Last Minute Cottages Reviews 

1,673
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online website is very easy to navigate and the entire booking process is completely smooth and straightforward. People often appreciate the helpful communication and efficient search tools that make finding the right place a breeze. Travelers also love the wonderful locations, beautiful settings, and the clean, comfortable accommodations provided for their holidays. However, some customers also noted frustrating issues with unexpected booking cancellations or sudden overbooking situations that ruined their holiday plans. A few people additionally mentioned serious cleanliness concerns, unpleasant smells, and poorly maintained facilities discovered at certain specific properties.

What people talk about most

Booking process

Customers consistently note positive experiences with the booking process, highlighting a fast, seamless, and... See more

User experience

Users describe positive interactions with user experience, highlighting the seamless and fast booking system... See more

Website

Reviewers express strong satisfaction regarding the website, highlighting that it is very easy to navigate,... See more

Location

Reviewers highlight positive aspects of location, expressing great satisfaction with the easy access to... See more

Facilities

Clients share ambiguous opinions on facilities, with some reviewers praising the lovely setting, clean rooms,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found the map slightly awkward when moving around. (Maybe an age thing!) Once booked everything was very straightforward and information sent was clear and helpful.

Rated 4 out of 5 stars

Lovely setting, room was clean and tidy, comfy bed, nice warm shower. We took two camping chairs with us as nowhere to sit which we knew before we arrived. Great location for exploring the area.

Rated 4 out of 5 stars

Very quick and easy booking process. Although because I'd waited for confirmation as to dates the price went up by £40!

Company replied

Rated 5 out of 5 stars

We loved staying in Scotland and this tiny home was perfect. It had everything you needed for a nature loving trip. Booking was easy and communication good. The accommodation was just as advertised we... See more

Company replied


Company details

  1. Cottage
  2. also in
  3. Vacation Rental

Written by the company

Over 60,000 last minute holidays with late availability in professionally managed and independent cottages, lodges and apartments. Last Minute Cottages is part of the Snaptrip family which also includes Dog Friendly Cottages, Big Cottages and Snaptrip.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,673)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

Wish I knew about this site sooner. Really easy to use and the selection of properties available at really good prices, is great!

6 October 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Jane,

We are glad to hear you enjoyed your experience using our website.

Thank you for sharing such positive feedback about our user-friendly site, diverse range of listings, and competitive rates.

We look forward to helping you book your next trip!

Best wishes,
Chelsea

Rated 5 out of 5 stars

Great website

Great website, lots of great deals

6 October 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Julie,

Thank you for the positive feedback. We are glad you enjoyed finding some good deals on our site!

We look forward to helping you book your next trip.

Best wishes,
Chelsea

Rated 1 out of 5 stars

Be very careful when booking through this website!

We booked a lodge for a family break, it was not obvious prior to booking that it was a 3rd party booking for Sykes cottages. Have since been told by Sykes that we’ve been double booked - the lodge was already booked by them! Currently waiting for a refund and the kids are really disappointed.

4 October 2026
Rated 5 out of 5 stars

Smooth and easy booking process.

Smooth and easy booking process.

5 October 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Yacine,

We are glad you enjoyed your experience and appreciate your feedback about how straightforward it was to reserve your trip with us - we look forward to helping you book the next!

Best wishes,
Chelsea

Rated 5 out of 5 stars

Easy to book and quick confirmation…

Easy to book and quick confirmation thanks.

4 October 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Jane,

Thank you for taking the time to leave us such wonderful review.

We're happy to hear that securing your reservation was simple and you recieved the confirmation quickly.

We hope you have a fantastic trip away!

Best wishes,
Chelsea

Rated 5 out of 5 stars

Very easy booking and confirmation and…

Very easy booking and confirmation and instructions were received within a few minutes

2 October 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi David,

We are glad you enjoyed your experience booking the accommodation on our site.

Thank you for your positive feedback regarding how quickly you received your reservation details and guidance.

We hope you have a fantastic trip and we look forward to helping you book the next one.

Best wishes,
Chelsea

Rated 1 out of 5 stars

Avoid this comamy's various properties…

Avoid this comamy's various properties like the plague!!!
Just arrived at our RANCID little hovel in 15 charlotte street brighton.payed owner £30 for parkimg permots that were not there!!!stepped over a drug addict on my way in,filthy entrance full of empty cider bottles!!disgusting smell,rancid unclean surfaces,damaged low cost laminate flooring,old food left in fridge,bedding hadn't been changed,toilet/shoer looked like drug addoct had just had his mornimg session!!
Owners are not answering Emails/calls or messages so unable to get a refund for stay or parkong permits!!!
AVOID AVOID AVOID
THANK ME LATER!!!

