Your customer service man knew his stuff in answer to my not straightforward query and spoke reasonably clearly in view of my mentioning I had a hearing problem. He was confident and considerate. I... See more
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Review summary
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Reviews shaping this summary
Call handler took time to listen and understand the query I was raising, investigated and resolved in a professional and friendly manner. It was a Source4B transcription error on final meter reading o... See more
Company replied
Called up source for business last night and they explained because the offices we now shut they would ring me first thing in the morning ..at their word they called me on the dot! At the promised tim... See more
Company replied
I am only leaving 5* due to Heather Morris who I had the pleasure of speaking to this morning concerning meters that had been installed incorrectly. She was so polite, helpful and you could tell she w... See more
Company replied
Company details
About Source for Business
Written by the company
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Contact info
PO Box 9136, BH11 0GF, Bournemouth, United Kingdom
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Kevin Customer Services - Very Helpful
Kevin - Customer Services - Very helpful.
Kevin was really helpful today, unpicking a few errors around readings and dates. He resolved my issue quickly and easily, which was fantastic
17 February 2026
Unprompted review
Reply from Source for Business
Thank you for sharing this!
We’re really glad Kevin was able to sort everything out quickly and make the process hassle-free. It’s great to hear your issue was resolved so smoothly.
If there's anything else we can help with please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
great service from HEATHER MORRIS in…
great service from HEATHER MORRIS in customer support team first class young lady very well trained first class service by HEATHER.
16 February 2026
Unprompted review
Reply from Source for Business
Thank you for sharing your feedback!
We’re really pleased to hear Heather provided first-class service and made the experience so positive. It’s great to know her training and approach made such a difference.
Kind regards,
The Source for Business Team
Brilliant response from everyone at Source
Brilliant response from everyone at Source (Especially Helen and Heather) who were compassionate and constructive; helping me to navigate a challenging situation for my elderly mother.
16 February 2026
Unprompted review
Reply from Source for Business
Thank you for sharing your review.
We’re so pleased Helen, Heather, and the team could help you through a tricky situation for your mother. It’s great to hear their care and support made things a bit easier.
Kind regards,
The Source for Business Team
Really good customer service
Call back worked well. Daniels Veldre was very helpful and kind on the phone.
5 February 2026
Unprompted review
Reply from Source for Business
This is great to here - thanks so much for taking the time to share your feedback!
Kind regards,
The Source for Business Team
Very friendly and helpful
Straight through on the phone to Kevin who was very friendly and helpful and got me set up with everything I needed.
6 February 2026
Unprompted review
Reply from Source for Business
Thank you for your feedback!
We’re really pleased to hear you got straight through and that everything was set up smoothly. Friendly, helpful support is exactly what we aim for - thanks for letting us know.
Kind regards,
The Source for Business Team
Daniel at Source for Business was great
Daniel at Source for Business was very helpful and informative, he was also really quick at finding issues and resolving them. I threw lots of problems at him with three different accounts and he was great.
5 February 2026
Unprompted review
Reply from Source for Business
Thanks for sharing this!
We’re really pleased your call went well and that everything was handled smoothly, even with a few different things to tackle. We appreciate you taking the time to leave a review.
Kind regards,
The Source for Business Team
The advisor was courteous and…
The advisor was courteous and professional.
Very helpful with looking into my query and answering my questions.
5 February 2026
Unprompted review
Reply from Source for Business
Thank you for sharing your feedback.
We’re pleased to hear your query was handled professionally and that you found the support helpful and clear. It’s great to know your questions were answered and everything was looked into for you.
Thanks again for taking the time to leave a review.
Kind regards,
The Source for Business Team
Quick and easy response
Heather was able to explain the situation and email me the correct form straightaway.
I didn't have to wait on the phone for long at all.
Thank you
5 February 2026
Unprompted review
Reply from Source for Business
Thank you for taking the time to share your feedback!
We’re really pleased to hear everything was sorted quickly and easily. Keeping wait times short and getting things resolved without fuss is exactly what we aim for!
Thanks again,
The Source for Business Team
Olivia in Customer Services was very…
Olivia in Customer Services was very helpful and informative, a great service from her
4 February 2026
Unprompted review
Reply from Source for Business
Thanks so much for sharing your feedback!
We’re really pleased to hear Olivia was so helpful and informative. It’s great to know you had such a positive experience with our team.
Kind regards,
The Source for Business Team
For a big company I was surprised that…
For a big company I was surprised that the two people I spoke to Kelly & Heather were so personal and supportive. I was unsure about payments and other issues that had arisen whilst abroad but they managed to make all my problems go away .
