11 Crabshell Heights-loved the apartment but in need of some tlc! Incliner not working-table covered in awful plastic table cloth and chairs look like they come from charity shop-nice to have two doo... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This lovely annexe let by the perfect hosts, Zena and Mark, was like stepping in a piece of paradise. My wife and I fell in love with both the house and the stunning gardens. Watching shooting... See more
Company replied
Amazing location not far from York. The hostess Colette was wonderful so helpful and made my birthday stay so enjoyable and welcoming. We had everything we needed there. Loved the hot tub, the shower... See more
Company replied
I havn’t been on the holiday yet but the booking process was straightforward and easy to use. I had a follow up phone call to ask if I needed anything or to ask anything which I thought was very prof... See more
Company replied
Company details
Written by the company
60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.
Contact info
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@snaptrip.com
- snaptrip.com
4.4
Excellent
3K reviews
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*Very disappointed*
*Very disappointed*
We were really looking forward to a kid-free weekend away, but sadly this place was a huge letdown. The accommodation is tiny and honestly not worth the drive. The bed had bits in it — crumbs or dust of some sort — and the whole room felt damp, which made it uncomfortable and unpleasant.
When I raised this with the owner, they seemed dismissive and uninterested in resolving the issue. Because of this, we decided to cut our stay short and found somewhere else much more suitable, where we could actually relax without worrying about cleanliness or damp.
Very disappointed overall and definitely would not return
15 August 2025
Unprompted review
Reply from Snaptrip
Hello Kieran,
I’m very sorry to hear about your unpleasant experience.
I’ve checked our records but have been unable to locate a booking under your name. To help us investigate further, I’ve sent a request for additional details via TrustPilot.
If you could kindly respond with the information requested, we’ll be able to look into this for you as quickly as possible.
All the best,
Katie
Because they rang me and helped me out
19 August 2025
The Lapwing Lodge was beautiful
The Lapwing Lodge was beautiful. Just what I needed so tranquil & relaxing! The lodge was well equipped with everything I needed, I took cleaning equipment but no need as it was all there including washing up liquid, cleaning pods for the dishwasher, hand wash etc
The hot tub was delightful & so clean.
Diane was very helpful giving me good ideas of where to visit, I didn’t manage to visit everything so I will be going back to visit the places I missed.
The only criticism I have is that there wasn’t the facilities to recycle plastics, tins or glass!
11 August 2025
Unprompted review
Easy booking
Easy booking. Kept well informed about booking, general information and travel directions
24 July 2025
11 Crabshell Heights-loved the…
11 Crabshell Heights-loved the apartment but in need of some tlc!
Incliner not working-table covered in awful plastic table cloth and chairs look like they come from charity shop-nice to have two doors to open in the lounge-just needs updating -easy walk to Kingsbridge and Crabshell pub across the road-very good
18 July 2025
Unprompted review
Easy to navigate and found what I wanted almost straight away.
I have been searching for a few days for a last minute break in Weymouth, and I was going round in cirlces with various sites. This site was easy to use and I found what I was looking for within minutes. Very impressed with the ease in which I managed to find this place.
30 July 2025
Easy and a pleasure to use
27 July 2025
website dysfunctional, missing gender inclusive titles
The website doesn't work in Firefox mobile, so had to find another means. Also when booking it forces a narrow-minded/gender-critical minded list (mr/Mrs/miss/ms) like it was 1950. Better to include blank option and Mx.
20 July 2025
Reply from Snaptrip
Hello,
Thank you for your feedback!
I’m sorry to hear you’ve experienced difficulties using our website on Firefox mobile and completely understand how frustrating that must be.
I have investigated the issue but was unable to replicate it. Therefore, I will be reaching out to you to better understand the difficulties you’ve encountered.
I’m also sorry to hear that you feel the booking title options on our website aren’t suitable for all customers. Please rest assured that I’ll pass this on to my colleagues so it can be looked into.
I look forward to speaking to you!
All the best,
Katie
Easy to use booking process transfer to…
Easy to use booking process transfer to app all you need in one place job a good an
14 July 2025
Easy booking to follow
Easy booking to follow. Excellent correspondence.
Could not have been easier
17 February 2025
they helped me through all the…
they helped me through all the procedures, and sent me bookings for other places no firm does that so i got what i wanted forme and the dog thank you Roy
6 July 2025
Unprompted review
Megan
Megan, went out of her way to help and resolved an issue on the booking without a problem. She provided exceptional customer service. Thank you.
5 July 2025
Unprompted review
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