My very first experience ordering from Sophie & Olivia was awesome. I ordered two items for my wife. She liked one and wanted to exchange the second. Clara assisted my request and was so helpful and... See more
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Absolute rubbish, luxury is not the word. The are essentially just another Chinese lingerie drop shipper that sells incredibly low quality lingerie at a profit. The returns policy is nigh on impossi... See more
I had an old address in my Shop app, and when I placed my lingerie order, it confirmed the order with the wrong address. It was Friday afternoon, so I wrote 2-3 messages to the company letting th... See more
The website is very good. There are numerous options to review and the pictures are very helpful. Placing the order was easy and when I became concerned about the length of time it was taking to get m... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
Breach of guidelines
Utterly disappointed
I returned an item at the beginning of February and it’s now June and I’m still waiting for my refund ! Would never buy from them again
Following your response which was quicker than all the emails I have sent, I have chased tracking and yourselves for months now so I think the onus should be on you to sort out rather than myself !
6 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Leanne
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must be to still be waiting for your refund.
Please note that refunds to the original payment method can only be processed after the returned package has been received, inspected, and approved by our warehouse. If your return has not yet been received, we recommend contacting the courier service you used for the return shipment so they can help locate the package and provide an update on its status.
If you have tracking information available, our customer service team will also be happy to review it and assist further.
Terrible and deceiving
Terrible and deceiving. Inconsistent sizes AND HIDDEN COSTS like keep bag and insurance which add $20 extra to the order!
4 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding sizing and additional charges. We'd like to clarify that optional add-ons such as the Lingerie Care Bag and Shipping Insurance are not hidden fees. These options are displayed during checkout and can be removed from the cart before completing the purchase if they are not wanted, including if they were selected by mistake.
We appreciate your comments regarding sizing as well, and we continually review customer feedback to improve our products and shopping experience.
Thank you for taking the time to share your thoughts.
DO NOT BUY FROM THIS SITE - it's a con
DO NOT BUY FROM THIS SITE - BOGUS, probably based in China and so the fit is appalling on all items. It is a con. I fell foul to this, and now have ill fitting items, and zero response from their allegedly '24 hour customer service'. Internet scam. Avoid at all costs.
2 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the fit of the items and the response time from our customer service team. Our goal is to provide timely assistance and support to every customer, and we regret that you feel let down.
We also take concerns about our business practices seriously. Sophie & Olivia Lingerie is committed to serving our customers and addressing issues through our support channels. If your inquiry is still unresolved, we encourage you to continue communicating with our team so we can review your case and work toward an appropriate resolution.
We appreciate your feedback and will use it to help improve our customer experience.
Steer clear of this so called company!!
I ordered a lingerie set which when it arrived the stitching was very poor. There was cotton hanging from various different places and some of the stitching had even come undone. I still tried it on and the fit was absolutely awful tight in some areas baggy and others, I emailed them a very strong complaint and received a credit note to which I ordered yet another lingerie set when that arrived. Everything was so much smaller than the sizes that they recommend that you buy using their size guide the stitching of the bra was done in such a way that when you did put it on it pinched in areas and gave the most awful shape. The thong that came with the bra was small bearing in mind that the bra was large who in their right mind advertises underwear like this large bra small thong absolutely ridiculous sent yet another email amongst others regarding this particular lingerie set and yet again the replies are repetitive insisting that they are not responsible for returns even though the items are a poor quality and not fit for purpose that is not customer satisfaction no amount of apologies is going to help the consumer when all they want is for you to put your hand in your pocket yet again to send it back to them pay for it to be tracked so you have a slim chance of getting a refund when an actual fact they are receiving the item back denying they ever received it because it’s a completely different Country and it’s easy to say it got lost in the post so you are out-of-pocket twice and yet they have received your money for the product and they’ve received the product back so it is 100% a scam their website looks very professional. The models modelling the lingerie would appear that the lingerie is a very high-quality and that couldn’t be further from the truth. If I could give them a zero I would but it doesn’t allow me to do that and I know that the reply I will get from the company after writing this review will be a copy and pasted one that they have sent all the other bad reviews. I would encourage anyone to read reviews before you buy anything from the social platforms. Some are genuine this one is not it is a scam steer clear.
