Absolute rubbish, luxury is not the word. The are essentially just another Chinese lingerie drop shipper that sells incredibly low quality lingerie at a profit. The returns policy is nigh on impossi... See more
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I had an old address in my Shop app, and when I placed my lingerie order, it confirmed the order with the wrong address. It was Friday afternoon, so I wrote 2-3 messages to the company letting th... See more
The website is very good. There are numerous options to review and the pictures are very helpful. Placing the order was easy and when I became concerned about the length of time it was taking to get m... See more
Do not buy ! Not only are most of the reviews fake , they drop ship cheap items from factories in China. Confirmed items from Ali Express & Ali Baba are bought on masse and shipped direct fr... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
Breach of guidelines
Absolutely terrible company
Absolutely terrible company! Shipping took FOREVER, by the time I rec’d the item, it was way past when it was needed. I emailed them about 1.5 weeks after I ordered and item hadn’t shipped yet stating that I no longer needed item because it would not get here in time, and they assured me it would be expedited. It was not. I figured I’d just return once I rec’d it. When I went to email about returning, I was told that item was no longer in stock so I could not return for refund, but I could receive store credit but I’d have to pay a $15 shipping fee. Absolutely not…the quality and fit of the item was TERRIBLE! Not paying another dime to this company. Steer clear of them! You’re better off buying off SHEIN for a quarter of the price and eligible for returns!
3 July 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the delivery time, the quality and fit of the item, and your return experience. We sincerely apologize that your order did not arrive in time for when you needed it.
We would also like to clarify that an item being out of stock does not prevent a return for a refund if it otherwise meets the requirements of our return policy. We regret any misunderstanding or confusion that may have occurred during your communication with our team.
Your feedback is important to us, and we will share your comments with the relevant team as we continue working to improve our products, communication, and customer experience.
Ordered like 4 sets of lingeries…
Ordered like 4 sets of lingeries modeled by beautiful women online and they all arrived without a brand label or size tag.
Looked them up on this and found out they just source bulk cheap items from China for a few bucks and mislead customers with a fancy marketing scam!!
4 July 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that the items you received did not meet your expectations.
We would like to assure you that Sophie & Olivia Lingerie is a legitimate business, and we take great pride in serving our customers. We understand your disappointment, but we kindly ask that you do not label us as a scam. Our intention is always to provide quality products and support to every customer.
If you have any concerns regarding your order, our customer support team is here to assist you and work toward an appropriate resolution. We value your feedback and will share your comments with the relevant team as we continue to improve our products and customer experience.
Hole in Bodysuit, no bra cup sizing, cheap material.
I'd like to leave a review on my order I purchased: #70114.
Although they are a size small, there is no sizing for the bra cups - so therefore they do not fit well.
I also have a tear in the bodysuit, Lila Embroidered Bodysuit.
Also, I had another email stating I had received a mystery gift - that did not come with my order.
The fabric feels cheap and the sizing is not correct.
3 July 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must be.
Please note that import duties, taxes, or customs charges are determined by the destination country's customs authorities and are outside of our control. We understand your concerns regarding these charges.
Regarding your refund, refunds to the original payment method are processed only after the returned package has been received, inspected, and approved by our warehouse. If your return has already been delivered, our team will process it as soon as the inspection is complete.
COMPLETE SCAM...AVOID AT ALL COSTS
17 October 2025
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Ben,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has led you to feel this way.
We take comments like yours seriously and are committed to assisting our customers with any concerns they may have. If there are any unresolved issues with your order, we encourage you to continue communicating with our customer service team so we can review your case and work toward an appropriate resolution.
Don’t do it
Don’t do it… a model in large is x-small and from you order to you have it… almost 3 weeks… the picture on the web page is good - that’s the only good thing to say
26 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Christian,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We regret that the sizing and delivery time were disappointing for you. We understand how frustrating this can be and appreciate you bringing it to our attention. Your comments regarding the fit and overall experience will be shared with the appropriate team as we continue to improve our products and services.
