Soto Gardens  Reviews 

1,053
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the plants arrive in wonderful condition, protected by exceptionally secure and careful packaging that prevents any damage. People also love the seamless online ordering experience, finding the website very intuitive alongside exceptionally helpful pre-delivery communication and support. Some reviewers were not happy with occasional delivery delays, long transit times, or unexpected handling issues caused by third-party couriers. Consumers additionally mentioned minor drawbacks like rigid delivery schedules that do not accommodate working hours well. A few buyers also noted minor suggestions regarding packaging materials or initial confusion with plant naming guides.

What people talk about most

Product

Customers report overall satisfaction and delight with the product quality, noting that items arrive healthy... See more

Quality

Reviewers mention positive feedback about quality, noting that the plants arrive healthy, robust, and... See more

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and on time.... See more

Order

Users describe positive interactions with order, highlighting the simple website experience and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a first-class and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a keen gardener but have only just come across this company. Ordered 3 x Agapanthus - impressed with their speedy and personal customer service and also with the plants when they arrived - exactl... See more

Rated 5 out of 5 stars

Bought 8 metres of narrow planting and am a very happy customer Got some great help before delivery within alternative planting options All arrived very well packaged and in top condition Would... See more

Rated 5 out of 5 stars

After having our bamboo removed, we needed to replant the area and decided to go with Soto Gardens. Their Soto Green – Shade – Narrow was absolutely perfect for the slim border we needed to fill.... See more

Rated 5 out of 5 stars

Good quality plants , bought Peony Shirley temple, white Foxgloves and Genum Mai Tai. Information easily available with the plant about caring instructions. Easy to order, transported in pots an... See more


Company details

  1. Garden Center
  2. Flower Delivery
  3. Flower Designer
  4. Flower Market
  5. Garden
  6. Wholesale Plant Nursery

Written by the company

An edit of stylish garden looks delivered to your door, tailored to your garden conditions.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,053)

277 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding!

I had to adjust two orders and re-arrange delivery. Nothing was too much trouble for Soto. Friendly, helpful and efficient.

18 March 2026
Rated 5 out of 5 stars

Japanese forest grass

I was impressed with the help and advice given by Emma Vince. The timing of delivery was good. Packaging and care in transit was obvious. Fine specimens but expecting plants to be grown larger in 2l pots.

16 March 2026
Rated 5 out of 5 stars

Great service and plants

I have used this company for several years. The quality of plants and helpfulness of staff when i have a query is exceptional. I would definitely recommend them.

16 March 2026
Rated 5 out of 5 stars

Excellent company

Excellent company. I was very impressed with the website, advice and fantastic customer service.

The care provided was wonderful.

16 March 2026
Rated 5 out of 5 stars

Passionate gardeners, excellent products and care!

Ordering plants online is really hit and miss, and I have been burned. SOTO have been the best find in the past couple of years for me. I ordered a bunch of jasmine plants over the winter, and SOTO were thoughtful in communicating that these will be dispatched once the risk of frost has passed, and the plants will have the best chance of growing. Delivery was then notified and timely, and the plants themselves were beautiful. I will be shopping with them again!

12 March 2026
Rated 5 out of 5 stars

Excellent quality plants.

The web site is easy to use and select plants from a wide selection. The plants arrived very well packaged and were excellent quality.
Highly recommend.

11 March 2026
Rated 5 out of 5 stars

Soto Gardens offer good service

Soto Gardens offer good service - we had a delivery of pots but they were too small - Spoke to Jamie and he resolved the problem - very kind and understanding - My daughter’s comment - that is fantastic customer service - thank you Jamie and Soto gardens

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Went beyond expectations

Went beyond any expectations I have for an online retailer. Personally delivering my order, extremely friendly. The pots I ordered look great too.

24 February 2026
Rated 5 out of 5 stars

Excellent all round

I wanted some new shears and shopped around online. The best price for the shears I wanted were from Soto- the first order discount helped. After purchase Soto kept me informed about progress and I was able to organise a safe place for delivery. All round a first class experience and the shears- which were well packed, will be perfect

16 February 2026

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