20 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Dina,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the quality, sizing, and overall experience with your orders. Our team strives to provide products that meet our customers’ expectations, and we regret that this was not the case for you.
We also want to clarify that we do not ignore customer concerns or intend to make the return process difficult. Whenever a customer reaches out, we work to review the situation and provide available resolution options in accordance with our policies. We appreciate your comments about our size guide and product construction, as feedback like yours helps us identify areas for improvement.
We value every customer and take allegations of fraudulent activity very seriously. Sophie & Olivia Lingerie is committed to fulfilling orders and assisting customers through our support channels. If there are any outstanding concerns that have not yet been resolved, we encourage you to continue working with our customer service team so we can review your case further.
Quick delivery and exactly what I…
Quick delivery and exactly what I expected and hoped for. I love it
29 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your kind review. We're delighted to hear that your order arrived quickly and met your expectations. It’s wonderful to know that you love your purchase. ☺️
Reply from Sophie & Olivia Lingerie
Hi Samantha,
Thank you for your lovely review. We're so happy to hear that you love how your piece looks and feels. Your kind words truly mean a lot to us. ❤️
I purchased two sets from this company
I purchased two sets from this company, and when they arrived, they were nothing like the pictures advertised. The quality was extremely poor and very disappointing.
I returned the items at my own expense and followed all the required steps on my end. It has now been more than five months, and I still have not received my refund.
To make matters worse, they are now asking me to pay customs fees in China before they will return my money. I have never experienced anything like this before.
Please be careful when purchasing from this company. The quality is terrible, and even when you do the right thing as a customer, they do not do the right thing by you. In my experience, it has been a complete waste of time and money.
17 December 2025
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Nesrine,
We're truly sorry to hear about your experience and understand your frustration.
We take concerns like yours seriously and apologize that this process has not met your expectations. Regarding the customs fees, these are charges imposed by customs authorities and are not collected or controlled by us. In cases where such fees apply to returned parcels, they must be settled before the shipment can be successfully received and processed.
Once the returned package is received and the return requirements are met, we will continue with the applicable refund process.
We appreciate your feedback and regret the inconvenience you've experienced. If there are any outstanding details you'd like us to review, please continue corresponding with our support team so we can assist further. ☺️
Absolute junk
Absolute junk, do not buy. Images do not match what you get !!
26 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We're sorry to hear that your experience did not meet your expectations. We take feedback like this seriously and would appreciate the opportunity to learn more about the issue you encountered.
Please reach out to our customer support team with your order details so we can review your concerns and work toward a suitable resolution. ☺️
I was very surprised by the quality of…
I was very surprised by the quality of the product. It looks amazing on my wife; she's already super sexy, but wow! I highly recommend it to spice things up in your relationship. I'll definitely buy it again
20 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi David,
Thank you for your wonderful review. We're delighted to hear that you were pleasantly surprised by the quality and that your purchase made such a positive impression. It means a lot to know you had a great experience and would recommend us to others. ☺️
If only I could give zero I would
If only I could give zero. Pictures look amazing but the product are awful and nothing like what you order. They say they come from Europe but in truth they come from China and the fitting is appalling and the quality abysmal. When you want to return it you have to send it back to China and they want to charge you £50 customs fee. Absolutely 100% avoid this company.
1 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the fit, quality, and return process.
We would like to clarify that we do not claim our products are shipped from Europe, and return instructions are provided in accordance with our policy. We regret that the items were not suitable for you and that the process caused disappointment.
If you’re open to it, please contact our customer support team with your order details so we can review your concerns further and see how we may assist.
The product was very nice
The product was very nice, but it took a little more than two weeks to receive it
21 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Vance,
Thank you for your feedback. We're glad to hear that you were happy with the product. We also appreciate your patience regarding the delivery time and understand the wait was longer than expected. Your feedback is valuable to us as we continue working to improve our shipping experience. ☺️
I still like the brand and customer…
I still like the brand and customer service was polite, but my first order experience was a bit stressful because one item went out of stock after purchase.
21 May 2026
Reply from Sophie & Olivia Lingerie
Hi Kim,
Thank you for sharing your feedback. We’re glad to hear you still like the brand and found our customer service polite, though we’re sorry that your first order experience was stressful due to the item going out of stock after purchase. We understand how frustrating that can be.
