Your customer service man knew his stuff in answer to my not straightforward query and spoke reasonably clearly in view of my mentioning I had a hearing problem. He was confident and considerate. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Call handler took time to listen and understand the query I was raising, investigated and resolved in a professional and friendly manner. It was a Source4B transcription error on final meter reading o... See more
Company replied
Called up source for business last night and they explained because the offices we now shut they would ring me first thing in the morning ..at their word they called me on the dot! At the promised tim... See more
Company replied
I am only leaving 5* due to Heather Morris who I had the pleasure of speaking to this morning concerning meters that had been installed incorrectly. She was so polite, helpful and you could tell she w... See more
Company replied
Company details
About Source for Business
Written by the company
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Contact info
PO Box 9136, BH11 0GF, Bournemouth, United Kingdom
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am not a fan of any water companies…
I am not a fan of any water companies however the customer service was perfect , well done
23 January 2026
Unprompted review
Reply from Source for Business
We completely understand - water companies don’t usually top anyone’s favourites list!
Luckily, we’re just the retailer, and we’re glad our customer service helped change things a little.
Thanks for taking the time to share your feedback, we really appreciate it!
Kind regards,
The Source for Business Team
Great customer service
After going around in circles trying to get billing set up for a new connection, Alex sorted it all in 10 minutes - great customer service and very knowledgeable
22 January 2026
Unprompted review
Reply from Source for Business
We’re really pleased to hear that Alex was able to get everything sorted so quickly after a frustrating start.
Thanks for sharing your experience - we’re always here if you need any further help.
Kind regards,
The Source for Business Team
Hassan was very friendly and…
Hassan was very friendly and informative and helped resolve my query quickly. Thank you, great service!
21 January 2026
Unprompted review
Reply from Source for Business
You're very welcome! Thanks so much for taking the time to share your feedback, we really do appreciate it.
If there's anything else we can help with, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Very helpful call to set up a new…
Very helpful call to set up a new account! Quick and friendly
21 January 2026
Unprompted review
Reply from Source for Business
Welcome to Source for Business!
We're really pleased you found the set up process quick and friendly - if there's anything else we can help with, please do let us know.
Kind regards,
The Source for Business Team
An extremely helpful and courteous…
An extremely helpful and courteous member of the team sorted out my issue quickly and efficiently.
20 January 2026
Unprompted review
Reply from Source for Business
This is great to hear - quick and efficient customer service is what we aim for and we're pleased we were able to help.
Thanks so much for your review - we really do appreciate every one!
Kind regards,
The Source for Business Team
Helpful
Helpful Efficient young lady who was able to direct me how to sort out the problem
20 January 2026
Unprompted review
Reply from Source for Business
Thank you so much for sharing your feedback - we're really pleased our team member was able to help.
If there's anything else you need, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
Hasan the person who handled my call is…
Hasan the person who handled my call is a very helpful and assured me that he will resolve the issue i raised with him immediately
19 January 2026
Unprompted review
Reply from Source for Business
This is great to hear, thanks so much for taking the time to share your review and we hope that everything has now been resolved.
Kind regards,
The Source for Business Team
Helpful customer service
Helpful customer service , with accurate information on our account , good advise on how to smoothly makes the changes that were necessary .
Gave us a detailed description of the location of our meter , offered further assistance if needed , should be easy now to get our billing correct .
15 January 2026
Unprompted review
Reply from Source for Business
Thank you for sharing your feedback. We’re really pleased to hear you found the support helpful and that the information provided made it easier to make the necessary changes.
If you need anything further, we're always here to help.
Kind regards,
The Source for Business Team
I contacted Source for business to…
I contacted Source for business to cancel a direct debit and to request a refund.
The customer services agent was very professional, clear, precise and informative.
Thank you
14 January 2026
Unprompted review
Reply from Source for Business
Thank you for taking the time to leave a review!
We’re pleased to hear that everything was handled clearly and professionally. We really appreciate you sharing your experience.
If there’s anything else we can help with, please just let us know.
Kind regards,
The Source for Business Team
Professional and Courteous
I have been liaising with Jane Higgins for a year and have enjoyed working with her to reconcile the water accounts for our organisation. She has always been courteous and professional and completed agreed actions to time and quality.
All accounts are now completely up to date and the monthly payments are no longer a chore! Thank you!
