Snuggledown Reviews 

206
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products like duvets, pillows, and toppers, noting their comfort, warmth, and luxurious feel, often comparing them to hotel luxury. Many find the pricing reasonable, offering good value for the high-quality items received. The ordering process is consistently highlighted as easy and efficient, contributing to a positive shopping experience. However, some customers experienced issues with delivery, including delays or items arriving poorly packaged and exposed to dirt. A few other people also felt that certain products did not meet expectations, such as electric blankets where wires could be felt or duvets with uneven filling, leading to dissatisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the quality, comfort, and value for money. Many... See more

Quality

Customers consistently note positive experiences with quality, praising the products as excellent,... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the quick and... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the ordering process easy and praising... See more

Price

Consumers find price to be positive, with many reviewers highlighting the good or great value of items like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more

Company replied

Rated 4 out of 5 stars

I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more

Rated 5 out of 5 stars

Great quality electric under blanket at a reasonable price. 4 zone control gives flexibility to adjust each area heat and time. Elements are contained within a mattress topper so you don’t feel it lik... See more

Rated 5 out of 5 stars

Easy to order, speedy delivery, sound packaging, and EXCELLENT pillow. Plump and soft and exactly what we wanted. I may buy another, even though we don’t need one yet. (Btw Snuggledown, I didn’t fin... See more




Contact info

4.1

Great

TrustScore 4 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(206)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

For the amount you are charging for the…

For the amount you are charging for the duck/ feather pillows they are of I inferior quality. I would have bought 2 more but the down spreads out too thinly and there is no head support

12 October 2024
Snuggledown logo

Reply from Snuggledown

We appreciate your feedback and are sorry the pillow's quality did not meet your expectations. We will review this to ensure our products offer the support needed.

Rated 5 out of 5 stars

Very snug.

Really high quality, warm, not too heavy and feels a lot more luxurious than a hollow fibre duvet.

1 October 2024
Rated 5 out of 5 stars

The product met our expectations and…

The product met our expectations and was delivered on time. We have used the company's pillows before and so this was a repeat purchase. The pillows meet our needs, neither being too hard nor too hard.

7 August 2024
Rated 1 out of 5 stars

Smelly Pillows

Purchased the Duck Feather & Down Pillows and it stinks! I purchased it because we stayed at a b&b and the pillows were incredibly comfortable, however, I was shocked by how smelly they were when delivered. We tried airing them out for a few days, washed them and aired them out some more and they still smell our new place out. Tried reaching out to Snuggledown and haven’t received any response. Really disappointed as we will likely have to bin them and have just ordered two pillows from a different brand at our expense.

17 August 2024
Rated 5 out of 5 stars

Very pleased.

Very pleased with my purchase of 4 cotton pillows, very good quality and well made. Parcel arrived in 48 hours so good service from supplier.

13 August 2024
Rated 5 out of 5 stars

Back For Seconds!

I needed a replacement pillow in a pinch. A Snuggledown pillow, a brand I had never heard of, was on the store shelf at a fair price. Some months later, another pillow was needed and I hunted until I found the near-same by them. They have a very nice outer casing, “fluff” extremely well, and keep very good shape. Shipping was as described (received within days). Thank you!

16 July 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look