Really happy with our new sofa purchase, it hasn’t been delivered yet so can’t comment on the delivery service or the comfort of the sofa. The staff member who handled the sale was extremely efficien... See more
Company replied
Location
Switch locationUnit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG Orpington, GB
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See what reviewers are saying
After several visits to Sofology, finally made my decision knew exactly what I wanted, very easy process purchasing, great that could pay interest free over 3 years. Also very happy that delivery is... See more
Company replied
Friendly staff and a good system where they load your basket but don't pressure to buy at the time. They make the sale but give you time to reflect before the final purchase, online.
Company replied
Maggie was fantastic, and spent ages showing us all the sofas and arm chairs that met with the design we were looking for. She explained everything very clearly, from how each worked, how to clean t... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG, Orpington, United Kingdom
- 0344 863 9038
4.8
Excellent
2K reviews
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Knowledgeable and no waiting time for…
Knowledgeable and no waiting time for assistance
10 January 2026
Reply from Sofology - Orpington
Thank you for choosing Sofology Lee
Seb was a great assisant and help us…
Seb was a great assisant and help us choose what we needed
8 January 2026
Reply from Sofology - Orpington
Thank you so much for your 5-star review!
Reply from Sofology - Orpington
Thank you so much for your 5-star review!
It was nice to be in a store without…
It was nice to be in a store without salespeople jumping on you straightaway. The young lady who served us was very informative, efficient and smiley. A smile goes a long way!
10 January 2026
Reply from Sofology - Orpington
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent Customer Service
We were greeted and made very welcome by Nicole at Sofology, Orpington. We had decided to purchase a
two and three seater sofa of a type already selected at a previous visit. Nicole provided further information after which she conducted the sale which was very professionally executed. Well done.
7 January 2026
Reply from Sofology - Orpington
Thank you for the fantastic 5-star review! ⭐⭐⭐⭐⭐
Excellent customer service with…
Excellent customer service with genuinely helpful advice to help you make the right choice. The ordering process was straightforward and made us look forward to receiving our new sofa.
Overall, a great experience from start to finish.
7 January 2026
Reply from Sofology - Orpington
Thank you for taking the time to write this great review!
Dan was great
Dan was great. He talked us through the options and what would work for us. He was very knowledgeable and caring. Thank you Dan.
4 January 2026
Reply from Sofology - Orpington
Thank you Emma
Amazing Sales
Emily Shrubb assistant manager at Orpington was very helpful, she understood what we wanted and made our experience very enjoyable.
3 January 2026
Reply from Sofology - Orpington
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Reply from Sofology - Orpington
Thanks so much for your 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you had a great experience. Your kind support means a lot to our team, and we’re always here if you need anything in the future. 😊
Emily was really helpful showing us…
Emily was really helpful showing us different ideas and colours
Just what I needed as I had no idea what I was looking for
2 January 2026
Reply from Sofology - Orpington
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Girl really nice explain really well no…
Girl really nice explain really well no rush she was so calm just say thank you
1 January 2026
Reply from Sofology - Orpington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Purchase of Hackney Loveseat
Your sofologist was very helpful and explained in detail both the product and the agreement to buy.
31 December 2025
Reply from Sofology - Orpington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Highly unsatisfied with the entire…
Highly unsatisfied with the entire order to delivery to post delivery experience. Once the payment is made there is practically no one to talk to you for any kind of resolution. Processes are broken, lack of communication, non-existing customer service, defective products branded as new.
30 November 2025
Reply from Sofology - Orpington
Hi Mr Dhir, we are sorry to hear that you are unhappy. If you would like to discuss this in more detail, please send an email to social.media.complaints@sofology.co.uk and we will take a look at your order. Please also include your complaint and images.
Dan at the orpington store was very…
Dan at the orpington store was very helpful and explained everything about the sofas we purchased very clearly on the day. overall a very good experience. thank you, Dan.
27 December 2025
Reply from Sofology - Orpington
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
It was great
It was great. Very helpful, friendly and gave me all the answers to my questions.
28 December 2025
Reply from Sofology - Orpington
Thank you for awarding us 5 Stars :-)
Absolute shit
Have been left with a sofa which I have to shave frequently as material goes bobbly but hey apparently normal!,!! So uncomfortable , creaks with every movement. I have had 2 different assessors out from sofology &they both agreed the material is shocking, sofology have told me to invest in a de bobbling machine as they can't do anything else, WOULD NEVER RECOMMEND BUYING FROM THIS COMPANY, I am only 6 months into paying for this pile of shift , I have complained so many times it has been a very stressful & exhausting time for a 76 year old & my hands are painful with arthritis so debobbling is a painful job every couple of weeks
28 December 2025
Unprompted review
Reply from Sofology - Orpington
We’re really sorry to hear that you experienced issues. If you do need any further assistance, please don’t hesitate to email us at social.media.complaints@sofology.co.uk we’ll be more than happy to help.
Sofa purchase
Sofa purchase. Nicole at Orpington branch was super helpful and very patient in hearing out our needs and allowing us independant time to discuss amongst ourselves.
28 December 2025
Reply from Sofology - Orpington
Thank you so much for your 5-star review!
Emily was very personable
Emily was very personable, gave us time and space to think not forceful at all. Helped us understand everything we were buying and made the process quick and painless. She was very knowledgeable about the products and what would work best for us.
28 December 2025
Reply from Sofology - Orpington
Thank you so much for your 5-star review!
Salesperson was so down to earth
Salesperson was so down to earth, no pressure with her sales technique and was very thorough
27 December 2025
Reply from Sofology - Orpington
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service by Toyanne
Great customer service by Toyanne. Spent over 2 hours with us choosing our ideal sofa. Would recommend.
27 December 2025
Reply from Sofology - Orpington
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
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