13 January 2026
Unprompted review
Reply from Source for Business
Thank you for sharing such thoughtful feedback.
It’s great to hear that everything is now fully up to date with your account reconciliation. Having things run smoothly and taking the hassle out of monthly payments makes a real difference, so we’re pleased we could help get you there.
Thank you again for taking the time to leave this review - we really appreciate it.
Kind regards,
The Source for Business Team
Very good customer service
Very good customer service. And very helpful
13 January 2026
Unprompted review
Reply from Source for Business
Thank you for taking the time to leave a review - and a special thank you for being our 2,000th review 🎉
We’re really pleased to hear you found our customer service very helpful.
Kind regards,
The Source for Business Team
The customer service representative was…
The customer service representative was very patient in helping me resolve the issue.
13 January 2026
Unprompted review
Reply from Source for Business
This is great to hear - thanks so much for taking the time to share your feedback!
If there's anything else we can help with, please don't hesitate to contact us.
Kind regards,
The Source for Business Team
quick and knowledgable
12 January 2026
Unprompted review
Reply from Source for Business
We're so pleased the team were able to help quickly! Thanks for taking the time to share your feedback.
If there's anything else we can help with, please don't hesitate to contact us.
Kind regards,
The Source for Business Team
Heather Morris from Customer Services…
Heather Morris from Customer Services was amazing, she sorted an issue that had been ongoing for many many months in minutes!
Thanks Heather!
12 January 2026
Unprompted review
Reply from Source for Business
We’re so pleased to hear Heather was able to sort the ongoing issue in just minutes. It’s always great when things are resolved quickly and smoothly - we’ll make sure Heather sees your kind words!
Kind regards,
The Source for Business Team
Query on Consumption and Accounts
I had a query on water consumption and past bills - Daniels went over and beyond to help. He worked out figures to ensure daily consumption rates were ok and sent all relevant information needed to work out year on year accounts. He waited until the email was received and took the time to ensure I understood the content of the documents attached.
12 January 2026
Unprompted review
Reply from Source for Business
Thank you for taking the time to share your experience!
We’re really pleased Daniels was able to go above and beyond to help with your water consumption and billing queries. Taking the time to explain everything clearly and ensure you understood all the details is exactly the kind of service we aim to provide.
We’re always here if you need any further support.
Kind regards,
The Source for Business Team
Reply from Source for Business
Thanks so much for sharing your review, we really do appreciate every one!
Kind regards,
The Source for Business Team
My telephone call was answered…new customer
My telephone call was answered immediately and Kevin explained the issues I did not fully understand on my first bill from Source for Water . He was very helpful and had a confident, professional manner.
8 January 2026
Unprompted review
Reply from Source for Business
Welcome to Source for Business and thank you for taking the time to leave a review.
We’re really pleased to hear that Kevin was able to clearly explain your first bill. It’s great to know you found the support helpful and reassuring as a new customer.
If you need anything else, we’re always happy to help.
Kind regards,
The Source for Business Team
Sorted issues promptly and easily
I had a somewhat complex series of issues to sort out as a new owner of a farm.
The chap who I spoke with was very efficient, understood the issues and helped resolve them very quickly and calmly.
I was surprised how well this all went - very good service.
8 January 2026
Unprompted review
Reply from Source for Business
Thank you for sharing your experience!
We’re so pleased to hear that your issues were sorted quickly and smoothly. It’s great to know our team could make a potentially complex situation feel simple and straightforward — exactly the kind of service we aim to provide.
We really appreciate your feedback and are always here if you need any further help.
Kind regards,
The Source for Business Team
Trouble with accessing accounts via log in
I called today as I was having trouble accessing two ID Accounts for our water supply via my log in. It took some time to correct but thanks to the help and enormous patience of Daniels I was finally able to understand how to fully access both accounts without any trouble. Thank you SO much - very helpful indeed.
7 January 2026
Unprompted review
Reply from Source for Business
Thank you for taking the time to share your experience.
Sorry to hear you had trouble accessing your accounts - we know how frustrating that can be. We’re really pleased that Daniels was able to patiently work through it with you and help get everything sorted in the end.
If you need any further help, we’re always here.
Kind regards,
The Source for Business Team
Very helpful and answered all my…
Very helpful and answered all my questions.
7 January 2026
Unprompted review
Reply from Source for Business
This is great to hear, thanks so much for taking the time to share your feedback!
If there's anything else you need help with, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
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