11 Crabshell Heights-loved the apartment but in need of some tlc! Incliner not working-table covered in awful plastic table cloth and chairs look like they come from charity shop-nice to have two doo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This lovely annexe let by the perfect hosts, Zena and Mark, was like stepping in a piece of paradise. My wife and I fell in love with both the house and the stunning gardens. Watching shooting... See more
Company replied
Amazing location not far from York. The hostess Colette was wonderful so helpful and made my birthday stay so enjoyable and welcoming. We had everything we needed there. Loved the hot tub, the shower... See more
Company replied
I havn’t been on the holiday yet but the booking process was straightforward and easy to use. I had a follow up phone call to ask if I needed anything or to ask anything which I thought was very prof... See more
Company replied
Company details
Written by the company
60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.
Contact info
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@snaptrip.com
- snaptrip.com
4.4
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just so easy
The booking process was just so simple and quick. Just now hoping the cottage will be exactly as described.
7 April 2026
Reply from Snaptrip
Hi Paul,
Thank you so much for your wonderful review! We’re so glad to hear the booking process was quick and easy.
We hope the cottage lives up to your expectations and that you have an amazing stay. We're sure you'll make some great memories there!
Best wishes,
Rebecca
Simple procedure
Simple procedure, only problem was trying to pay the deposit, I was in a loop, however, managed it in the end.
31 March 2026
Reply from Snaptrip
Hi Stephanie,
Thank you so much for your lovely review! We’re really pleased to hear you found the booking process simple overall, though we’re sorry to hear you experienced a bit of a loop when trying to pay the deposit.
We’re glad you managed to get it sorted in the end, and if you ever run into anything like that again our team will always be happy to help.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Really Easy to book our holiday through…
Really Easy to book our holiday through this site, will defo use them again.
30 March 2026
Reply from Snaptrip
Hi Alison,
Thank you so much for your lovely review. We’re delighted to hear you found it so easy to book your holiday and that you’d use us again!
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Reply from Snaptrip
Hi Johar,
Thank you for your lovely review! We’re thrilled to hear your first experience with Snaptrip was easy and that you found the website information detailed!
We look forward to helping you plan many more fantastic stays in the future!
Best wishes,
Rebecca
Reply from Snaptrip
Hi Hazel,
Thanks for your review! We’re thrilled you found it quick and easy to book with us.
We can’t wait to help you find your next stay soon!
Best wishes,
Rebecca
Booking cancelled last minute
Booked a caravan as a base for the family in order to visit a sick relative nearby. Confirmed and paid and received all appropriate emails to confirm our stay. 4 days later received a call to say due to a glitch the booking was now cancelled and refunded. Would not recommend this company use other more reputable providers to book your holiday with.
22 March 2026
Reply from Snaptrip
Hi Jenna,
We’re so sorry to hear about your experience, especially given the circumstances around your trip. That must have been incredibly frustrating and worrying after receiving confirmation of your booking.
From what we can see, the cancellation appears to have been made by the property manager, Sykes Cottages, and we unfortunately weren’t made aware of the issue at the time. This certainly isn’t the experience we want for anyone booking through us.
We’d really appreciate the opportunity to look into this further and raise it with Sykes Cottages. Please feel free to contact us at support@snaptrip.com or on 0203 637 0812 to discuss your experience so we can review what happened and see how we can help make things right.
Best wishes,
Rebecca
When my partner and came across your…
When my partner and came across your beautiful place we fell in love, we both haven't been too the lakes so really looking forward to visiting this beautiful place 💕
22 March 2026
Unprompted review
Reply from Snaptrip
Hi Karen,
Thank you so much for your lovely review! The Lake District really is a special place for a getaway! If it’s your first time visiting, you’re in for a treat.
We hope you both have a wonderful trip and make some fantastic memories exploring the area.
