Snap Rentals Reviews 

27,715
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,041 reviews, reviewers overwhelmingly had a great experience with this company. Local customers and travelers frequently mention that the staff is exceptionally friendly, welcoming, and efficient, making the entire vehicle collection process exceptionally smooth. Consumers consistently appreciate the clean and reliable hybrid vehicles, highly affordable rental prices, and fast airport shuttle services that make travel extremely easy. Some reviewers were not happy with unexpected extra fees and additional administrative charges applied during or after their rental period. A few people also mentioned receiving older, heavily worn, or damaged vehicles that did not feel completely safe or meet proper rental standards.

What people talk about most

Service

Clients share positive opinions on service, highlighting fast and seamless airport transfers alongside a... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, polite, and efficient... See more

Product

Consumers find product to be positive, highlighting vehicles that are consistently clean, modern, and... See more

Price

Customers consistently note positive experiences with price, describing the costs as very reasonable and... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with clean, well-maintained, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy pickup and drop-off process, and the vehicle provided was a new hybrid, which was a great plus. Overall, everything went smoothly and the car was in excellent condition. The only downside wa... See more

Rated 5 out of 5 stars

The online reservation was smooth and there were great choices of vehicles to pick from. The email on shuttle instructions from the airport was fairly clear. Car pickup process was extremely quick! We... See more

Rated 5 out of 5 stars

My name is Hakolo Ikitule, I have used Snap Rentals twice, and both times they have been great. Well awesome really, the attendant she was great, especially her smile, the way she spoke, and explained... See more

Rated 5 out of 5 stars

Amazing service at Snap Rental – Thank you Sabrina! The agency is fantastic with a great welcome service. We ran into some issues while picking up the vehicle, but Sabrina was incredibly helpful.... See more


Company details

  1. Car Rental Agency
  2. Car Accessories Store
  3. Car Leasing Service
  4. Leasing Service

About Snap Rentals

Written by the company

Safe, Fuel Efficient Rental Cars That Don't Cost The Earth

Snap’s range of rental cars are reliable, clean and ready to go on arrival. Whether you are renting a car for a day or looking for monthly car rental, Snap makes your car rental experience easy and affordable.

With car rental locations in Auckland City, Auckland Airport, Christchurch & Queenstown, Snap has you covered for trips all across New Zealand!

Make your booking today!

BOOK NOW

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(27,715)

900 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service, Luxury Vehicle, and Great Value – Highly Recommended!

Everything, staff so friendly, very informative and attention to details which I couldn't get his name but his an humble Indian man. Your price very affordable and the vehicle is so luxury. Couldn't get this price anywhere else that goes with the vehicle provided. Excellence services and we will be definitely recommend this to all our families. I so love the free Sims that you have also provided in the office, what an excellent idea, one stop shop, get your car and get your Sim. Too good

30 August 2026
Unprompted review
Rated 5 out of 5 stars

The service was above and beyond and we…

The service was above and beyond and we will always use these services from here on in. The staff where absolutely amazing there is not one thing I could possibly change to make the whole process any better than what we recieved.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company, great choice

The staff at snap Rentals were wonderful and very helpful. My daughter organised a car through snap Rentals when she came to New Zealand last year,and had told me about them and how their prices were very good and the car she received was great for her family. The efficiency of the shuttle service was good. I will definitely be using them again and definitely recommend them.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Choose snap over any other!

Used snap multiple times now throughout New Zealand- always seamless pickup and drop-off - never had an issue, everything is as advertised.
would highly recommend and wouldn’t hire from anyone else!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, with everything done online all we had to do was sign and pick up the keys. Drop off was even easier and there was hardly any wait time for the shuttles. Not to mention the costs were very reasonable.

11 August 2026
Unprompted review

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