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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and proactive approach, often highlighting their willingness to go the extra mile. The customer service is frequently described as outstanding, with many appreciating the quick response times and clear communication. People find the service reliable and valuable, noting the platform's ease of use and seamless operation, which contributes to a smooth user experience. However, some customers were not happy with the support, mentioning long response times and difficulty reaching anyone by phone. A few people also felt that the company's processes were inefficient and overly bureaucratic, leading to frustration and delays in resolving issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and efficiency. Many... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the professionalism, reliability, and... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the quick responses, with... See more

User experience

Customers had positive experiences with user experience. Many reviewers praise the platform as easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sonovate has been a game-changer for us. Their platform is simple, smart, and seamless - giving us total peace of mind and freeing up valuable time to focus on growing the business instead of getting... See more

Rated 5 out of 5 stars

I have had a great experience with Sonovate. From the first call they made everything simple and clear and they have genuinely made it easier to run my company. The platform is easy to use, funding is... See more

Rated 5 out of 5 stars

I can’t recommend Florence and Atiya highly enough! From the very beginning, they were incredibly helpful, making every step smooth and stress-free. Their professionalism really stood out – they were... See more

Rated 5 out of 5 stars

Sonovate are one of our longest standing relationships in probably the most complicated area of the business. Throughout the last decade plus they have been hugely supportive and been absolutely funda... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

267 reviews

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Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Sonovate has been instrumental in helping me scale my business and place contractors globally. The platform is seamless and reliable, and the support I’ve received has been outstanding. A special mention to Alice and Adam, who have both been incredibly helpful, responsive, and proactive throughout the process. Having Sonovate’s backing has allowed me to focus on growing my business, knowing that everything on the financing and payments side is taken care of. I’d highly recommend Sonovate to any recruiter or business looking to scale with confidence

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Reliable partner with excellent support team

We’ve had a really positive experience working with Sonovate as a funding partner to support our business at Third Republic. Their platform is simple, efficient, and has enabled us to pay contractors and suppliers promptly and without disruption. The customer support team, along with our dedicated Account Manager, have been exceptional - responsive, proactive, and consistently going above and beyond to resolve queries.
It’s a real advantage to work with a partner who not only understands the recruitment sector but also delivers the flexibility and reassurance needed for effective cashflow management.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

A fast paced funding solution with a…

A fast paced funding solution with a good system for seeing all the information on hand as you need .
Platform is easy to navigate and the staff are good in particular Adam Ellis. He has been great in helping with any issues or queries and being the support a new client needs. His exceptional customer service and understanding has been a real asset .

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Ambra & Eboni have been excellent in keeping us informed and guiding us through the Sonovate platform. The customer service has been outstanding and I can always count on them to them to resolve any queries I have in a timely manner.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond - consistently

Sonovate are one of our longest standing relationships in probably the most complicated area of the business. Throughout the last decade plus they have been hugely supportive and been absolutely fundamental to the growth of the business. I can't imagine a partner being more helpful than sonovate have been to me and the business and I will be forever grateful. As and when there have been issues, they have worked to help out solutions and provide options and support. A truly great partner to work with. Consistently go above and beyond.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Owen Oliver is always helpful and…

Owen Oliver is always helpful and responds to my requests quickly and in a timely manner, He has resolved all my queries with no hesitation and with no issues. His an asset to Sonovate

15 September 2025
Unprompted review
Rated 5 out of 5 stars

We’ve been working with Sonovate for…

We’ve been working with Sonovate for over 7 years now, and over the years they have become an extension of our business, supporting us not only with our finance factoring needs but also with our long-term growth and future vision.

A special mention has to go to three outstanding members of the Sonovate team who make such a difference for us day in and day out. Huw Marsden, our Account Manager, is absolutely fantastic. His depth of knowledge is second to none, and he consistently goes above and beyond to ensure we’re fully supported as we scale. Katie Smith, our Customer Success Lead, genuinely feels like part of our team. She knows our business inside and out, and her commitment extends not just internally but also to our clients and candidates. That level of understanding and care is rare, and it adds immense value to our partnership. And Chris Wright, our Credit Controller, is always on top of everything. He’s efficient, proactive, and has built strong relationships with our customers, which makes our lives and processes much easier!

They have become a trusted partner who understands the importance of people, relationships, and growth. After more than 7 years, we can confidently say we wouldn’t want to work with anyone else.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Working closely with Sonovate has been…

Working closely with Sonovate has been a very positive experience. Katie, Sakunika and Huw, have made all the difference with the day to day functions of funding through Sonovate. I would highly recommend their services and portals due to the straight forward and easy to use approach which in turn has helped me excel in my position.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Sonovate has been a game-changer for…

Sonovate has been a game-changer for us. Their platform is simple, smart, and seamless - giving us total peace of mind and freeing up valuable time to focus on growing the business instead of getting bogged down in finance. The support team is outstanding, always responsive and proactive, and the tech is rock solid. Stella Vicari, in particular, is a real credit to the business - knowledgeable, approachable, and always going the extra mile. It’s rare to find a partner that delivers both brilliant service and brilliant technology, but Sonovate does exactly that. Highly recommended.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Friendly Team That Makes Business Easier

I have had a great experience with Sonovate. From the first call they made everything simple and clear and they have genuinely made it easier to run my company. The platform is easy to use, funding is quick, and payroll and invoicing run smoothly which keeps cash flow steady and stress low. The support team is excellent. They respond fast, explain things in plain English, and check in to make sure everything is on track. It feels like a partnership rather than a supplier relationship. Friendly people, reliable service, and real value for a growing recruitment business. I would happily recommend Sonovate to any agency owner who wants less admin and more time to focus on clients and candidates.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

With any system migration/upgrade there is inevitably going to be teething problems; that said however, throughout the process the guys from Sonovate have been great. Our customers also love the new platform which enables daily payment runs.
Shout out to both Adam Ellis and Callum who have been class throughout the tenure of the relationship

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Adam has been fantastic

Adam has been fantastic. Always on hand to help and find solutions. The platform is great for us and the stage of our business. Overall highly recommend

11 September 2025
Unprompted review
Rated 5 out of 5 stars

But how do I pay my Contractors as a start up?

Starting a recruitment business is a daunting task and having been a contract recruiter for years, the biggest bottlneck was the funding and how would I pay the contractors?
Since working with Sonovate we have grown our runner book extensively and the system is unbeaten in the invoice financing world. If the contractors get their timesheet in and approved, they are paid in 24 hours in full.
They credit check your clients and handle credit control. Now that we are thriving, Sonovate provided us with Adam Ellis to manage our account and it has taken the partnership to a new level.

Having Sonovate in our corner has been a massive factor in our early and continued success.

We are looking forward to many years of solid business with them

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with everything so far

We have used Sonovate for nearly a year now and its been instrumental in supporting our growth and made even better by the support we've had from Adam Ellis who's been great. Always contactable and responds to any issues really quickly.

11 September 2025
Unprompted review

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