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Snuggledown Reviews 200

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TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality, comfort, and warmth. Many people appreciate the excellent craftsmanship, noting that items like duvets and pillows are well-made, soft, and provide a luxurious feel, often comparing them to hotel quality. However, some customers also noted issues with delivery services, including slow responses to delivery problems, items left unattended, or difficulties with redirection. A few other people also felt that the packaging was insufficient, with products arriving exposed or damaged. Additionally, some reviewers were not happy with the customer service response times, particularly when trying to resolve issues or return items.

What people talk about most

Product

Reviewers mention positive feedback about product quality and comfort. Many customers praise the excellent... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products like... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the fast and swift delivery, with some... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and praised... See more

Response time

Clients share ambiguous opinions on response time. Many reviewers express significant frustration, reporting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more

Rated 4 out of 5 stars

I’ve spent a fortune trying to find the perfect pillow. This one is not perfect but is perry close and is excellent value. I’ve put two folded towels underneath it to make it a perfect height. If only... See more

Company replied

Rated 4 out of 5 stars

The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more

Company replied

Rated 4 out of 5 stars

Great mattress topper. Very comfy and has held up well to a lab jumping all over it. A little pricey for a toppet r but good thickness snd has kept shape well. Also has long corner elastic so no issue... See more

Contact info

4.1

Great

TrustScore 4 out of 5

200 reviews

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Asks customers to review

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Rated 2 out of 5 stars

order never received...

order never received...no reply from customer service either

10 December 2024
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Reply from Snuggledown

Hi, i have searched emails and cannot find one from you so i have just emailed you with couriers details, if you can please get back to us and we can help. Kind regards Snuggledown Team

Rated 1 out of 5 stars

Very disappointed

Very disappointed, I ordered a bauble from them on 30th November and still haven't received it, I've tried to contact the company via there link on website and nobody has gotten back to me. Really not happy with the company or the service.

30 November 2024
Unprompted review
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Reply from Snuggledown

Hi, i think you have left review on wrong company as we don't sell baubles. We are a bedding company. Thanks

Rated 5 out of 5 stars

Great pillows

Easy to use the website. The pillows arrived well wrapped, on time, as advised in email updates.
Warned that the pillows would smell a little. They did. Clear instructions on receipt of the pillows as to how to manage this, and to plump them up, which they did. You can feel the feathers, however they do not distract from the comfort of the pillows.

1 December 2024
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Reply from Snuggledown

Thank you for your kind and detailed review! We’re thrilled to hear that you found our website easy to use and that your pillows arrived on time and well-wrapped.

We appreciate your understanding regarding the initial smell of the pillows and are glad the instructions helped with plumping them up. It’s wonderful to know that the pillows have met your expectations for comfort despite feeling the feathers slightly.

Your feedback means a lot to us, and we’re delighted that you’re enjoying your purchase. Kind regards Snuggledown Team

Rated 5 out of 5 stars

I can recommend this product

I can recommend this product. I ordered the double size and it covers the bed from head to toe. It's 9 settings mean you can be really cosy when it's cold outside or you can just warm up your feet if you have cold toes. It's really "Snuggledown".

13 November 2024
Rated 1 out of 5 stars

For the amount you are charging for the…

For the amount you are charging for the duck/ feather pillows they are of I inferior quality. I would have bought 2 more but the down spreads out too thinly and there is no head support

12 October 2024
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Reply from Snuggledown

We appreciate your feedback and are sorry the pillow's quality did not meet your expectations. We will review this to ensure our products offer the support needed.

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