Thank you again for your feedback.
I felt incredible
I felt incredible as soon as I put the set on, it looked & felt amazing
26 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Tracy,
Thank you for your wonderful review. We're so happy to hear that you felt incredible wearing your set and that you loved both the look and feel of it. Knowing our pieces helped you feel amazing is the best compliment we could receive. ❤️
Don't be fooled by what you see online
Don't be fooled by what you see online. 40 quid for a night dress and honestly it is absolutely terrible quality and poor cheap packaging. I should have read the reviews before purchasing. The worst item of clothing ever bought
25 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that the item did not meet your expectations in terms of quality and packaging.
We understand your disappointment and regret that your experience was not a positive one. Customer feedback is important to us, and we take comments like yours seriously as we continue to improve our products and overall customer experience.
We appreciate you sharing your thoughts and will ensure your feedback is passed along to the appropriate team for review.☺️
I returned the item to China and I have…
I returned the item to China and I have been sent an invoice for customs. I have challenged this as , why would I pay import charges on and item being returned to country of manufacture and origin.
I have still not received a refund after 3 months. Do not buy from this company.
15 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration.
Regarding the customs invoice, if the shipment was correctly declared as a returned item, we recommend contacting the courier handling the return shipment, as customs charges and import procedures are determined by the carrier and the destination country's customs authorities.
Regarding your refund, refunds to the original payment method are processed only after the returned package has been received, inspected, and approved by our warehouse. If you have tracking information showing that your return has been delivered, please share it with our customer service team so we can review your case further.
I was very disappointed with my order…
I was very disappointed with my order from Sophie & Olivia. None of the items fit correctly or looked as expected. The bra was badly shaped, the sizing was inaccurate, and some of the stitching appeared to be sewn incorrectly. Overall, the quality was poor. The only item that fit reasonably well was the thong.
Fortunately, I did not spend too much on this order, but I would rather spend my money on quality products. Based on my experience, I would not purchase from this brand again.
23 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Rafaela,
Thank you for taking the time to share your feedback. We're sorry to hear that your order did not meet your expectations.
We regret that you experienced issues with the fit, sizing, and overall quality of the items. Customer feedback is very important to us, and we take concerns like yours seriously as we continue to improve our products.
We appreciate you sharing your experience and will ensure your comments are passed along to the appropriate team for review.
Very poor quality and dishonest, disreputable company
I would never order anything from this company again. The items I received were very poor quality. The stitching around the hem-line and all edges of the nightie were poorly done and look very cheap. As per their website I asked for a returns label or address to return the goods to and haven't heard back from them. They wanted to offer me a 5% discount or store credit. However, I said I'd rather pay for the return post and get a full refund. I haven't heard from them in the last 4 days even though I started communication with them directly after receiving my package which is now 20 days ago. They are simply delaying until the 30 day return window is closed. Very dishonest, disreputable company.
2 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Narelle,
Thank you for sharing your feedback. We're sorry to hear that you were disappointed with the quality of the item you received and with your return experience.
We understand your frustration regarding the delay in communication. Please be assured that submitting a return request within the return eligibility period preserves your request, even if discussions with our support team continue beyond that timeframe.
We also understand that you preferred to proceed with a return for a refund rather than accept alternative resolutions. Our team aims to respond to all inquiries as quickly as possible, and we apologize if our response time did not meet your expectations.
We appreciate you bringing these concerns to our attention and will share your feedback with the relevant team for review. ☺️
Hot sizzling
Nice fabric. Soft. True to size.. hot sizzling. Long wait but worth it. Nice quality. Easy to order.
