Absolutely love my Music box! The product itself is lovely, and when my original order arrived with some of the photos missing, customer service responded quickly and efficiently by making me a replac... See more
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Review summary
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Hello, I placed an order with you guys about a week or so ago, for some reason I have not received any email to say the order had been accepted but payment has been taken so I have no order number... See more
Company replied
The important thing to say about this company is that their products are unique and well made. I have 2 products so far and they are gorgeous. The personalised fridge magnet and the gallery of us ar... See more
Company replied
Item arrived after maybe 2 weeks. I ordered the Customized Music Fridge Magnet with Personalised Photo and song. The sound quality is pretty poor and the picture is extremely pixelated. So the site is... See more
Company replied
3.5
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Far from impressed
Far from impressed. The website made the items look fantastic and professional it after two weeks of waiting, why I had was far from what I was expecting. Packaging was inadequate and not packed securely although it was covered. Cheap damaged frame. Chop out of wood. Quality of actual photo / not how it was sold. Asked for return label to return and was offered a part refund of £5 then £10. Iv refused. I paid £25. Won’t be recommending to anyone. Go elsewhere and pay a little more and get good quality products.
30 March 2026
Unprompted review
Reply from Soufeel
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize that the product and packaging did not meet your expectations. Please be assured that our customer service team will follow up with you directly to address the issue and work on a proper resolution. Your feedback is very important to us, and we’ll also review it with our team to improve our products and service in the future.
had a box with picture flip
had a box with picture flip. half fell out, some where too big so didn't fit. customer service is shocking. DO NOT BUY FROM THIS COMPANY THEY ARE THIEVES!!
18 March 2026
Unprompted review
Reply from Soufeel
We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand your frustration, and this is definitely not the experience we want for our customers. Please rest assured that we will handle this issue properly for you.
Soufeel sucks
Soufeel sucks! Period. It’s a scam. The product came in months later, and I’m surprised I even received a product. Also nothing like the image I ordered. Looks like it’s from the dollar store. Came from somewhere in china. Do not buy . Skip this company and used a trusted source to buy personalized gifts
24 December 2025
Unprompted review
Reply from Soufeel
I completely understand how frustrating and disappointing this must feel, especially after waiting so long and not receiving what you expected. This is definitely not the experience we want for our customers, and we truly apologize for the inconvenience caused. We’d really like the chance to make this right for you. Could you please reach out to our support team at cs@soufeel.co.uk with your order details and photos of the item you received? Our team will look into this for you as a priority and work on a proper solution.
Personal and unusual gifts on offer
Personal and unusual gifts on offer. Speedy and friendly company to deal with. I would recommend Soufeel to anybody.
27 March 2026
Unprompted review
Great customer service
Unfortunately my order arrived damaged. Amy was lovely and responded promptly, providing me with a replacement item free of charge.
Otherwise I love my products!
25 March 2026
Unprompted review
Arrived damaged
Arrived damaged
December. Emailed three times for replacement and no response.
12 December 2025
Unprompted review
Reply from Soufeel
We’re very sorry to hear that your item arrived damaged, and we sincerely apologize for the inconvenience caused. We have already replied to your emails—could you please check your inbox (and spam/junk folder) and respond to us there? Also, could you kindly provide some photos of the damaged item? Once we receive them, we will continue to assist you and resolve this for you as soon as possible.
Poor sound and picture quality
Item arrived after maybe 2 weeks. I ordered the Customized Music Fridge Magnet with Personalised Photo and song. The sound quality is pretty poor and the picture is extremely pixelated. So the site is real etc but the quality isn’t very good at all.
4 February 2026
Unprompted review
Reply from Soufeel
We’re really sorry to hear that you’re not satisfied with the quality of the item Could you please contact our customer service team at cs@soufeel.co.uk with your order number or the email used for the purchase? We’ll look into this for you and do our best to find a solution. Thank you for bringing this to our attention.
The delay, and then the joy.