We appreciate your patience and your honest comments. ❤️
There cheap products come from China…
There cheap products come from China which is not apparent anywhere. Returns need to go to China. I sent proof of posting and paid to return and funnily enough they say they have never received it and insist I should have paid even more for tracked returns to China! So no money back absolute waste.
4 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the return process.
Please understand that once a return is shipped, the transit and delivery are handled by the courier service. We are unable to process refunds for returns that have not yet arrived, which is why tracked shipping is strongly recommended for international returns.
We regret that this situation has caused disappointment and appreciate your feedback. If you have any updated tracking information, please contact our customer support team so we can continue reviewing your case.
Would not recommend.
Would not recommend.
Cheap products, poorly made.
Have to pay for your own returns (back to china) and if your parcel gets lost, they dont care. And unless you pay extra to cover for loss and protection on your return order, youre not covered.
Poor customer service, bad quality products. Made out like its a classy, high end website but its not, just another cheap Chinese brands, pushing out naff products
15 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the quality and return process.
Please understand that once a return parcel is shipped, the courier is responsible for the transit and delivery. This is why tracked and protected shipping options are strongly recommended for international returns. Refunds can only be processed once the returned parcel has been received.
We regret that this situation has caused disappointment and appreciate your feedback.
pretty set but honestly i expected the…
pretty set but honestly i expected the bra to hold me a bit better for the price. looked amazing tho just not as comfy as i hoped after few hours wearing it
14 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Noah,
Thank you for your honest feedback. We’re glad to hear that you loved the look of the set, though we’re sorry to hear that the comfort and support did not fully meet your expectations after extended wear.
We truly appreciate you sharing your experience with us. ☺️
Almost a scam
Basicly a scam: the cheapest Chinese made quality with enticing website and total overpricing. I did receive the products, but the quality is not comparable to even the cheapest stuff I could by from local low-range shops and that would cost 1/5 of these prices. Typical pseudo-company marketed in Facebook. Seems like this has been around with other names too (see here also: sophieolivia-boutique).
9 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the quality and value of the items received.
We would also like to clarify that we are a legitimate online business, and we take customer feedback seriously. We regret that the products were not suitable for you and appreciate you taking the time to share your thoughts.
Absolutely Useless
Package never arrived and customer service was awful. I had to work with my building manager to review the front door camera footage to prove that the package was never delivered, and it was incredibly difficult to communicate with their team (which...I think is just AI??). They have a great website, but I don't think this is actually a company. Also they have great reviews all over the website and it says they're rated 4.7 on Trust Pilot with hundreds and hundreds of reviews, but you can't click on them. The moment I looked them up here to leave a review, they show up as 2.8 stars. So. Yeah. Garbage all around, clearly.
6 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the delivery and communication process. This is certainly not the experience we want for our customers.
We would also like to clarify that we are a legitimate online business, and our customer support team works to assist all inquiries as quickly as possible. We regret that your experience did not reflect the level of service we aim to provide.
If you have not yet received a resolution, please contact our customer support team again with your order details so we can review your case further and assist you accordingly.
Substandard quality stitching
Substandard quality stitching, cut, & size all wrong. Cheap and ill fitting. Drop ship co. Do not order!
22 December 2025
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your order did not meet your expectations. We understand your disappointment regarding the fit and quality of the items received.
Our team always aims to provide products that customers will enjoy, and we regret that this was not your experience. If you’re open to it, please contact our customer support team with your order details so we can review your concerns further.
Great quality
Great quality, style, look and feel, but deluvery a little slow but still ok
28 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Shane,
Thank you for your review. We're delighted to hear that you’re happy with the quality, style, and feel of your items. We appreciate your feedback on delivery time and will continue working to improve the experience. ☺️
Disappointing and would never buy from…
Disappointing and would never buy from the again. Worst service ever, bought a set for my wife. Arrived 3 weeks later, size was completely wrong and send it back to them. No response to my email or refund and it’s been 4 weeks since I send it back. Scam from China, don’t buy!
7 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the delay and lack of updates. This is certainly not the level of service we aim to provide.
If you have already returned the item, please contact our customer support team with your order details along with the tracking information and courier used so we can locate your return and assist you further.
We take concerns like this seriously and would appreciate the opportunity to review your case.
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