25 September 2026
Unprompted review
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Dean,

Thank you for taking the time to share your feedback. We’re sorry to hear about the experience you’ve described, particularly the concerns you’ve raised about the condition of the accommodation and the parking permits you paid for but did not receive.

We’d really like to understand what happened and make sure your feedback reaches the right place. However, we’re currently unable to identify the booking from the information provided in your review.

If you booked this accommodation through Last Minute Cottages, please contact our Customer Support team at support@lastminute-cottages.co.uk, with your booking reference or the email address used to make the booking.

We sincerely apologise again for the disappointment and inconvenience caused.

Best wishes,
Chelsea

Rated 1 out of 5 stars

Booked a lodge and paid in full on a…

Booked a lodge and paid in full on a Friday evening for the following week, only to get a message on Saturday to say they had overbooked and could not accommodate us.

12 September 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Mr Hewitt,

Thank you for taking the time to share your feedback.

We understand how disappointing it must have been to have your booking cancelled after paying in full, particularly when you were due to stay the following week.

As a listing agent, we unfortunately don’t have control over the availability of the properties listed on our website. However, we’re very sorry to hear that the property had been overbooked and that this affected your plans. We do hope the property manager was able to arrange a suitable alternative stay for you.

Best wishes,
Chelsea

Rated 2 out of 5 stars

Poor accommodations

Poor accommodations, are the cottages vetted, some basic items were missing, Tv control, grill handle, rubbish bags etc, the place was far from spotless and the electrical wiring was questionable

Following the reply from LastMinuteCottages, I have no idea how to contact the management that control the cottage, the only contact we had was the owner who lived abroad somewhere.

5 September 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Roy,

Thank you for taking the time to leave your feedback.

We’re sorry to hear that you found the accommodation to be poorly maintained during your recent stay. As the listing agent, we don’t manage the properties ourselves, this is handled by the property manager through whom the booking is made.

We do hope you were able to raise your concerns directly with the property manager and that they were able to assist in resolving the issues you experienced during your stay.

If you have any further questions or need any assistance, please feel free to contact us at support@lastminutecottages.com and we’ll be happy to help where we can.

Best wishes,
Chelsea

Rated 5 out of 5 stars

Clear info'

Clear info'. Simple process and £20 cheaper than other site.

20 September 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi David,

Thank you for your 5* review.

We’re delighted to hear that you found the booking process simple, the information clear, and our prices the most competitive you had seen.

We hope you have a wonderful stay, and look forward to helping you secure the next.

Best wishes,
Chelsea

Rated 5 out of 5 stars

Every thing i booked went through…

Every thing i booked went through without a problem no ifs or buts 😊👍

8 September 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Jack,

Thank you for your fantastic 5-star review! We’re delighted to hear that everything went smoothly when you made your booking.

We hope you have a wonderful stay and a fantastic holiday!

Best wishes,

Rebecca

Rated 5 out of 5 stars

I am visually impaired

I am visually impaired, the booking form was easy to follow and broken down into stages.

5 September 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Lou,

Thank you so much for your wonderful 5-star review. We’re really pleased to hear that you found our booking form easy to follow and that breaking the process down into clear stages made booking straightforward.

We really appreciate you taking the time to share this feedback with us, and we hope you have a fantastic holiday!

Best wishes,

Rebecca

Rated 5 out of 5 stars

The whole experience of searching .It…

The whole experience of searching .It was easy to follow and choose price and dates….The destination couldn’t be more ideal.Customer reviews most helpful.Thank you.

5 September 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Chris,

Thank you for your lovely 5-star review! We’re delighted to hear you found the whole search and booking experience easy to follow, and that our price and date options helped you find the perfect destination.

It’s also great to hear that you found the customer reviews helpful when making your choice. We hope you have a fantastic stay and a wonderful holiday!

