Rays Florist Reviews 

467
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality of the flowers and fresh arrangements, noting that they consistently arrive in wonderful condition and last a remarkably long time. People also highlight the prompt delivery service and the extremely helpful, friendly staff members who always make the ordering process smooth and pleasant. Some reviewers were happy with the ability to handle special requests, short notice orders, and custom designs for important milestone events. Consumers deeply appreciate the reliable service provided for various occasions, ensuring every single floral arrangement arrives looking vibrant, beautiful, and strictly on schedule.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting gorgeous, fresh arrangements with... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally helpful,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that orders arrive promptly... See more

Staff

Clients share positive opinions on staff, noting that the team is consistently friendly, patient, and... See more

Quality

Consumers find quality to be exceptional, consistently praising the fresh, vibrant, and long-lasting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Rays Florist for a number of years for different events and the flowers have always been wonderful. Recently they provided us with a beautiful wreath and on another occasion a lovely bouqu... See more

Company replied

Rated 5 out of 5 stars

I placed the order a week early online, a little nervous because first thing using this florist in a new area for recipient. I called the day before to ensure they received my order (even tho... See more

Company replied

Rated 5 out of 5 stars

Rays florist’s are fantastic company proving awesome flowers and arrangements, I can always rely on them to provide the highest level of service. They email me in a timely manner to remind of upcomi... See more

Company replied

Rated 5 out of 5 stars

As President of my local Womens Institute, I have twice in the last few months had to organise funeral flowers for members who have passed away. Each time the member of staff on the other end of the p... See more

Company replied


Company details

  1. Florist
  2. also in
  3. Flower Delivery
  4. Flower Designer
  5. Flower Market
  6. Wholesale Florist

Written by the company

Rays Florist is a family-run florist based in Aldershot (GU11), delivering fresh flowers across Hampshire, Surrey, and the surrounding GU postcode areas. We specialise in hand-tied bouquets, funeral tributes, wedding flowers and same-day flower delivery for all occasions. Our experienced florists create beautiful seasonal designs using premium fresh blooms, with options for bespoke arrangements, corporate flowers, and local gift delivery. Whether you’re celebrating a birthday, expressing sympathy, or brightening someone’s day, Rays Florist offers quality, care, and creativity in every design. Visit us online at www.raysflorist.co.uk to order flowers for Aldershot, Farnborough, Farnham, Fleet, Camberley, Guildford and beyond. At Rays Florist, we pride ourselves on delivering beautiful, fresh flowers with exceptional service across Surrey and surrounding areas. With years of experience in floristry, our dedicated team of professional florists carefully handcraft every bouquet and arrangement to the highest standard. Whether it’s a heartfelt gift, a thoughtful funeral tribute, or flowers to celebrate a special occasion, we combine creativity, care, and attention to detail in everything we do. We offer a wide range of stunning designs, from classic and elegant arrangements to modern, vibrant displays, ensuring there’s something for every taste and occasion. Our website makes ordering quick and easy, with secure online checkout and the option to include personal touches such as gift cards, chocolates, and balloons. Rays Florist also provides reliable local delivery to most GU postcodes, so your flowers always arrive fresh and on time. We understand the importance of those special moments, which is why customer satisfaction is at the heart of our business. Our commitment is simple: to bring joy through flowers. Whether you’re treating a loved one or yourself, you can trust Rays Florist to deliver quality, beauty, and service you can rely on every time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

467 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(467)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to order

Easy to order, and on delivery I received a confirmation email.

9 October 2026
Rays Florist logo

Reply from Rays Florist

Thanks so much for your review Michael and we hope we can be of service again in the future.

Rated 5 out of 5 stars

Prompt service

Prompt service. Lovley flowers polite service

9 October 2026
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Reply from Rays Florist

Thanks so much for your review Bill and thank you for your continued custom and support.

Rated 5 out of 5 stars

Easy to order online. Professional & friendly. Must order from this florist

I placed the order a week early online, a little nervous because first thing using this florist in a new area for recipient. I called the day before to ensure they received my order (even thought i received a order confirmation) and to ensure it was being delivered which they confirmed over the phone.

With length delivery instructions and the driver followed through with instruction and recipient send a picture of received.

The flower are even more gorgeous in person.

Thank you to the Ray florist team and delivery team.

If you are in this area, you must use these florist and they have amazing reviews and you can see just why.

16 October 2026
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Reply from Rays Florist

Thanks so much for your kind words and we hope you'll visit us again soon!

Rated 5 out of 5 stars

Good service

Good service, nice flowers, reasonably priced!

6 October 2026
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Reply from Rays Florist

Thanks so much for taking the time to review Rays Florist!

Rated 5 out of 5 stars

Rays have always provided top quality flowers for us.

I've used Rays Florist for a number of years for different events and the flowers have always been wonderful. Recently they provided us with a beautiful wreath and on another occasion a lovely bouquet. The recipient of the bouquet was so pleased they sent a picture which showed how beautiful they were. Also they have always delivered on time. Fully recommend them.