3 February 2026
Unprompted review
Reply from Source for Business
We’re so glad to hear Kelly and Heather were able to make everything straightforward and supportive.
It’s great to know your questions about payments and other issues were resolved.
Thank you for sharing your feedback!
Kind regards,
The Source for Business Team
New contract
I called to switch the utilities into my name after taking lease if the premises. It was dealt with quickly and efficiently. Everything was explained and the person on the other end was very helpful.
3 February 2026
Unprompted review
Reply from Source for Business
Welcome to Source for Business!
We’re so pleased your new contract was set up quickly and efficiently, and that everything was clearly explained.
If there's anything else we can help with, please do get in touch.
Kind regards,
The Source for Business Team
Amrik has been extremely helpful
Amrik has been extremely helpful. She has gone out of her way to answer my numerous questions. Thank you so much for your work.
3 February 2026
Unprompted review
Reply from Source for Business
Thank you for sharing this!
We’re so pleased to hear that Amrik was able to help and go the extra mile to answer all your questions. We really appreciate you taking the time to let us know - it means a lot!
Kind regards,
The Source for Business Team
Kevin
Spoke to Kevin this morning. Very pleasant, friendly, professional and helpful. He answered all my questions and the query on my monthly payments. It was Kevin that I spoke to last summer to arrange the monthly payments so it was really nice to speak to the same person that dealt with my account previously.
3 February 2026
Unprompted review
Reply from Source for Business
Thanks so much for sharing this!
We’re really glad Kevin was able to help again and that it was nice to speak to someone familiar with your account. Friendly, professional support - that’s exactly what we aim for.
Kind regards,
The Source for Business Team
Helpful member of staff
The member of staff that has been helping me regarding a water leak, Kelly has been really helpful.
2 February 2026
Unprompted review
Reply from Source for Business
This is great to hear, thanks so much for taking the time to share your feedback - we hope everything has been sorted with your leak.
Kind regards,
The Source for Business Team
Solved my issue with patience and…
Solved my issue with patience and efficiency
29 January 2026
Unprompted review
Reply from Source for Business
This is great to hear - thanks so much for sharing your feedback!
Kind regards,
The Source for Business Team
Always fabulous customer service
Always fabulous customer service, they are friendly and efficient.
29 January 2026
Unprompted review
Reply from Source for Business
Thank you for your lovely feedback!
We’re really pleased to hear you consistently receive friendly and efficient service - that’s exactly what we aim for. We appreciate you taking the time to let us know.
Kind regards,
The Source for Business Team
Amazing service from Heather today
Amazing service from Heather today. She had a 'can do' answer to all my requests, so I couldn't be happier with the overall care, attention and manner of the service she provided
27 January 2026
Unprompted review
Reply from Source for Business
Thanks so much for sharing this!
We’re thrilled to hear Heather could help with a “can do” approach and make the whole experience so positive. It’s always great when our team’s care and attention really make a difference.
We’ll make sure she sees your kind words - they’ll make her day!
Kind regards,
The Source for Business Team
Very friendly and professional
Very friendly and professional, excellent service thank you resolved the issue and ensured that Had all the information required. Impressive.Thank you Sam.
26 January 2026
Unprompted review
Reply from Source for Business
Thank you for sharing your feedback!
We’re really glad Sam could resolve your issue and make sure you had everything you needed. It’s always great to hear when our team makes things simple and straightforward for our customers.
Kind regards,
The Source for Business Team
Feedback for Heather Morris - Customer Service Team
I would like to share very positive feedback regarding my recent phone conversation with Heather Morris. She was extremely helpful, friendly, and professional throughout the call. Heather explained everything clearly and made the conversation very comfortable.
She supported me with my company account and also assisted with my request for my manager to upload the monthly meter readings. Her approach was fast, efficient, and genuinely customer‑focused.
I truly appreciate her assistance and excellent service. Thank you Maggie :)
23 January 2026
Unprompted review
Reply from Source for Business
Thanks so much for sharing this, Maggie!
We completely agree - Heather is one of our best. 😊 We’re so pleased she was able to make the call easy, clear, and helpful, and that she could support you with your account and the meter readings.
We’ll make sure she sees your kind words - they’ll make her day!
Kind regards,
The Source for Business Team
Excellent customer service
Very helpful customer service - I had two accounts I needed to close, and they assisted me with both in an efficient way. Very happy with my experience.
23 January 2026
Unprompted review
Reply from Source for Business
Thank you for taking the time to leave this review.
We’re really pleased to hear that closing both accounts was handled efficiently and that you were happy with the support you received. Making things straightforward is always our aim, so it’s great to know this was your experience.
Thanks again for sharing your feedback.
Kind regards,
The Source for Business Team
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