Best wishes,

Rebecca

Rated 1 out of 5 stars

Hi .Do not be duped by going to Sea Ayr appartments they are nasty and hostile hosts and the place is so badly kept

Hi .
You have a listing under Sea Ayr centre appartments .
I want to bring to your attention that this place is no where near the photos listed and is indeed a horrible place to stay , I recently had a stay there with my family and was like hell . The bathroom is full of mould and flooring is so badly laid .
Once I brought this to there attention they called me a drug addict and was very hostile .
I am making it my priorty to ket everyone know how badly treated we were and how bad condifon the place is in

1 September 2026
Unprompted review
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Darren,

Thank you for taking the time to share your feedback. We’re sorry to hear about the experience you’ve described, particularly the concerns you’ve raised about the condition of the accommodation and how you say your concerns were handled during your stay.

We’d really like to understand what happened and make sure your feedback reaches the right place. However, we’re currently unable to identify the booking from the information provided in your review.

If you booked this accommodation through Last Minute Cottages, please contact our Customer Support team with your booking reference or the email address used to make the booking. We’ll be happy to look into the details and investigate the concerns you’ve raised with the relevant property partner.

We’re sorry again to hear that your stay fell short of expectations, and we hope you’ll give us the opportunity to look into this further.

Best wishes,

Rebecca

Rated 1 out of 5 stars

My booking didn't go through and now…

My booking didn't go through and now have only 3 hours to sort it !

28 August 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Andrea,

Thank you for taking the time to leave your feedback. We’re sorry to hear that you’ve experienced an issue with your booking.

We’ve had a look at our records and can see that a booking was successfully made through Last Minute Cottages on Friday for a stay in October. We’re therefore not quite sure what may have happened or what you mean by having only three hours to make alternative arrangements.

We’d really like to understand what’s happened and make sure everything is okay with your booking. If there’s a problem that we’re not aware of, please contact our Customer Support team at support@lastminute-cottages.co.uk with your booking details and we’ll be very happy to look into this for you.

We hope we can get to the bottom of this and ensure everything is in place for your October stay.

Best wishes,

Rebecca

Rated 5 out of 5 stars

Very easy to book

28 August 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Sandra,

Thank you for your 5-star review! We’re delighted to hear you found it so easy to book with us.

We hope you have a wonderful stay and a fantastic holiday!

Best wishes,

Rebecca

Rated 5 out of 5 stars

Barnard Castle

The booking system was easy to navigate. Information on the properties was well explained.

26 August 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Lesley,

Thank you for your fantastic 5-star review. We’re delighted to hear that you found our booking system easy to navigate and the property information clear and helpful.

We hope you have a wonderful stay and look forward to helping you find your next getaway!

Best wishes,

Rebecca

Rated 5 out of 5 stars

Very last minute booking

Helpful and variety of ideas in our budget, easy to use and navigate

25 August 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Dawn,

Thank you for your wonderful 5-star review. We’re delighted to hear that you found plenty of options within your budget and that the website was easy to use and navigate.

We hope you have a fantastic stay and look forward to helping you find your next getaway!

Best wishes,

Rebecca

Rated 5 out of 5 stars

Highly competitive prices

Highly competitive prices indicated and a really user-friendly website. Thank you!

23 August 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Kevin,

Thank you for your fantastic 5-star review. We’re delighted to hear that you found our prices competitive and the website so user-friendly.

We really appreciate your kind words and hope you have a wonderful stay. We look forward to helping you find your next getaway!

Best wishes,

Rebecca

Rated 1 out of 5 stars

Booked 3 night accommodation

Booked 3 night accommodation, payment taken and now been told accommodation is unavailable. Explanation i got was that apparently the property should not have been shown as being available on their website, sorry for the inconvenience.
No other accommodation available due to it being a bank holiday weekend, now i have to break it to the kids that their holiday in cancelled.
Very disappointed parent !!!

22 August 2026
Last Minute Cottages logo

Reply from Last Minute Cottages

Hi Meetul,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your accommodation was cancelled after you had booked and paid for a three-night stay.

We completely understand how disappointing and frustrating this must be, particularly as this was planned for the bank holiday weekend and you had been looking forward to a holiday with your children. Having to tell them that those plans can no longer go ahead is something we’re genuinely sorry for.

We’d really appreciate the opportunity to look into what happened with your booking and see whether there is anything we can do to help. Please contact our Customer Support team at support@lastminute-cottages.co.uk with your booking details and we’ll be happy to investigate further.

We sincerely apologise again for the disappointment and inconvenience caused.

Best wishes,

Rebecca

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look