This was the first time I bought products from you. Initially, I wasn't in a hurry because the product took a long time to arrive (almost 2 months), and it was difficult to understand why, perhaps because I live in Africa (Angola). Next time, I will order using a shipping company (Fedex, DHL).
But after several contacts with you, and after you always showed willingness to help, I finally managed to locate and receive the product, and it was excellent. The product was very well packaged and quite good, the quality was excellent, I recommend it.
20 March 2026
Unprompted review
Soufeel has a .co.uk website but is…
Soufeel has a .co.uk website but is Chinese and goods take about a month to get to the UK. I personally feel this is unacceptable and ordering for an occasion will leave you short, guaranteed. Comms are also very slow. Be warned.
20 March 2026
Unprompted review
Reply from Soufeel
We’re truly sorry for the inconvenience and for any frustration caused by the delivery time and communication. If you have any concerns or need assistance, could you please contact our customer service team at cs@soufeel.co.uk? We’ll do our best to help and improve your experience.
Have bought string art kit half of…
Have bought string art kit half of stuff missing including instructions. Downloaded ap but cannot open same .Have tried to open on three different machines .
19 March 2026
Unprompted review
Reply from Soufeel
We’re really sorry for the inconvenience caused. We have already sent you an email regarding this issue — please kindly check your inbox (and spam/junk folder just in case). We will handle this for you as soon as possible and make sure it gets resolved.
JLSL269700
JLSL269700
I ordered a photo box for a friend's birthday. It arrived and all the photos had fallen out and it felt really cheaply made. It was over £40 to have it delivered. I contacted customer service and was sent a video link to fix it.. bare in mind this was a gift for a friend and I'm now being asked to send them a video on how to fix this gift. If it wasn't possible to fix they were going to refund £2.99. Poor quality, do not order
18 March 2026
Unprompted review
Reply from Soufeel
We’re really sorry to hear about your experience. Please accept our sincere apologies for the quality issue and for any frustration caused by the previous response. This is definitely not the experience we want for our customers. Our customer service team will follow up with you directly to properly resolve this issue and make things right for you. We truly appreciate your feedback, as it helps us improve both our products and service.
Helpful with technical support
17 March 2026
Unprompted review
Amy L
Amy L. Was fast, efficient,and courteous when addressing my issue. Her responses were prompt and processed my order modification and refund so quickly! Exceptional customer service! Thank you so much!
17 March 2026
Unprompted review
Amy promptly helped me with shipping me…
Amy promptly helped me with shipping me a new item as there were issues upon delivery for my first one. I appreciate the kindness and swift back and forth over email
5 March 2026
Unprompted review
I would like to say that Amy u are the Best
I would like to say that Amy made my experience with this company very smooth she helped me with every step of the way of my experience with everything. Amy you are the best
11 March 2026
Unprompted review
Great servecies
Had a problem with a product. Messaged them about my problem and they sended me a n’other one ! Nothing to complain about great services
18 February 2026
Unprompted review
Great help with Amy!
Amy was extremely helpful in resolving my issue. Great service!!
6 March 2026
Unprompted review
Amazing customer service
Amazing customer service ! Beyond attentive , fast responses and so kind !!!
My package was completely damaged upon arrival. Amy and Cherry kindly helped me and was able to re order my personalized musuem. It is adorable and i love it ! I will recommend to all! Thank you so much Amy and Cherry !
16 February 2026
Unprompted review
The customer service was excellent
The customer service was excellent, they helped me to change the colour of the frame and background as I ordered wrong. Thank you so much!
3 March 2026
Unprompted review
Terrible experience
Kept on delaying the time to ship the product, meaning it came almost 2 weeks later than it should’ve. Quality was really poor, and wouldn’t give a full refund due to “restocking fees”. Awful
27 February 2026
Unprompted review
Reply from Soufeel
We’re very sorry to hear about your experience and sincerely apologize for the delays and quality issues you encountered. We completely understand your frustration.
To help resolve this matter as quickly as possible, please contact our customer service team directly at cs@soufeel.co.uk. They will be able to assist you further and work toward a suitable solution.
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