Solace Health Reviews 

698
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advocates for their exceptional helpfulness, knowledge, and caring approach, effectively navigating complex situations and cutting through bureaucracy. Many people appreciate the valuable information and support provided, leading to a positive user experience where they feel heard and well-supported. However, some customers also noted issues with communication and advocate performance. Some people experienced problems with the phone system, including disconnections or inability to call back, and reported not receiving expected follow-ups. A few others felt their assigned advocate was not proactive, did not perform necessary tasks, or failed to fulfill promises.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many expressing appreciation for their helpfulness, care,... See more

Customer service

Consumers find customer service to be positive, with many expressing gratitude for the helpfulness and... See more

Service

People report positive experiences with the service, often highlighting the helpfulness of advocates in... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers praising the proactive and helpful... See more

User experience

Customers report positive experiences with user experience, with many expressing satisfaction and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My case gets more complicated every single day. The wait for proper imaging and the injuries I'm left with mean my case isn't being treated. Complicated insurance policies and delayed payments are par... See more

Company replied

Rated 5 out of 5 stars

Debra is extremely helpful and knowledgeable. I wish I would’ve found this site sooner. Without even being there she has caught dangerous problems with our mom’s care and taken steps to get them cor... See more

Company replied

Rated 5 out of 5 stars

I was assigned an advocate who didn't inspire my confidence. When I requested another, I was assigned a very knowledgeable and well-spoken nurse who has navigated my confusion and worries admirably. H... See more

Rated 5 out of 5 stars

I was amazed to find that Solace Health was a no cost company that works with Medicare to help seniors like me. They worked with my physician and pharmacy to get low cost Zepbound (Trizepatide) GLP-1... See more

Company replied


Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

698 reviews

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4.5

All reviews

(698)

694 reviews in the last 12 months

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Rated 4 out of 5 stars

Nada has been very helpful

Nada has been very helpful, but I wish it was possible to check in on a weekly basis! I can get easily confused

29 June 2026
Solace Health logo

Reply from Solace Health

We're happy to hear Nada was helpful! We appreciate your feedback regarding weekly check-ins and understand how that could be beneficial.

Rated 5 out of 5 stars

Summer

Summer. Very helpful

6 July 2026
Solace Health logo

Reply from Solace Health

Grateful to hear that! Thank you so much for telling us!

Rated 5 out of 5 stars

Made me aware of what is available to…

Made me aware of what is available to me,and are helping me with my needs. I'm so thankful to my worker Marcy.

6 July 2026
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Reply from Solace Health

We are so glad to hear that we could assist you and that our team member provided such helpful support. We appreciate your kind words.

Rated 5 out of 5 stars

Amazing Michelle

prompt, courteous, effective, delivered results way ahead of expectation- excellent follow up all in a professional, friendly manner.

4 July 2026
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Reply from Solace Health

We're so glad to hear we exceeded your expectations with our prompt service and effective results. We appreciate your kind words!

Rated 5 out of 5 stars

Milagros at Solace has been great

Milagros at Solace has been great! I'm accustomed to doing everything myself, but her relief from tedium has been refreshing. It's so nice to get additional support in my sunset years. Six hours of monthly support in officing makes me feel less alone.

1 June 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We are so delighted to hear that you're receiving such wonderful support and that it's making a positive difference in your life. It's truly heartwarming to know our assistance brings you comfort and companionship.

Rated 5 out of 5 stars

My advocate experience

My advocate has been nothing less than amazing. From helping me find suppliers for durable medical equipment, to housing. From incontinence supplies, to pill dispensers. Thank you for everything you have done for me 🙏

3 July 2026
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Reply from Solace Health

We're so glad to hear about the incredible support you've received. It's wonderful to know our advocate has been instrumental in assisting with your needs, from equipment to housing and supplies. We truly appreciate your kind words.

Rated 5 out of 5 stars

My solace health advocate was a great help

My solace health advocate was a terrific help in getting the glp bridge deal on zepbound. Highly recommend

6 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We're so happy to hear our health advocate was a terrific help with your Zepbound deal! We appreciate your recommendation.

