I had an old address in my Shop app, and when I placed my lingerie order, it confirmed the order with the wrong address. It was Friday afternoon, so I wrote 2-3 messages to the company letting th... See more
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Absolute rubbish, luxury is not the word. The are essentially just another Chinese lingerie drop shipper that sells incredibly low quality lingerie at a profit. The returns policy is nigh on impossi... See more
I gave The wrong address when ordering and they were able to get back to me quickly and make the connection. Can’t wait for my order (a gift for my wife…) as I know she will feel special wearing it an... See more
Our order was delivered as promised. It didnt take any longer than expected. The 1 peice was as described, very soft and looked amazing but we had ordered the wrong size. I have since been in touch wi... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
Breach of guidelines
Great sales and beautiful garments.
Great sales and beautiful garments.
16 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Tina,
Thank you for your kind review. We’re delighted to hear that you’re happy with our products and sales experience. ☺️
Awful material, cheap looking dress
The dress arrived, communication was great! However I was extremely disappointed to receive such a cheap dress, fabric is very stiff, awful looking I wouldn’t never have paid more than $25 for it, it cost me $210.00 very bad!
11 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that the item did not meet your expectations. We understand your disappointment and regret that this was your experience.
Our team is always here to assist with any concerns. If you’re open to it, please reach out to our customer support team with your order details so we can review your case and see how we may help.
Three out of the 4 items ordered fit…
Three out of the 4 items ordered fit nicely and were a quality material. Will definitely order from here again!
15 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Jason,
Thank you for your review. We’re glad to hear that most of your items fit well and that you’re happy with the quality. We truly appreciate your support and look forward to having you shop with us again. ☺️
Cheap products
Cheap products. Broke the first use. No refund or replacement. DON'T BUY!
22 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience. This is certainly not the quality or service we aim to provide.
If you haven’t already, please contact our customer support team with your order details so we can review your case and see how we may assist with a resolution.
Rubbish
Rubbish. The items don’t even match the pictures. What you get is a poor equivalent of an attempt to make similar to the pictures. My view- Chinese tat and poor copies.
At least try to copy the pictures omg!!! Do you really think some of us can’t notice detail???????
I have pictures to prove the difference. Diabolical. Scam artists…
1 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Philippa,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the impression we want to leave.
We would appreciate the opportunity to review the photos you mentioned and take a closer look at your concerns. Please contact our customer support team with your order details so we can assist you further.
Awful awful
Awful awful
After 4 months waiting for a refund I still don’t have it … I’ll give up!
Poor customer service when you try …. and I do mean TRY to return, it’s so difficult to return as they make you post to China , then say they have not received it …. How convenient for them.
Do not recommend at all in fact I recommend you don’t use them.
6 September 2025
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Nyree,
We’re very sorry to hear about the delay and understand how frustrating this situation must be. This is certainly not the experience we want for our customers.
Please note that refunds are processed once returned items are received. As international returns are handled by third-party couriers, there can sometimes be delays outside of our control.
If you haven’t already, please contact our customer support team with your order details, along with the tracking information and courier used, so we can review your case and assist you further.
Very nice
Very nice, beautiful and sexy. Take one size bigger than normally.
/Joanna
15 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Joanna,
Thank you for your review. We’re glad to hear that you’re happy with your items and appreciate your helpful feedback regarding sizing. ☺️
Would not use again
The website looks promising, but the quality of the fabrics is poor, sizing is terrible, and the refund process took over 4 months and was incredibly stressful. Do not use.
21 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Hannah,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standard we aim to provide.
If you’re open to it, we would appreciate the opportunity to review your case further. Please contact our customer support team with your order details so we can look into this and see how we may assist.
Beautiful lingerie which felt great and…
Beautiful lingerie which felt great and I loved how I could adjust it to fit me better as i’m quite a thin lady so always find lingerie too loose even when they state they are a small fit. With the adjustments you had it made it look and feel very sexy. Great quality as well.
17 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Rell,
Thank you for your lovely review. We’re delighted to hear that you found the lingerie comfortable, flattering, and easy to adjust for a better fit. It’s great to know you’re happy with the quality as well. ☺️
Perfect Look
Perfect Look! I'm so pleased with the sets I bought - they fit perfectly, look exactly as displayed on the website, and shipping did not take too long. The quality seems great as well.
16 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you so much for the fantastic review! We're thrilled to hear the sets fit perfectly, matched our photos spot-on, and arrived quickly. Your satisfaction means the world to us—hope you love wearing them! 😊
Elegant luxury
The piece I received was even better and more luxurious than I expected. It fits perfectly and makes me feel elegant and beautiful.
31 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your lovely review. We're delighted to hear that your item exceeded your expectations and that it makes you feel elegant and beautiful.