12 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Eliot,
Thank you for your wonderful review. We're delighted to hear that you loved the fabric, quality, and fit of your items. It's also great to know that you found the ordering process easy and that the products were worth the wait. ☺️
Not possible to contact anyone to return
I got the order but the size is wrong for me. Some of the pieces are very nice, others is not my kind of material. I wanted to return the items that don't fit me, emailed the customer service email address to ask how to return the items and a week later I haven't received a response yet. Negative review not because the size didn't match but for not being able to contact them and I have to keep the items unless I escalate the issue in a formal way.
15 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Anabel,
Thank you for sharing your feedback. We're sorry to hear that some of the items did not meet your expectations in terms of sizing and material.
We also apologize for the delay in receiving a response from our customer service team. We understand how frustrating it can be when you're trying to obtain return instructions and do not receive a timely reply.
Your feedback regarding both the sizing and communication experience is appreciated, and we will share it with the relevant team for review. We remain committed to assisting customers with their concerns and improving our overall service. ☺️
Customer Service Was Great
There was an error in the size of one of the pieces sent. They were quick to respond to the issue and sent out the right size within a couple of days. Great service.
17 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Brad,
Thank you for your kind review. We sincerely appreciate your understanding regarding the sizing issue and are pleased to hear that our team was able to resolve it quickly for you.
Providing prompt and helpful support is very important to us, and we're delighted that you had a positive experience with our customer service team. ☺️
Pure bliss my wife loved the the…
Pure bliss my wife loved the the material and the look
18 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi John,
Thank you for your wonderful review. We're delighted to hear that your wife loved both the look and the feel of the material. Knowing that you had such a positive experience means a lot to us. ☺️
Perfect fit delivery 10days but quality…
Perfect fit delivery 10days but quality 👍
6 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
Thank you for your review. We're delighted to hear that the fit was perfect and that you were pleased with the quality of your purchase. We also appreciate your patience with the delivery time and are grateful for your support. ☺️
The outfit is beautiful
The outfit is beautiful. I wasn't sure it would make me look beautiful. The model is a tough act to follow. But it did.
26 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Barbara,
Thank you for your heartfelt review. We're so happy to hear that you felt beautiful in your outfit. Our goal is to create pieces that help every customer feel confident and comfortable, and it means so much to know we achieved that for you. ☺️
I loved it
Hello
Every piece I received was beautiful and fit well. I’m very happy
Thx
Looking forward to buying new models
Maggie
13 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Maggie,
Thank you so much for your lovely review. We're thrilled to hear that every piece fit well and that you're happy with your purchase. Your kind words mean a great deal to us. ❤️
The sizing is completely incorrect
The sizing is completely incorrect. My husband purchased many items in sizes M and L, and they were exactly the same size, even though they were labelled as medium and large. Trying to return any item is virtually impossible, as you have to pay an extortionate fee. They do offer a credit note for future purchases, but fail to add it to your account, claiming they emailed it to you via a code that never reaches your inbox. The customer service is abysmal, and emails take far too long to get a response, delaying any possibility of a return or credit note. After 5 months, I am still unable to get the credit note I was promised applied to my account. I am left with £100 of underwear that I am unable to wear. Please do not purchase from this company. If you are purchasing for your partner, please buy locally. The sizing is completely incorrect - save yourself a lot of hassle. This company should be thoroughly investigated. Taking people's hard-earned money and providing items that are not fit for their intended purpose. Shame on you.
26/06/26
Thank you for your blanket response to my review.
But I have spent an unacceptable amount of time trying to resolve this issue.
The order was placed on 12/12/25, and items were delivered on 12/01/26.
I requested a return on 19/01/26, but was then advised I would be charged an additional fee per item returned.
26/01/26 Customer services advised that different styles fit differently. I had purchased the same items twice, and even though they were the same size on the tag, they were completely different in sizing. I was offered store credit, which I accepted, as a return would incur extra charges per item and shipping costs. 02/02/26 Customer Services emailed a link to return the items, even though I had requested store credit. 16/02/26 Customer Services agreed to store credit and advised a unique code would be emailed separately, but it was only valid for 30 days, and again requested which Items I would like to be credited for. 22/02/26 Emailed customer services asking for the unique code, as I had not received it.
