Sonovate Reviews 268

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, approachable, and always willing to go the extra mile, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, often describing it as a partnership rather than a supplier relationship. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the platform is considered simple, smart, and seamless. Reviewers are particularly impressed with the quick response times and the smooth user experience, with support tickets often picked up and dealt with promptly. However, some people were dissatisfied with the support, mentioning long response times and difficulty reaching anyone by phone, indicating that the processes can be inefficient and bureaucratic.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency in assisting... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Response time

Reviewers mention positive feedback about response times, with many praising the speed and efficiency of... See more

User experience

Clients share positive opinions on user experience, highlighting the platform as easy to use, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sonovate has been a game-changer for us. Their platform is simple, smart, and seamless - giving us total peace of mind and freeing up valuable time to focus on growing the business instead of getting... See more

Rated 5 out of 5 stars

I have had a great experience with Sonovate. From the first call they made everything simple and clear and they have genuinely made it easier to run my company. The platform is easy to use, funding is... See more

Rated 5 out of 5 stars

I can’t recommend Florence and Atiya highly enough! From the very beginning, they were incredibly helpful, making every step smooth and stress-free. Their professionalism really stood out – they were... See more

Rated 5 out of 5 stars

Sonovate are one of our longest standing relationships in probably the most complicated area of the business. Throughout the last decade plus they have been hugely supportive and been absolutely funda... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Polite, professional and responsive!

The team are always quick to respond to my barrage of questions and queries. Everyone is polite, professional and a pleasure to partner with. A special shout-out to Emma and Sara - keep up the great work guys, you are a real asset to Sonovate!

24 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Guidance

The team at Sonovate were extremely helpful in guiding me through the placement. Simone Kang was great to deal with and I look forward to working with her and the team going forward.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Sonovate offer a brilliant funding…

Sonovate offer a brilliant funding option for growing recruitment companies (with competitive rates). The website is very easy to use alongside the efficient accounting team in vetting/ approving funding quickly.

Also special thanks to Katie Babich for assisting us with several of our recent contractors.

13 May 2021
Unprompted review
Rated 5 out of 5 stars

We love Sonovate

We love Sonovate. It gives us the financial flexibility we need to manage contractors and grow the business more efficiently. We highlight recommend Sonovate.

15 April 2021
Rated 5 out of 5 stars

Sonovate - slick and innovative

Sonovate have a slick, modern and user friendly platform which is a real win for their customers who are looking to fund invoices and stay ahead of the curve.

Their customer service is also excellent - I recently encountered a few problems with a banking institution and Sonovate were quick to react in assisting me with data to support our situation.

Highly recommended!

Many thanks from the team at JAAM Automation

10 March 2021
Rated 5 out of 5 stars

Katie & the Sonovate Team

Katie & the Sonovate Team have been exceptional in adjusting to our requirements, individual assistance and as an overall partner throughout our time with them. They are a valuable asset to have on our side and we look forward to a continued relationship!

4 March 2021
Unprompted review
Rated 5 out of 5 stars

Sonovate was perfect for CloudKubed

Sonovate enabled us to deliver large pieces of work and pay our Associates without having to worry about long payment terms and cashflow, which was vital to us as a start-up in the technology consulting arena. Sonovate's Capital platform is easy to use and the support we received to ensure that our funding requests were paid smoothly was great.

Oscar has been incredibly helpful and patient with us from the start. We can talk to him very honestly and he always understands what's best for us.

23 February 2021
Rated 5 out of 5 stars

As a start-up business with limited…

As a start-up business with limited resources launching in the midst of a global pandemic, ensuring that I had a reliable and efficient finance facility in place was absolutely key to the success my business.
Sonovate were able to quickly understand my business requirements and provided the peace of mind I needed to ensure I was able focus on growing my business all at the most competitive rates within the market.

9 February 2021
Unprompted review
Rated 4 out of 5 stars

The best option in the market for…

The best option in the market for financing contractors especially if this is a new venture for your recruitment company.
Like with any service there were a few bumps in the road but this was managed by a very patient and supportive account manager.
I highly recommend using Sonovate

19 January 2021
Rated 5 out of 5 stars

Really proactive and responsive

Really proactive and responsive. Nothing is too difficult or too much hassle. Simone Kang has been fantastic all the way through with support and advice. Give that lady a pay rise!
Will hopefully have some more contractors for you soon.

12 January 2021
Unprompted review
Rated 5 out of 5 stars

Recommend without hesitation!

Olivia & her team on the payroll at Sonovate have been second to none, whenever we've had a query they dealt with it immediately and promptly. With excellent advice, help, and support we would not hesitate to recommend them at all

24 November 2020
Unprompted review
Rated 5 out of 5 stars

Sonovate’s accounting team is fast

Sonovate’s accounting team is fast, efficient and provides great financial advice in a commercially driven, jargon-free way.

Super-organised and proactive, the team really understands the industry and our business which makes everything so much easier.

It gives me great confidence to know that everything happens on time and I can get answers in minutes and not days.

Trust is a major factor and through the service Sonovate provides I feel supported at all times.

Ju Choi requires a special mention as she goes above and beyond.

23 November 2020
Rated 5 out of 5 stars

Very helpful!

Simone was great to work with and very helpful throughout the process. I'd highly recommend Sonovate

2 November 2020
Sonovate logo

Reply from Sonovate

Alex, thanks for taking the time to review us. Great to hear that Simone supported you throughout the process.

Rated 5 out of 5 stars

Fantastic and efficient service

Fantastic and efficient service!

Every aspect is clearly explained and documented.

29 October 2020
Sonovate logo

Reply from Sonovate

James, thanks for taking the time to review us. Great to hear that we're communicating effectively with you and providing the info you need.

Rated 5 out of 5 stars

Excellent service

29 October 2020
Sonovate logo

Reply from Sonovate

Gareth, thanks for taking the time to review Sonovate. We're super happy to be providing you with an excellent service

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