1 October 2026
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Reply from Rays Florist

Thank you so much for your lovely review and for trusting us over the years. It means a lot to know you've been so happy with our flowers and delivery service. We're especially pleased the bouquet brought such joy. Thank you again!

Rated 5 out of 5 stars

Rays florist’s are fantastic company…

Rays florist’s are fantastic company proving awesome flowers and arrangements, I can always rely on them to provide the highest level of service. They email me in a timely manner to remind of upcoming Birthdays etc, so that I can arrange flower deliveries from their vast range of flowers and arrangements.
I would highly recommend them

5 October 2026
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Reply from Rays Florist

Thank you for your wonderful 5-star review and recommendation! We’re delighted you rely on Rays Florist for birthday flower deliveries and beautiful arrangements, and find our reminders helpful. Your continued support means so much!

Rated 5 out of 5 stars

The flowers my daughter received prior…

The flowers my daughter received prior to this order were excellent and lasted a lot longer than those ordered from other on line florists previously - v impressed with the quality

7 October 2026
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Reply from Rays Florist

Thank you for your lovely 5-star review! We’re delighted your daughter’s flowers lasted so well and that you were impressed with their quality. Thank you for choosing Rays Florist for your flower delivery! 🌸

Rated 5 out of 5 stars

Absolutely beautiful Autumnial bouquet!

Absolutely beautiful Autumnial bouquet!
Very well presented.
I would highly recommend

7 October 2026
Rays Florist logo

Reply from Rays Florist

Thank you for your wonderful 5-star review! We’re delighted you loved your autumn bouquet and its presentation. Your recommendation means so much to all of us at Rays Florist! 🌻

Rated 5 out of 5 stars

Amazing bouquet delivered promptly by a…

Amazing bouquet delivered promptly by a smiling driver…. Great service.

5 October 2026
Rays Florist logo

Reply from Rays Florist

Thank you for your lovely 5-star review! We’re delighted you loved your bouquet and our friendly flower delivery service. From all the team at Rays Florist, thank you for choosing us! 🌸

Rated 5 out of 5 stars

Rays flowers

Helpful on the phone. Flowers were beautiful. Very good service. Will use again.

6 October 2026
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Reply from Rays Florist

Thank you for your lovely review! We’re delighted you found our team helpful and loved your flowers. We look forward to welcoming you back to Rays Florist in Ash, near Aldershot.

Rated 5 out of 5 stars

Rays Florist

I visited Rays Florist in Ash Vale to order flowers for a family funeral. The staff were professional and efficient dealing with my order, making the whole process painless. I highly recommend Rays Florist.

6 October 2026
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Reply from Rays Florist

Thank you so much for sharing your experience at Rays Florist!

Rated 5 out of 5 stars

Fabulous flowers delivered on time

Helpful and very pleasant and flowers described by recipient s fabulous and delivered on time.

2 October 2026
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Reply from Rays Florist

Thanks so much for your review and we're pleased that the recipient loved the flowers!

Rated 5 out of 5 stars

Great service, amazing flowers

All the staff are friendly and helpful. Flowers were organised and delivered as promised.
We took in a picture of an old black and white photo, hoping to get something made that resembled our nans wedding bouquet, the result was far better than expected and the attention to detail was amazing.

22 September 2026
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Reply from Rays Florist

Thanks so much! We're so glad that we could in part re-create your Nan's wedding bouquet - it was a pleasure to make.

Rated 1 out of 5 stars

Awful place

Awful place, I would avoid. We purchased flowers for a funeral, a wreath to be delivered to the crematorium.

When it arrived it was small, with wilting flowers and the name on the card was completely incorrect.

The reason for sending the flowers was completely missed.

When this was mentioned to them they refused any type of refund and took no accountability at all.

If you are sending flowers for a reason, love, compassion, condolences, thanks....this is not the florist to use, because they don't care about you or your reasons as a customer.

18 September 2026
Unprompted review
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Reply from Rays Florist

We are very sorry that the surname on the accompanying card was handwritten in error as “Grant” rather than “Gaunt”. We fully acknowledged and apologised for this human error when you contacted us.

However, we are disappointed to read the additional claims in this review regarding the size and condition of the flowers. At no point during your complaint did you mention that the wreath was small, wilting or that you were in any way dissatisfied with the quality of the floral tribute. Your complaint related solely to the incorrect surname on the card.

The wreath itself was made and delivered to the crematorium as ordered. While we did not agree that a full refund for the entire floral tribute was proportionate to an error on the accompanying card, we did take responsibility for that error and offered to send fresh flowers to the bereaved family, with the correct message and our apologies, at our expense.

We completely understand the importance of funeral flowers and the sentiment behind them, which is precisely why we apologised and offered to put the card error right. We are sorry that our proposed resolution was not acceptable to you.

Rated 5 out of 5 stars

I’ve always had a great experience with…

I’ve always had a great experience with rays florist. The flowers are always beautiful. They deliver on time. A brilliant florist.

10 September 2026
Rays Florist logo

Reply from Rays Florist

Thanks so much Sheila! It's hugely appreciated by all the team at Rays Florist.

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