5-star review.
We are delighted to hear that you found the booking process easy and straightforward.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Hans was great as ever
Hans was great as ever. Very efficient. Easy booking and saved money too. All the staff are so helpful and efficient at Sovereign Cruise Club.
29 July 2026
Reply from The Sovereign Cruise Club
Dear Mr Brian Henderson,
Thank you so much for your recent 5-star review.
We are pleased to hear that Hans provided efficient service and helped make your booking process simple while saving you money. Your kind words about our team are greatly appreciated.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very efficient to book and very…
Very efficient to book and very competitive on price. Knowledgeable staff.
29 July 2026
Reply from The Sovereign Cruise Club
Dear Michael Park,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our booking process efficient, our prices competitive and our team knowledgeable.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service
28 July 2026
Reply from The Sovereign Cruise Club
Dear Valerie Sharpe,
Thank you so much for your recent 5-star review.
We are thrilled to hear you received excellent service from our team and will be sure to pass along your kind words.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Andrea,
Thank you so much for your recent 5-star review.
We are pleased to hear you were happy with the communication throughout your booking process and look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Luxury Cruise Booking
My initial contact was with Poppy and she dealt with my enquiry very efficiently. On call back she grasped my requirement immediately and processed booking quickly and smoothly, including the follow-up email confirmations.
28 July 2026
Reply from The Sovereign Cruise Club
Dear Alan Henty,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Poppy provided such efficient and attentive service, which made your booking experience quick and seamless. We will be sure to pass on your kind comments to her and look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Always book with Sovereign (or transfer…
Always book with Sovereign (or transfer if booked on board). Phone always answered quickly. Staff helpful and efficient. Charlotte very good with this slightly complicated late family booking.
20 July 2026
Reply from The Sovereign Cruise Club
Dear Janet Hutchison,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team has consistently provided prompt, helpful service and will be sure to pass your kind comments on to Charlotte.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Janet,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team friendly and informative.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear Pete L,
Thank you so much for your recent 5-star review.
We are delighted to hear you were happy with both our service and pricing.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Easy to communicate and book
16 July 2026
Reply from The Sovereign Cruise Club
Dear Mr Collins,
Thank you so much for your recent 5-star review.
We are pleased to hear you found the booking process easy and our team straightforward to communicate with.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service from Kim
Excellent service from Kim, who found accommodation on the cruise I was looking for at a better price and a higher grade room, then quotes from other companies.
23 July 2026
Reply from The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are delighted to hear that Kim provided such outstanding service and was able to find you a great cruise option. We will be sure to pass on your kind words to Kim.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Reply from The Sovereign Cruise Club
Dear David Mosby,
Thank you so much for your recent 5-star review.
We are delighted to hear that you received our usual efficient service and that you continue to find our prices highly competitive.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I find Sovereign, rulers of the waves
I find Sovereign a friendly and efficient company to deal with, plus the benefit of great pricing.
23 July 2026
Reply from The Sovereign Cruise Club
Dear Pershore,
Thank you so much for your recent 5-star review.
We are pleased to hear you have found Sovereign friendly, efficient and great value.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Having used Sovereign many times
Having used Sovereign many times, everything was up to their reliable service.
Megan who is dealing with our booking is so polite and efficient and a credit to your compamy.
16 July 2026
Reply from The Sovereign Cruise Club
Dear Peter Flesher,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear you have once again experienced the reliable service you expect from us. We will be sure to pass your wonderful comments on to Megan.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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