Rated 5 out of 5 stars

My Solace Advocate has and is a…

My Solace Advocate has and is a tremendous help

28 June 2026
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Reply from Solace Health

We're so glad to hear your Solace Advocate has been a tremendous help to you. We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Staff flexiblity understanding

Wanted to ad that the more i speak with my advocate the more help i get amd the easier its getting to navigate my care..and she super kind
Staff flexiblity understanding

4 July 2026
Solace Health logo

Reply from Solace Health

Thank you so much for sharing!!

Rated 5 out of 5 stars

My advocate has been very helpful and…

My advocate has been very helpful and she listens to my concerns,,she always calls when she says she will ,,

5 July 2026
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Reply from Solace Health

We're so glad to hear that our advocate has been helpful and attentive to your needs. We appreciate your kind words.

Rated 5 out of 5 stars

We got off to a slow start but Ms coats…

We got off to a slow start but Ms coats have started picking up the pace a little bit. I am getting follow ups from CVS and my Primary Care doctor. She has been active calling around assisting me on keeping my medication back to a 3 months supply and speaking to all vendors concerning appointments and referrals.

1 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We're so glad to hear about the positive progress and the excellent support you've received. It's wonderful that we could assist with your medication supply and appointments. Thank you for sharing your experience!

Rated 5 out of 5 stars

I really appreciate communicating with my Solace Advocate

I really appreciate communicating with and working with Jill Mills on my behalf, to help me find support during this difficult time that I have ovarian cancer. I have an upcoming operation soon after I did have three chemotherapy sessions. I am very hopeful about the improvements of my health because I have come a long way so far with the chemotherapy. And I do appreciate the positivity and help that Jill has given to me, including opportunities for finding resources to help me with my financial situation. This includes resources such as ovarian cancer related charities, for food resources help, transportation, and other possibilities that are in the works. Joe has very extensive knowledge about Medicare and the resources that it provides as well. Jill is also a wonderful support person, a great communicator, and also friend. She also provides creative ideas to help me. Thank you so very much :)

3 July 2026
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Reply from Solace Health

We are truly touched by your kind words and are so glad to hear about the positive impact our team member has had during such a challenging time. It brings us immense satisfaction to know that we could provide support, resources, and a sense of hope as you navigate your health journey. We are dedicated to offering comprehensive assistance, and it's wonderful to learn that our efforts in connecting you with financial aid, food resources, transportation, and Medicare information have been beneficial. We wish you all the very best with your upcoming operation and continued recovery.

Rated 5 out of 5 stars

Great Experience

Fanaye is very thorough and professional.

4 July 2026
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Reply from Solace Health

We're delighted to hear that you found our team member to be thorough and professional. We truly appreciate your kind words.

Rated 5 out of 5 stars

Leigh is phenomenal

Leigh is phenomenal. Because of her dedication and commitment I thought a friend who is physically disabled, depressed and confused with her current situation. She has her own advocate and is now starting to feel better. I’m not an easy person to work with, I expect people to be accountable while doing their jobs. Leigh goes above and beyond and has reassured me she will advocate for me

3 July 2026
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Reply from Solace Health

We are so happy to hear about the positive impact our team member had on your friend's situation. It's wonderful to know that their dedication made such a difference. We appreciate you sharing your experience and look forward to continuing to support you.

Rated 5 out of 5 stars

CARING COMPANY AND STAFF…

Your company cares about it's clientele. My first advocate and I did not click. The next advocate, Jacque, and I seem like we are long lost friends. The best part of Jacque is that she really does work to help her client. I believe have been with Jacque for about a month now, she has done more for me than my other advocate ever thought about doing. Jacque has reached out to my doctors, etc, helped me find things out I can use. My first advocate had me make the phone calls.
Jacque is one awesome advocate she has a heart of gold, and a very caring personality.

3 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience and the exceptional support you've received. We truly value your feedback and are committed to ensuring our clients feel understood and well-cared for. It's wonderful to know we've made such a positive impact.

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