Southface Dermatology Reviews 362

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, caring, and friendly, making them feel at ease and well-informed. The service is frequently described as excellent, with many highlighting the efficiency and thoroughness of treatments and consultations. People appreciate the smooth booking process and the quick availability of appointments, especially when compared to other healthcare options. The overall user experience, from initial inquiry to treatment, is consistently rated as first-class, with many feeling listened to and reassured. However, some customers mentioned that while the appointment itself was good, the cost was considered very expensive for the time taken. Additionally, a few people felt there wasn't enough information on treatments or readily available answers to their questions.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and caring... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their overall... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Booking process

Customers consistently report positive experiences with the booking process. Many found it easy and... See more

Based on these reviews

Rated 5 out of 5 stars

After being let down by the NHS I went to South face where Dr. Helen Robertshaw came up with a plan to resolve the issue. The procedure was undertaken on time and the issue resolved. I would not hesi... See more

Rated 5 out of 5 stars

My 96yrs old mother has now had three minor facial skin cancers, and one leg lesion removed by Dr Helen Robertshaw and her team. Mother visited Dr Luna yesterday and was put at her ease as her new lum... See more

Company replied

Rated 5 out of 5 stars

All the staff at Southface are professional, helpful & reassuring. Have had several procedures over the years & would highly recommend them. Always go directly to them, as sadly the NHS waiting lists... See more

Company replied

Rated 5 out of 5 stars

Excellent. All round. Dr Plant listened to my concerns, explained what she could do for me - and did it, there and then. Couldn't have been more helpful. Possible side effects and potential pr... See more

Company replied


Company details

  1. Dermatologist
  2. Health and Beauty Shop
  3. Health Consultant
  4. Medical Center
  5. Skin Care Clinic

Written by the company

Southface Dermatology Clinic is the only Dermatologist run skin clinic in Dorset to offer a wide range of expert dermatology procedures, laser treatments, skin cancer services and aesthetic improvements. Our team of Dermatologists and Nurses are experts in their fields of practice. All our Doctors and Dermatology Nurses also work in the local NHS Hospitals. We also offer all you would expect from a general dermatology clinic, with the treatment of a wide range of skin problems such as eczema, psoriasis, rosacea, warts, itching and acne, as well as nail, hair problems.


Contact info

4.9

Excellent

TrustScore 5 out of 5

362 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I had a great experience at South Face…

I had a great experience at South Face Dermatology and would highly recommend them. I was treated by Dr Helen Robertshaw for a keloid that developed from a piercing, and I couldn’t be happier with the care I received. She is not only highly skilled but also very friendly and reassuring, which made the whole process much more comfortable.

Her professionalism and attention to detail really stood out, and I felt confident I was in good hands from start to finish. If you’re dealing with any skin concerns, especially keloids, I definitely recommend South Face Dermatology.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

After being let down by the NHS I went…

After being let down by the NHS I went to South face where Dr. Helen Robertshaw came up with a plan to resolve the issue. The procedure was undertaken on time and the issue resolved. I would not hesitate returning to Southface where all the staff are professional and caring.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Consultation and surgery

Had a consultation and subsequent procedure carried out by Dr Julia Martin. She was very thorough and I felt that everything was done to make me as comfortable as possible. Very professional service and highly recommended.
Beverley

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Southface Dermatology.

I have been consulting Southface Dermatology for many years. The staff are always incredibly kind and helpful. I have consulted Dr Helen Robertshaw mainly for sun damage and I have always been extremely satisfied with my treatment. I highly recommend Southface Dermatology.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Caring, friendly and efficient

You really couldn’t wish for a nicer, more caring team of people. From the moment you arrive and are greeted by the welcoming reception team you feel that you’re in good hands.

I’ve now had 5 appointments at Christchurch ranging from an initial consultation, biopsy and diagnosis to first and subsequent PDT treatments for a BCC on my nose.

So far I’ve seen Dr Luna, Dr Martin, Dr Robertshaw, Nurse Amanda and Nurse Nikki. All have been extremely kind, friendly, helpful and caring. Every appointment has been efficient and on-time.

My treatment is now complete and I’m looking forward to a successful outcome.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I had another hydro facial

I had another hydro facial , they are fabulous and of course the wonderful staff who look after me so well.
I’ve had very positive comments on how good my skin looks 😊

27 March 2026
Southface Dermatology logo

Reply from Southface Dermatology

Thank you so much for your lovely review.

