Sofology - North Shields Reviews 3,195

TrustScore 5 out of 5

4.9

Unit 4, Silverlink Point, The Silverlink, NE28 9PD Wallsend, GB


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Rated 5 out of 5 stars

Sales member Stephanie Bowie was pleasant, well presented, knowledgeable, no high sales pressure. Left us to browse in our own time and gave any further advice when required.

Company replied

Rated 5 out of 5 stars

We had a really good experience at Sofology North Shields. We normally hate shopping for big purchases as you get mobbed as soon as you walk through the door, but we felt comfortable browsing with... See more

Company replied

Rated 5 out of 5 stars

Fab customer service. Didn’t feel pressured into the sale. Good choice of sofas & colours. Our original colour was no longer available but Jo, the sales assistant helped us make another choice... See more

Company replied

Rated 5 out of 5 stars

Our experience with Steph from Sofology North Shields was excellent from start to finish. Her customer service was first class, with no pressure sales. She was helpful and informative and then left... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 4, Silverlink Point, The Silverlink, NE28 9PD, Wallsend, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

The salesperson was extremely helpful…

The salesperson was extremely helpful and understanding
The store was well stocked and laid out and visiting was a pleasant experience
I found exactly what I wanted

13 March 2026
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Reply from Sofology - North Shields

Thank you so much for taking the time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Rated 4 out of 5 stars

Good and helpful

Good and helpful

11 March 2026
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Reply from Sofology - North Shields

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Both young lady assistants were…

Both young lady assistants were pleasant & knowledgeable - no hard push - & put up with my ‘old school’85 yr old father - but managed to get him a seat that he wanted - thank you!

14 March 2026
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Reply from Sofology - North Shields

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Steph Very helpful polite &…

Steph Very helpful polite & knowledgeable salesperson made the sale so much easier

7 March 2026
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Reply from Sofology - North Shields

Hi there, thank you for your review. Another great review for Steph, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Knowledge for the product we had in…

Knowledge for the product we had in mind, no hard sell, would have walked out otherwise. Expert product knowledge, very polite, tea and coffee and offered overall excellent

13 March 2026
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Reply from Sofology - North Shields

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

A good experience

Very helpful assistant no pressure just excellent advice and patience whilst we debated and chose never felt under pressure to commit to anything it was very relaxed and refreshing

12 March 2026
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Reply from Sofology - North Shields

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Good experience

Plenty choice of furniture in store , lots of combinations of colour and fabric on display
Staff really helped, Jo was knowledgeable about all aspects of the products and was not at all pushy , but around when you had any questions

11 March 2026
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Reply from Sofology - North Shields

Thank you for sharing your experience :-)

Rated 5 out of 5 stars
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Reply from Sofology - North Shields

Hello, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Great service …

From first walking in to store a young lady approached us could not fault the customer service a young lady called libby explained how everything worked in the shop told us to look around then came back to us and helped us to choose the correct sofa she went above and beyond to help us

9 March 2026
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Reply from Sofology - North Shields

Thank you for awarding us 5 stars Patricia :-)

Rated 5 out of 5 stars

Great choice of Sofas

Great choice of Sofas, staff were helpfull and knowledgable on the products.

5 March 2026
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Reply from Sofology - North Shields

Thank you for sharing Fred!

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

8 March 2026
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Reply from Sofology - North Shields

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Silverlink

Mark was extremely helpful and patient with us, allowing us to go home, measure and come back a few days later, ensuring we got the correct sofa.
Went through the process clearly so we understood what would happen next.

4 March 2026
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Reply from Sofology - North Shields

Thank you for choosing Sofology!

Rated 5 out of 5 stars

Susie was friendly listened to our…

Susie was friendly listened to our requests and helped guide us on this.

5 March 2026
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Reply from Sofology - North Shields

Thank you for your lovely feedback! 😊 We’re so glad Susie could listen to your requests and help guide you to the right choice. 🛋️✨

Rated 5 out of 5 stars

The lady approached us very chatty let…

The lady approached us very chatty let us wander around without following us she then noticed us looking at a sofa came across and had a chat but then let us carry on looking we decided on one and waited for her as she was lovely
She went through everything g with us in detail asking if we understood everything and the process was very smooth

4 March 2026
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Reply from Sofology - North Shields

This is a great review Julie, thank you for sharing your experience.

Rated 5 out of 5 stars

I was very pleasantly surprised with…

I was very pleasantly surprised with the amount of fabulous sofas to choose from and how well the showroom is set up . Susie our sofologist was super friendly ,informative and helpful ,she gave us all the advice we needed when purchasing our beautiful sofa and can't wait to see it in my living room. I would highly recommend sofology if your looking for a well made and beautifuly designed sofa.

28 February 2026
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Reply from Sofology - North Shields

Thank you so much for your recommendation Dianne :-)

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