Great customer service and an excellent range of sofas. Paid a deposit on the day and the rest is paid after the sofa has been delivered. I am happy with my purchase and I am looking forward to actual... See more
Company replied
Location
Switch locationUnit 4, Silverlink Point, The Silverlink, NE28 9PD Wallsend, GB
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Friendly and very helpful adviser. No forceful sale, just useful info and guidance. In store displays were also more imaginative than most allowing you to better visualise the sofa in a home space.
Company replied
Libby in the North Shields shop was really good.The guys who delivered my two seater yesterday were very good also.Just waiting for my chair to arrive.
Company replied
Our experience with Steph from Sofology North Shields was excellent from start to finish. Her customer service was first class, with no pressure sales. She was helpful and informative and then left... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Silverlink Point, The Silverlink, NE28 9PD, Wallsend, United Kingdom
4.9
Excellent
3K reviews
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Libby in the North Shields shop was…
Libby in the North Shields shop was really good.The guys who delivered my two seater yesterday were very good also.Just waiting for my chair to arrive.
28 April 2026
Reply from Sofology - North Shields
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Susan, we will make sure to pass this on! Have a nice day.
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Great customer service and an excellent…
Great customer service and an excellent range of sofas. Paid a deposit on the day and the rest is paid after the sofa has been delivered. I am happy with my purchase and I am looking forward to actually having a sofa in my house and not having to use bean bags!
6 March 2026
Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
the sales girls were very informative…
the sales girls were very informative we felt relaxed and they were not pushy highly recommended
16 April 2026
Reply from Sofology - North Shields
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Outstanding customer service
Service was excellent, knowledge of products, materials was outstanding, no pressure to buy which was key and staff warm and friendly. Beats most other companies
11 April 2026
Reply from Sofology - North Shields
What an amazing review, thank you so much for taking the time to write this 😊
Reply from Sofology - North Shields
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great service and not 'pushy'
14 April 2026
Reply from Sofology - North Shields
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - North Shields
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Top class experience
Excellent choice of sofas, friendly & professional staff giving expert advice but never pushy. Would highly recommend
12 April 2026
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Good service (very good attention by…
Good service (very good attention by Karen the store operative) and good product
14 April 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Karen, we will make sure to pass this on! Have a nice day.
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Karen, we will make sure to pass this on! Have a nice day.
Don’t need to improve very good service
10 April 2026
Reply from Sofology - North Shields
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Friendly and very helpful adviser
Friendly and very helpful adviser. No forceful sale, just useful info and guidance. In store displays were also more imaginative than most allowing you to better visualise the sofa in a home space.
12 April 2026
Reply from Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - North Shields
Thank you for sharing your experience Linzi.
Susie was hugely helpful
Susie was hugely helpful and used her personal experience. She also was not afraid to correct us.
7 April 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Steve.
Reply from Sofology - North Shields
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Service very good and Mark was very…
Service very good and Mark was very pleasant and helpful 👍
6 April 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Mark, we will make sure to pass this on! Have a nice day.
Libby who helped us was very friendly…
Libby who helped us was very friendly and knowledgeable and sorted everything out
4 April 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Libby, we will make sure to pass this on! Have a nice day.
10/10 customer service
Jo was absolutely brilliant with all the 101 questions I had and didn’t look at all fed up when I asked her about multiple sofas. She definitely took her time to explain everything I needed to know. Nice to see a store who still put customers time and listen.
6 April 2026
Reply from Sofology - North Shields
Hi there, thanks for your 5-star review, we really appreciate the feedback!
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