We’re delighted to hear how much you’re enjoying your hydrafacial treatments — and even more so that you’ve been receiving such positive comments about your skin! It’s always wonderful to know our patients are seeing and feeling the benefits.

We’ll be sure to pass on your kind words to the team, who will be so pleased to hear how well you feel looked after.

Southface Dermatology

Rated 5 out of 5 stars

Always great advice and treatments I…

Always great advice and treatments I have had so many positive comments about my skin since having laser and using the great products available at southface .

1 April 2026
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

We’re delighted to hear how pleased you are with your treatments and that you’ve received so many positive comments about your skin — that’s exactly what we hope for! It’s also great to know you’re enjoying the products recommended by the team.

Southface Dermatology

Rated 5 out of 5 stars

Easy to book....early appointment...great appointment

I booked this appointment to get reassurance through a total body mole check. The appointment was easy to book, I was seen very quickly. The appointment was well done, very thorough and very reassuring.
I would recommend that people have this done.

1 April 2026
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

We’re so pleased to hear that you found the booking process straightforward and that you were seen promptly. It’s great to know your full body mole check was thorough and, most importantly, reassuring.

Thank you as well for recommending this type of appointment — regular skin checks can be incredibly valuable for peace of mind and early detection.

We really appreciate your feedback and look forward to welcoming you again in the future.

Southface Dermatology

Rated 5 out of 5 stars

Dr Martin was very gentle and happy to…

Dr Martin was very gentle and happy to discuss my various queries. The treatment was not uncomfortable and she explained about the time scale for cryotherapy to work.

25 March 2026
Southface Dermatology logo

Reply from Southface Dermatology

We’re so pleased to hear that Dr Martin made you feel comfortable and took the time to carefully discuss your concerns. It’s great to know the treatment was well tolerated and that you felt fully informed about what to expect from your cryotherapy.

We really appreciate you taking the time to share your experience and look forward to welcoming you back if you need us in the future.

Southface Dermatology

Rated 5 out of 5 stars

Thank you Dr Robertshaw for seeing my…

Thank you Dr Robertshaw for seeing my elderly Mother excellent service and kind helpful staff

25 March 2026
Southface Dermatology logo

Reply from Southface Dermatology

Thank you very much for your kind words.

We’re so pleased to hear that your mother had a positive experience with Dr Robertshaw and that you found the team to be kind and helpful. Providing compassionate, attentive care—especially for our older patients—is very important to us.

We truly appreciate you taking the time to share your feedback and hope to welcome you both again in the future.

Southface Dermatology

Rated 5 out of 5 stars

A truly high end dermatologists with…

A truly high end dermatologists with exceptional staff. Dr Helen Robert-Shaw I cannot recommend enough! i go for annual mole reviews and I feel in such safe hands. As for tweak-ments - I think this has to be the best possible place to go - based on Dr Robert-Shaws being a walking advertisement.

24 March 2026
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

Thank you so much for your wonderful review.

We’re delighted to hear how confident and reassured you feel during your annual mole checks — providing a safe, thorough, and supportive experience is always our priority. It’s also fantastic to know how highly you rate your experience with Dr Helen Robertshaw; we will be sure to share your very kind words with her.

We truly appreciate your trust in us for both your medical and aesthetic care, and we look forward to seeing you again for your next visit.

Southface Dermatology

Rated 5 out of 5 stars

Excellent Skincare

My two annual reviews have been very useful and helpful. My surgery was carried out very quickly and the result was excellent.
The staff are very knowledgeable and professional and I would fully recommend them

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Southface was recommended to me by a Dermatologist.
I’ve had treatment at Southface a number of times now and have always had a good experience and great results.
My latest visit was for laser treatment with Nurse Amanda. Amanda is always friendly, professional and knowledgeable. My overall experience has been excellent.

25 March 2026
Unprompted review
Southface Dermatology logo

Reply from Southface Dermatology

Thank you very much for your kind review and for choosing Southface following your dermatologist’s recommendation.

We’re delighted to hear that you’ve consistently had a positive experience with us and that you’re pleased with your results. It’s especially lovely to know that Nurse Amanda has made your visits both comfortable and informative — we will be sure to pass on your kind words to her.

We truly appreciate your continued trust in us and look forward to welcoming you back again in the future.

Kind regards
Southface Dermatology

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