Sales member Stephanie Bowie was pleasant, well presented, knowledgeable, no high sales pressure. Left us to browse in our own time and gave any further advice when required.
Company replied
Location
Switch locationUnit 4, Silverlink Point, The Silverlink, NE28 9PD Wallsend, GB
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See what reviewers are saying
We had a really good experience at Sofology North Shields. We normally hate shopping for big purchases as you get mobbed as soon as you walk through the door, but we felt comfortable browsing with... See more
Company replied
Fab customer service. Didn’t feel pressured into the sale. Good choice of sofas & colours. Our original colour was no longer available but Jo, the sales assistant helped us make another choice... See more
Company replied
Our experience with Steph from Sofology North Shields was excellent from start to finish. Her customer service was first class, with no pressure sales. She was helpful and informative and then left... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Silverlink Point, The Silverlink, NE28 9PD, Wallsend, United Kingdom
4.9
Excellent
3K reviews
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Reply from Sofology - North Shields
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Mark was excellent
Mark was excellent, explained the different variations I could have the sofa in, explained all the sizes , fabrics etc. I made I slight mistake with the order, after contacting the store Mark rectified the order in no time. Nothing was a problem.
4 April 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Mark, we will make sure to pass this on! Have a nice day.
Great engagement with store team
Great engagement with store team. Hopefully manufacture and delivery will be the same.
31 March 2026
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - North Shields
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Really friendly and knowledgeable staff
2 April 2026
Reply from Sofology - North Shields
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Very helpful
Very helpful, informative and agreeable. Didn't try to push me in any particular direction just helped in any way they could.
25 March 2026
Reply from Sofology - North Shields
Thank you for sharing your experience Michael
Excellent service,very helpful staff .
30 March 2026
Reply from Sofology - North Shields
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Good variety of sofas plus the lady who…
Good variety of sofas plus the lady who served us had a wide breadth of knowledge
26 March 2026
Reply from Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this! Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - North Shields
Thank you for awarding us 5 stars :-)
Great customer service…
Mark was excellent and gave us great advice on all the sofas we looked at. He was very knowledgeable and friendly and I was happy to buy a sofa from him.
23 March 2026
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Suzie was absolutely fantastic for us
Suzie was absolutely fantastic for us. Before visiting, we’d tried several sofa shops without much luck including Sofology multiple times over the last 6 months. Our new build house has awkward dimensions, which was making it really tricky to find a sofa suitable for the space.
Suzie took the time to understand what we needed, and offered a new perspective on how to use the space. What had started to feel like a chore became genuinely enjoyable.
Suzie was super enthusiastic, thoughtful and positive - and very patient while we um’d and arh’d over the colour.
We never felt as though we were under pressure to buy or change our minds, she struck the perfect balance between giving us new options while never being pushy.
Suzie made the experience easy, and we’re really excited to receive our sofa.
22 March 2026
Reply from Sofology - North Shields
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Excellent service from Sofology N/Shields
Our experience with Steph from Sofology North Shields was excellent from start to finish. Her customer service was first class, with no pressure sales. She was helpful and informative and then left us to browse ourselves. We had some questions before we left the store, Steph was happy to help, giving us her business card incase we had any further questions.
Loved not being followed around the store, although I’m sure she was watching from a discrete distance.
We have ordered a fabulous sofa and chairs which will by with us in a few weeks.
20 March 2026
Reply from Sofology - North Shields
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Steph. Have a great day 😊
I visited Sofology at the silverlink…
I visited Sofology at the silverlink north shields and was greeted by polite friendly staff in particular Linsie who went above and beyond to make sure I purchased the best possible sofa for me and my busy household, she was very knowledgable nothing was too much trouble and we had a very pleasant experience, we can’t wait for our new sofa to arrive.
22 March 2026
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Leanne was very helpful
Leanne was very helpful, informative and considerate in just the right amount of help and not being over bearing. Great overall experience.
22 March 2026
Reply from Sofology - North Shields
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent
Excellent, professional and friendly service from Steph,
She was there if we needed any questions answering but not following us around as can happen in some establishments,
Steph got the balance just right,
Thank you
16 March 2026
Reply from Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great experience and service 👌
21 March 2026
Reply from Sofology - North Shields
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service from Susie at the…
Great service from Susie at the Silverlink North Shields store today. She was really helpful and have great advice. Bought a chair off her on the spot.
21 March 2026
Unprompted review
Reply from Sofology - North Shields
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Susie. Have a great day 😊
‘no pressure’ sales team
We liked the ‘no pressure’ sales team - there to help if you needed it. Steph was great, very knowledgeable and helpful. Loaned us swatches to check the match.
Went back the next day and made the purchase. Very happy so far - looking forward to receiving the chair, thanks.
16 March 2026
Reply from Sofology - North Shields
Thank you for sharing your experience Mr Walker, we look forward to delivering your new chair.
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