Smart Wellness Reviews 709

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and swift delivery service, often noting that products arrive much faster than expected, even for regional deliveries. People are also very satisfied with the quality of the products, finding them to be exactly as described and effective for their needs. The ordering process is frequently highlighted as simple and straightforward, and the overall service, including communication, is described as excellent. However, some customers experienced issues with the delivery service, such as packages not arriving or not receiving tracking information. A few other people also felt that certain products, like a blood pressure monitor, did not provide consistent results or that an adaptor received was not functional.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the swift... See more

Product

Clients share positive opinions on product quality and functionality. Many reviewers praise the products as... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the speed and efficiency of the... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the speedy, efficient, and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved EOFY $ALE ! Good communications and speedy dispatch - important when you are in pain waiting for devices to arrive at your door to alleviate pain :) Omron HVF021 Tens Therapy Device s... See more

Rated 5 out of 5 stars

I appreciated that the shipping was in the price and that delivery was so surprisingly swift. I also appreciated the courtesy of the inclusion of the good quality batteries. Was not expected. As t... See more

Rated 5 out of 5 stars

I recently purchased two products online from Smart Wellness. I was given their contact details by my pharmacy for the replacement of a part for an Omron product. I found their website very accessibl... See more

Rated 5 out of 5 stars

I spoke to Sandra over the telephone and ordered a QF pedometer as I had subjected my previous model to a Westinghouse washing machine. (It was clean but no longer worked). I let her know that I was... See more


Company details

  1. #4 of 9 best companies in Medical Supply Store

Written by the company

Smart Wellness is an online shopping destination established to meet a growing market demand for high quality, high tech health and wellbeing products. Smart Wellness uses smart technology to help people manage their various health concerns. People of all ages can benefit from our wide range of products and appreciate our commitment to a hassle-free, value for money online shopping experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

709 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Staff were excellent

I had an issue with an online purchase of one of their Blood Pressure monitors from their web store (my fault) that the staff actively helped sort out.

Delivery was also fast and it was packaged well.

1 December 2025
Smart Wellness logo

Reply from Smart Wellness

Thank you for your feedback. We’re pleased to hear our team was able to assist and help resolve the issue with your online purchase. Providing supportive and proactive customer service is very important to us. It’s also great to know your order arrived quickly and was well packaged. We really appreciate you taking the time to share your experience with Smart Wellness.

Rated 3 out of 5 stars

Not totally impressed

I liked the response and quick delivery time.

I wasn't too pleased with the fact that when I decided to purchase my Smart Wellness product I got an email telling me that I was eligible for a 10% introductory discount. When I asked about this discount I received a response saying that the product I wanted wasn't eligible for the introductory offer because the price was already discounted.
This seemed odd to me as I thought the purpose of offering an introductory discount was to urge the prospective buyer to make a decision. In any case, I note that many of the products on the Smart Wellness website were shown as being discounted. In my opinion if a company is prepared to offer an introductory discount for first-time buyers, they should be prepared to stand by the discount even if the chosen product is discounted already.

26 November 2025
Smart Wellness logo

Reply from Smart Wellness

Thank you for taking the time to share your feedback. We’re pleased to hear you were happy with our response and the delivery timeframe, but we’re sorry to learn that the experience around the introductory discount was disappointing.

We appreciate you explaining your perspective, and we understand how this could feel confusing or frustrating. Your comments have been noted and are valuable to us as we continue to review how our offers and promotions are communicated. Thank you for sharing your experience and for choosing Smart Wellness.

Rated 5 out of 5 stars

Although there was an Issue with Your…

Although there was an Issue with Your Delivery Service it was Resolved Quickly and Efficiently by Jess. The Problem was Not Your Company’s Fault it was the Delivery Service Fault Completely. Jess is a Real Asset to Your Company.

6 December 2025
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Reply from Smart Wellness

Thank you for taking the time to share your feedback. We’re pleased to hear the delivery issue was resolved quickly and efficiently, and that Jess was able to assist you throughout the process. Providing clear communication and proactive support is very important to us, and your kind words have been shared with the team. We really appreciate you choosing Smart Wellness.

Rated 5 out of 5 stars

Fantastic Service.

The speed and efficiency that my order was processed and delivered was outstanding.

3 December 2025
Smart Wellness logo

Reply from Smart Wellness

Thank you for your wonderful feedback. We’re pleased to hear you were impressed with the speed and efficiency of both processing and delivery. We really appreciate you taking the time to share your experience with Smart Wellness.

Rated 5 out of 5 stars

OMRON BP Cuff

I was very pleasantly surprised by how quickly my order was delivered. Packaging was secure, and the BP cuff was as described. Worked straight off!!

9 December 2025
Smart Wellness logo

Reply from Smart Wellness

Thank you for your feedback. We’re pleased to hear your order arrived quickly, was securely packaged, and that the OMRON BP cuff met your expectations. We appreciate you taking the time to share your experience with Smart Wellness.

Rated 5 out of 5 stars

I bought a blood pressure monitor…

I bought a blood pressure monitor during the Black Friday sale with $100 off the normal price. The purchasing process was simple and straightforward, and the item was delivered very quickly. The item was brand new, very well packaged and exactly as described.

22 November 2025
Rated 5 out of 5 stars

Arrived very fast

Easy to order, arrived very fast.
Have now used it. I like the symbol that tells you if you have the cuff on properly. The brand was recommended by my doctor, and the model is the same as used in their clinic.

12 November 2025

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