Soufeel Reviews 

The customer service was excellent, they helped me to change the colour of the frame and background as I ordered wrong. Thank you so much!

Kept on delaying the time to ship the product, meaning it came almost 2 weeks later than it should’ve. Quality was really poor, and wouldn’t give a full refund due to “restocking fees”. Awful

Great products, fast shipping, and amazing customer service.

They responded to all of my messages in a timely manner. I had some issues, and they were very helpful in resolving them.

Great service, great product!
Unsure, my first order from you.
But your customer relation service made the perfect gift to be even better…

Do not buy anything from these people.

You cannot get a response for love nor money.

Order never reach shipping stage and you cannot cancel as you get charged.

Scammers buy at ypur peril you will loose your money.

Apparently it lost but I have to contact carriers to find the package. What can I say? People save your money and time and avoid this company at all costs. Avoid Avoid Avoid Avoid Avoid Avoid

AFTER WAITING QUITE A WHILE - MY ‘MUSEUM OF US’ ARRIVED. I WROTE AN EMAIL OF COMPLAINT (below) WITH NO RESPONSE TO DATE:

Where to start!

After waiting a significant period of time for my product, I was looking forward to receiving it however it falls way below standard for the following reasons:

1. There was a protective film over both sides of the Perspex cover. That in itself is fine however the perspex was fixed into the frame and couldn’t be removed. I had to peel off the film but the edges couldn’t be removed fully so the edges had the film or bits of it left. When I plugged in the lighting, this highlighted the ‘messy’ edges of remaining film even further, so that is unacceptable.

2. The chandelier that I purchased is way too long for the picture. To attach it, it hung over two of the photographs, so not effective at all.

3. I ordered a bench to place with the figures, which I received however, the bench was far too big! The figures were tiny in comparison. The bench was nowhere near the same scale/size as the figures, so is useless.

4. Finally the glue stick is no good. Once the figures dried the figures just fell down and ‘unstuck’.

The quality of this item is nowhere near worth what I paid for it!

BE WARY OF THIS COMPANY!!

Yall were very helpful with my exchange. Love it thank you so much 😊 💕✨️

Their products are unique and special, thats the reason i ordered them as a valentine’s day present. I ordered two customised keychains for about £76.
When it arrived, there was a crack in one of the figure.
After contacted with their custom services, they offered £4 as a compensation. Without any return or refund services, even though it stated “return and exchange within 90days” in their web,
This is completely speechless.
So beware and good luck

I ordered something for Valentine’s Day which the company claim was delivered on 2 Feb. There is no meaningful way to contact customer service (the email bounced back saying it’s not monitored). They send you very detailed and complicated instructions for trying to resolve it through their website. When I eventually managed to navigate the website it merely says to contact the local delivery company. This is a breach of UK law where the contract of the customer is with the seller, not the delivery company. Will be requesting a refund from my bank as this is clearly a scam.

I placed my valentines order (when I say valentines I mean actual valentine gifts specifically advertised for Valentine’s Day) on 1st February and on the website it states 5-9 days delivery which was PLENTY of time to receive it before Valentine’s Day. It’s currently 19th February and I still don’t have my order. The only reason I ordered was so I could gift my partner ON VALENTINES DAY! Valentines day is now gone and it is no longer going to feel special! I reached out to customer services, they did not reach out to me and I was told there was a fault with one of my items and so they needed extra time but no one’s messaged me to let me know this UNTIL I messaged to see why I hadn’t received my order. I was told I’d have to wait another 5-9 days for my order which of course I’m not happy about. I asked why they hadn’t even offered me a good will for their mistake and so then they offered me £3.99 when I spent over £60 for this valentines gift that I did not receive. I still
Haven’t received my order, it’s now 7 days out of the 9 and quite frankly I don’t want the gifts anymore but of course they don’t care. I did not except the ridiculous 3.99 as it’s compete piss take. I will NEVER order from here again and I would advise the same to anyone reading this.

Order was placed on the 9th and still on the 19th I have no product. I even paid for the premium delivery and left a tip to be delivered in time for Valentine’s Day. Absolute joke.

My personalised action figure and key ring came and they hadn’t used the photo I uploaded. It came as a Chinese girl instead.
Biggest load of rubbish I’ve ever seen.

I had an issue with my product. Cherry was very helpful and resolved the matter immediately. Thanks Cherry!!

Customer service is absolute trash, website offers a delivery service at a premium and then simply doesn’t honour the date. I’ve made a number of complaints and it’s fallen on deaf ears. I will stick with some flowers next Valentine’s Day. Do not buy from this company!

Cherry was helpful, and told me the details about my package.

Because they haven't sent me anything for my order i place on the 9th and i want to know what is going on

Ordered a Valentines gift in plenty of time for delivery, but paid for the faster delivery to make sure it arrived, now the package is stuck with Yodel, no updates in 3 days, can guarantee no chance of it ever arriving with that courier, don’t waste your money with this company.