Best wishes,
Rebecca
Reply from Snaptrip
Hi Darren,
Thank you so much for your wonderful review! We’re delighted to hear you found our website to be fast, efficient, and easy to use, and that you were able to find exactly what you were looking for.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Reply from Snaptrip
Hi Mick,
Thank you so much for your lovely review! We’re delighted to hear you found booking with us straightforward and uncomplicated.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Reply from Snaptrip
Hi Richard,
Thank you so much for your lovely review! We’re delighted to hear you found our website easy to use and quick.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Unavailable!?!…
You advertised the cottage as being available yet when I tried to pay it came up as unavailable. Need to update your booking availability more effectively so your potential customers don’t waste their time.
14 March 2026
Reply from Snaptrip
Hi Philip,
Thank you for taking the time to share your feedback. We’re really sorry that this issue meant you missed out on your first choice of property – we completely understand how frustrating and disappointing that must have been.
Snaptrip has live availability and booking, as do other channels advertising the property, so unfortunately availability can sometimes change very quickly. We always recommend giving us a quick call if you see any discrepancies, as our team can often help.
We really appreciate your feedback and will continue working to make the booking process as smooth as possible for all customers.
Best wishes,
Rebecca
Does the site need checking?
Found it difficult to hear your rep on the phone. And there must have been something wrong with the Owl Cottage site as we shouldn't have needed to ring you.
12 March 2026
Reply from Snaptrip
Hi Patricia,
Thank you for taking the time to share your feedback. We’re sorry to hear you had difficulty hearing our representative on the phone — we understand how frustrating that can be when you’re trying to complete a booking.
We’ve checked the listing for Owl Cottage and couldn’t identify any issues with the page, but we really appreciate you flagging this as it helps us keep an eye on things. If you ever experience any problems while using the site, our team is always happy to help over the phone.
Thank you again for your feedback, and we hope we can assist you again in the future.
Best wishes,
Rebecca
Reply from Snaptrip
Hi Brian,
Thank you for your review. We’re really pleased to hear you found everything you needed to select the perfect property at a great price — that’s exactly the service we aim to provide!
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Easy to book and reasonable priced also…
Easy to book and reasonable priced also dogs go free good all round
9 March 2026
Reply from Snaptrip
Hi David,
Thank you so much for your lovely review! We’re delighted to hear you found the booking process easy and appreciated that dogs go free at your chosen property. It’s great to know you had a positive experience all round.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Reply from Snaptrip
Hi Allan,
Thank you for your review! We’re really pleased to hear that our team were able to help support with your payment issue. We’re available until 9:30pm every day to make sure we can support our customers when they need us. It’s great to know we could resolve things for you and make the process easier.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Very easy to book
6 March 2026
Reply from Snaptrip
Hi Malcolm,
Thank you so much for your wonderful review! We’re delighted to hear you found the booking process easy.
We hope you have a fantastic stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
Reply from Snaptrip
Hi Ken,
Thanks so much for the great feedback! We're really pleased to hear you found the site easy to use and the information helpful.
We hope you have a fantastic trip and look forward to helping you plan the next one!
Best wishes,
Rebecca
Reply from Snaptrip
Hi Gillian,
Thank you so much for your lovely review! We're really pleased to hear that you found the booking process easy and that the property information was helpful when making your choice.
We hope you have a fantastic stay!
Best wishes,
Rebecca
Simple and straight forward
3 March 2026
Reply from Snaptrip
Hi Di,
Thank you for taking the time to leave a review. We’re delighted to hear you found the booking process simple and straightforward — that’s exactly the experience we aim to provide!
We hope you have a wonderful stay and look forward to helping you again in the future.
Best wishes,
Rebecca
Albion hotel hull
Albion hotel hull , disgusting dirty room door wouldn't lock , no one to get in touch about a refund unable to even stay
3 March 2026
Unprompted review
Reply from Snaptrip
Hi Paula,
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience at the Albion Hotel Hull. We understand how upsetting and worrying this must have been.
Although we don’t manage the property directly, we would really like to help you raise this with the hotel via the managing agent, and look into what happened. Please contact us at support@snaptrip.com with your booking details, and we’ll do everything we can to support you.
We’re truly sorry your stay wasn’t what you expected and appreciate you bringing this to our attention.
Best wishes,
Rebecca
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.