Solace Health Reviews 

639
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

My case gets more complicated every single day. The wait for proper imaging and the injuries I'm left with mean my case isn't being treated. Complicated insurance policies and delayed payments are par... See more

Company replied

Rated 1 out of 5 stars

Solace Health's phone system is horrendous. Especially for the Deaf community who uses Video Relay Service. Sometimes, as it happens once in a while, the interpreter has technical issues and disconnec... See more

Rated 5 out of 5 stars

My advocate is so caring and helpful. Thank you again for pairing me with her. Our conversations are uplifting and no matter my question, Evelyn gets right to work finding the answer and helping me to... See more

Rated 5 out of 5 stars

Michelle lowered one of my prescriptions from $85 per month to $5 per month through her research. She also helped me to get rides to and from my physical therapy appointments. She has been tremendous... See more

Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

639 reviews

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4.5

All reviews

(639)

637 reviews in the last 12 months

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Rated 5 out of 5 stars

Leigh is phenomenal

Leigh is phenomenal. Because of her dedication and commitment I thought a friend who is physically disabled, depressed and confused with her current situation. She has her own advocate and is now starting to feel better. I’m not an easy person to work with, I expect people to be accountable while doing their jobs. Leigh goes above and beyond and has reassured me she will advocate for me

3 July 2026
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Reply from Solace Health

We are so happy to hear about the positive impact our team member had on your friend's situation. It's wonderful to know that their dedication made such a difference. We appreciate you sharing your experience and look forward to continuing to support you.

Rated 5 out of 5 stars

CARING COMPANY AND STAFF…

Your company cares about it's clientele. My first advocate and I did not click. The next advocate, Jacque, and I seem like we are long lost friends. The best part of Jacque is that she really does work to help her client. I believe have been with Jacque for about a month now, she has done more for me than my other advocate ever thought about doing. Jacque has reached out to my doctors, etc, helped me find things out I can use. My first advocate had me make the phone calls.
Jacque is one awesome advocate she has a heart of gold, and a very caring personality.

3 July 2026
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Reply from Solace Health

We are so happy to hear about your positive experience and the exceptional support you've received. We truly value your feedback and are committed to ensuring our clients feel understood and well-cared for. It's wonderful to know we've made such a positive impact.

Rated 1 out of 5 stars

Lack of services and transparency

Where do I start? I’ve been writing about this company all night. First, the Better Business Bureau rating can be bought. Second, only the provider is billing your insurance company.The provider pays solace a percentage for the advertisement fee. The advocate is a sub contractor and mine did not do anything but talk to me on the phone. She never called doctors offices nor anything to do with medical. Nothing! She also buffed the amount of time she talked to me on the phone. Can’t make contact in between appointments. Billed insurance times I never even talked on the phone with her. I can go on and on. Terrible company, great idea

3 July 2026
Unprompted review
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Reply from Solace Health

Thank you for taking the time to share this in such detail, and we're truly sorry to hear about your experience, especially around billing and the lack of actual coordination you described. This is a serious concern and we want to look into it properly. We sent you a request to get more information so we can look into this and handle it properly.

Rated 5 out of 5 stars

My Advocate is wonderful

My Advocate is wonderful! So nice, personable, and a tremendous help to me!

1 July 2026
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Reply from Solace Health

We are so happy to hear that your advocate provided you with such wonderful assistance! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

The Right Way

Connecting, caring, and listening

1 July 2026
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Reply from Solace Health

We are truly delighted to hear that our efforts to connect, care, and listen resonated so positively with you. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

That this advocate are on top of our…

That this advocate are on top of our needs. It is a big help for someone to be doing searching and looking for assistance on what a person needs. I may miss some phone calls due to anxiety stress it’s going on with me but they never give up. They keep in contact and communication with you. Sandra is my advocate and she’s been very helpful and he’s doing a great job. Thank you so much for your assistance helping me. .

1 July 2026
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Reply from Solace Health

We are so glad to hear our advocates are providing such dedicated support. It is wonderful to know we are making a positive difference by consistently staying in touch and assisting with your needs. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Great job by my advocate

Great job by my advocate

24 June 2026
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Reply from Solace Health

We're so happy to hear about your positive experience with our advocate. We truly appreciate your kind words and feedback!

Rated 5 out of 5 stars

Great Advocate

Great Advocate, Jovanna, who located a MOBILE Podiatrist for me after many frustrating hours and attempts on my own! Good followup and follow-through service as well. Much needed help. THANK YOU!!

24 June 2026
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Reply from Solace Health

We are delighted to hear about your positive experience and that our advocate was able to provide such valuable assistance. It's wonderful to know that our follow-up service was helpful.

Rated 5 out of 5 stars

My main contact /advocate is very…

My main contact /advocate is very helpful. She is always looking forward for ways that she can help me out with my upcoming needs and appointments.

24 June 2026
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Reply from Solace Health

We're so pleased to hear that your advocate is providing such excellent and proactive support. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Kim is a good listener and helps me…

Kim is a good listener and helps me with research and gives me good advice.

1 July 2026
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Reply from Solace Health

We're so happy to hear that our team member is a good listener and provides helpful research and advice. We appreciate your kind words!

Rated 5 out of 5 stars

She was very nice and helpful and…

She was very nice and helpful and really worked on my case

22 June 2026
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Reply from Solace Health

We're truly happy to hear we provided such helpful and dedicated support with your case. We appreciate your kind words!

Rated 5 out of 5 stars

I am so glad I took a leap of faith and…

I am so glad I took a leap of faith and called Solace. I wish I would have done this when I became disabled a few years ago

24 June 2026
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Reply from Solace Health

We are so glad you reached out to us. We appreciate you trusting us and are here to support you.

Rated 5 out of 5 stars

I Would Have Already Given Up...

My advocate is patient in resolving insurance issues. She doesn't give up.

1 July 2026
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Reply from Solace Health

We are so glad to hear our advocate provided such dedicated support with your insurance issues. We appreciate your kind words.

Rated 5 out of 5 stars

Solace Gives Peace of mind.

My advocate is great. She cares and she s aware and she s friendly hard working. She s easy to talk to.

30 June 2026
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Reply from Solace Health

We are so pleased to hear that you have such a positive experience with your advocate. It's wonderful to know they are so supportive and dedicated.

Rated 5 out of 5 stars

Christy has done a great job in helping…

Christy has done a great job in helping and communicating for me as an advocate. Giving me information for my assistance.

29 June 2026
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Reply from Solace Health

We are so happy to hear our team provided such great assistance and communication. We appreciate your kind words!

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