05/03/26 Emailed customer services asking for the unique code, as it has not been received.
11/03/26 Customer Services emailed, stating they had sent the code and that I needed to check my junk mail.
12/03/26 I replied to Customer Services, stating that junk mail had been checked, and that no such code had been received.
15/03/26 Emailed Customer Services to request the unique code, as it has still not been received.
20/03/26 Emailed Customer Services to request the unique code, as it has still not been received.
23/03/26 Customer Services advised that I would receive credit and that my unique code would be emailed.
27/03/26 Customer Service emailed once again advising I must check my junk mail, to which I replied that the code has not been received and that the email has not gone into my junk mail.
13/04/26 Emailed Customer Services to chase the elusive unique store credit code; I received no reply and have had no correspondence from you since.
Your customer service is appalling, taking people's money and selling ill-fitted items. Do not request that I contact customer services when I have done this repeatedly. Try answering your emails and make the effort to get back to them. I know this matter will not be resolved, you avoid doing the honourable thing and giving people their money back. If anyone is thinking of ordering anything from you, I would think twice. The reviews speak for themselves!!!
16/08/26 Update: I received the following email from Sophie & Olivia Team on the 23/07/26.
Thank you for your patience, and once again, we sincerely apologize for the confusion you've experienced throughout this process.
We've now arranged your store credit for the eligible items from your orders, and you'll receive a separate email shortly containing your gift card code and instructions on how to redeem it at checkout.
As previously confirmed, there is no need to return the items—you are welcome to keep them or pass them along.
We truly appreciate your understanding and are sorry that your experience didn't meet the standard we strive to provide. We hope the store credit gives you the opportunity to find something you'll enjoy from our collection.
If you have any questions or need any assistance, please don't hesitate to get in touch.
Kind regards,
Regina
Sophie & Olivia Lingerie Team
Unfortunately, I still haven't received the email with the gift card number. Please do not waste your time purchasing from this company. I haven't followed up on this email, and I don't intend to. It's been eight months. Just hoping to save anyone else the hassle of receiving inadequate, badly sized items and unfulfilled promises.
2 January 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi John,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been disappointing and understand your frustration.
We regret that the sizing did not meet your expectations and that you encountered difficulties with your return and store credit. Our team aims to process all approved store credits and customer inquiries as promptly as possible, and we apologize if this was not your experience.
If you were issued a store credit that you have not been able to locate, we encourage you to reach out to our customer service team again so we can verify the details and resend it if necessary. We also take your comments regarding sizing consistency and response times seriously and will share them with the appropriate teams for review.
We appreciate your feedback and remain committed to assisting customers with any outstanding concerns.
Utterly disappointed
I returned an item at the beginning of February and it’s now June and I’m still waiting for my refund ! Would never buy from them again
Following your response which was quicker than all the emails I have sent, I have chased tracking and yourselves for months now so I think the onus should be on you to sort out rather than myself !
6 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Leanne
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must be to still be waiting for your refund.
Please note that refunds to the original payment method can only be processed after the returned package has been received, inspected, and approved by our warehouse. If your return has not yet been received, we recommend contacting the courier service you used for the return shipment so they can help locate the package and provide an update on its status.
If you have tracking information available, our customer service team will also be happy to review it and assist further.
Terrible and deceiving
Terrible and deceiving. Inconsistent sizes AND HIDDEN COSTS like keep bag and insurance which add $20 extra to the order!
4 June 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding sizing and additional charges. We'd like to clarify that optional add-ons such as the Lingerie Care Bag and Shipping Insurance are not hidden fees. These options are displayed during checkout and can be removed from the cart before completing the purchase if they are not wanted, including if they were selected by mistake.
We appreciate your comments regarding sizing as well, and we continually review customer feedback to improve our products and shopping experience.
Thank you for taking the time to share your thoughts.
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