Sofology - Orpington Reviews 2,093

I ordered two sofas a two seater and a three seater. The order was placed last October 2025 got them delivered the week of Christmas. Both were damaged where there were digs and even a staple popping out of the back . They had someone come out and touch in with abit of paint to hide one of the pulls. The other was so bad it went back.
Anyway today the 8 th March 2026 I have my new two seater delivered and again damaged.So yet again have got to contact them to let them know. Not happy they can not be checking them over before they are delivered.

Elife the sales person was attentive but not pushy. She was on hand with tape measure and was a human measure when I was trying to guess the difference between my sofa and what I was planning to buy. When I got home I realised I had not chosen the correct colour mix. One call to the shop and Elife changed the order.

I had such a lovely experience at Sofology thanks to Toyanne Nelson. She was so friendly, patient and genuinely helpful while I was choosing my new sofa. Nothing felt rushed and she took the time to answer all my questions and help me find the right one for my home.

Toyanne made the whole experience easy and enjoyable, which really makes a difference when making such a big purchase. Her customer service was excellent and she was an absolute pleasure to deal with.

Thank you again Toyanne – I’m really looking forward to my new sofa!

I recently had an issue with my order, but I’m pleased to say it was resolved quickly thanks to Toyanne Nelson at the Sofology Orpington store. I returned to the store the next day, and Toyanne was very helpful in identifying the error and getting my order updated correctly.

Her professionalism and willingness to assist made the whole experience smooth and stress-free. Thank you for the great customer service, Toyanne.

Bought two sofas. Was pleased with the choices available, and the service provided. Would recommend.

Nicole our sales person was very knowledgeable about the furniture that we required, she listened to our requirements and was able to run us through all processes to enable us to come to our decision to purchase

Maggie was fantastic, and spent ages showing us all the sofas and arm chairs that met with the design we were looking for. She explained everything very clearly, from how each worked, how to clean them if anything was spilled on them, and the various finance options available to us.

5 stars out of 5 experience.

In store staff have been brilliant, Orpington store. Thank you!

Service was excellent - very helpful and with no pressure.

Toyanne was brilliant explained everything clearly and was so easy to deal with

Excellent service from a youn lady who has only just started working there, with some help and support from a colleaugue.

Saleswomen was not at all pushy. She knew what she was selling and was able to explain everything to us.

Nicole in the Orpington branch was lovely and extremely helpful in walking us through the purchase.

The Mayfair sofa we ordered is just right 👍

The range of sofas were excellent and the staff were especially helpful.

The whole entire experience with Sofology in Orpington was absolutely fantastic!
The team in the store made choosing my Sofa really exciting.
They was able to answer all of my questions which then led me to be able to make a decision on the Sofa that I have wanted for a long time.
The process was very quick and simple. I was so excited once it had all been processed and the team were excited for me and shared my enjoyment in store.
When my Sofa eventually arrived on the said date, the delivery guys took great care entering my home, unpacking the sofa and putting it all together for me absolutely faultless!
I couldn’t be happier with my beautiful new Sofa! 

Great service, we bought a sofa a year ago and just recently added the foot stall. Staff are helpful, and service overall has been perfect

Good customer service from Nicole Lippe, i went to few shops, . Nicole was the best. Everything was step by step, in terms of the sofa plan.

Nicole was great, listened to our requirements, explained our options, fabric choices and benefits of the design we liked. Our purchase was made easy as she was very knowledgeable in the products in store.

Seb was great