We truly appreciate your support. ❤️
Ignore your emails so they can steal you money
I placed an order which I immediately wanted to refund after seeing these reviews. The order did not ship yet and therefore I still could cancel my order and get a refund. After sending two emails to their support team, I was shocked to see they shipped my order despite my emails. The audacity of this team to then reply to me after I emailed them multiple times, showing that they do in-fact see your emails, they just choose to ignore you so that they can steal your money. They definitely uphold these horrible standards this review page has showcased them to have. This team should be embarrassed for the horrid business they have developed. I can only hope they have the human decency to admit to their flaws, retract the order, and refund me.
7 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration. Please note that once an order has been processed, it may be dispatched shortly after, which can overlap with incoming emails to our support team.
We want to assure you that we do not ignore customer messages, and we always aim to respond and assist as quickly as possible. We regret any inconvenience this timing may have caused.
If you’re open to it, please reach out to our customer support team with your order details so we can review your case and see how we may assist.
This lingerie is very comfortable and…
This lingerie is very comfortable and exactly how described. I received everything I ordered and shipping arrived on time as well. I would definitely recommend and I plan on ordering more in the future.
31 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your wonderful review. We're delighted to hear that your items were comfortable, as described, and that everything arrived on time.
We truly appreciate your recommendation and look forward to having you shop with us again.☺️
Reply from Sophie & Olivia Lingerie
Thank you for your review. We're so happy to hear that you had an amazing experience.
Better than expected
Was really disappointed to begin with when I realised the items were being shipped direct from the far East and it seemed the whole website, ‘about us’ etc was maybe not what it seemed. The delivery took nearly 3 weeks which caused an issue as I had bought this as a present for my partners birthday, which tye lengthy post missed!
Pleasantly surprised when she opened the package. Looks great, fits her well and seems to be well made.
If you can cope with the lengthy postage then all good
27 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for sharing your experience. We’re sorry to hear that the delivery time caused inconvenience, especially as it was for a special occasion.
That said, we’re very glad to hear that the item fit well and that you were happy with the quality once it arrived. We truly appreciate your balanced feedback and your support.
Never received item
I ordered the Magda Lingerie Set in black with a free surprise gift. I received two thongs from the Magda Lingerie Set, but never received the top. The top and bottoms were stated as included in the set. Very disappointing to not receive what I was charged and paid for.
28 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
We’re very sorry to hear that your order arrived incomplete. We completely understand how disappointing this must be.
Please reach out to our customer support team with your order number so we can review this for you and arrange a resolution as quickly as possible.
Rubbish quality
Rubbish quality.
Would not buy from this company again
26 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
We’re very sorry to hear that your order did not meet your expectations. This is not the experience we want for our customers.
If you’re open to it, please reach out to our customer support team with your order details so we can review your case and see how we may assist. ☺️
Scum, scum, scum.
As I stated in my previous review for this "company", they are scum. Firstly, I do insist they add items like washing bags automatically, so you have to be very careful to untick unwanted items in your final cart and untick delivery insurance, which was £4 (or don't, up to you). Secondly, I have finally received the so-called lingerie. Well, what can I say...:)) It is cheaply made sh... I strongly don't recommend it. Thirdly, I googled the return address they have provided. This is what Google said: "This address is widely associated with numerous online shopping scams and fraudulent "return" requests, predominantly for low-quality products sold via social media ads. Victims report receiving items that do not match descriptions, followed by high-cost return shipping requirements", "The address is used by multiple fake online stores, often posing as Western companies but operating from China", "Many users report that returning items to this address is costly and often leads to no refund, as the package may not be accepted or is held in customs", "If you have been provided this address for a return, contact your payment provider (PayPal, credit card company) immediately for a dispute or chargeback instead of returning the item." So, make your conclusions, guys.
25 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and the concerns you’ve raised. We understand your frustration and take feedback like this seriously.
We want to clarify that items are not automatically added to a customer’s cart—any additional products or options must be selected before completing the purchase.
Regarding returns, our team provides the necessary instructions and processes refunds once returned items are received. We regret that this process has caused dissatisfaction in your case.
If you’re open to it, please contact our customer support team with your order details so we can review your case further and see how we may assist.
Long delivery and poor quality
Long delivery and poor quality, returns process is unrealistic
25 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
We’re very sorry to hear that your experience did not meet your expectations. We understand your concerns regarding delivery time, product quality, and the returns process.
Our team is always here to assist and review any concerns in detail. If you’re open to it, please contact our customer support team with your order information so we can look into your case and see how we may help.
Great gift
Delivery, fast service, quality of products and fits very well
11 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Mario,
Thank you for your review. We're delighted to hear that your order arrived quickly, fits well, and that you’re happy with the quality. ❤️
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