Loved EOFY $ALE ! Good communications and speedy dispatch - important when you are in pain waiting for devices to arrive at your door to alleviate pain :) Omron HVF021 Tens Therapy Device s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I appreciated that the shipping was in the price and that delivery was so surprisingly swift. I also appreciated the courtesy of the inclusion of the good quality batteries. Was not expected. As t... See more
I recently purchased two products online from Smart Wellness. I was given their contact details by my pharmacy for the replacement of a part for an Omron product. I found their website very accessibl... See more
I spoke to Sandra over the telephone and ordered a QF pedometer as I had subjected my previous model to a Westinghouse washing machine. (It was clean but no longer worked). I let her know that I was... See more
Company details
- #4 of 9 best companies in Medical Supply Store
Written by the company
Smart Wellness is an online shopping destination established to meet a growing market demand for high quality, high tech health and wellbeing products. Smart Wellness uses smart technology to help people manage their various health concerns. People of all ages can benefit from our wide range of products and appreciate our commitment to a hassle-free, value for money online shopping experience.
Contact info
626 Lorimer St, 3207, Fishermans Bend, Australia
- 0419344274
- thomaswatson@jadavey.com.au
- smartwellness.com.au
4.8
Excellent
709 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Smart Wellness
Hi Dennis,
Thanks for taking the time to provide us with feedback. I will follow up immediately and have our customer service team get in contact with you when they have an update. Your order should definitely have arrived by now. It may be waiting at the local post office if there was nobody available to receive the order when it was delivered.
Was received very quickly and in…perfect condition. Mm
Was received very quickly and in perfect condition. We were notified of the parcel coming.
22 January 2026
Reply from Smart Wellness
Thank you for your feedback. We’re pleased to hear your order arrived quickly and in perfect condition, and that the delivery notifications were helpful. We really appreciate you taking the time to share your experience with Smart Wellness.
Simple to order online and prompt
Simple to order online and prompt, hasselfree delivery.
21 January 2026
Reply from Smart Wellness
Thank you for your feedback. We’re glad to hear you found the ordering process simple and that your delivery was prompt and hassle-free. We appreciate you taking the time to share your experience with Smart Wellness.
User friendly website
User friendly website; good products; prices are fair; quick delivery
6 January 2026
Reply from Smart Wellness
Thank you for your feedback. We’re pleased to hear you found our website user-friendly, our products well suited to your needs, and our pricing fair. It’s also great to know your order arrived quickly. We really appreciate you taking the time to share your experience with Smart Wellness.
Good offer
The Water Flosser is a good purchase at the discounted price. Works well but may be a bit cumbersome for some people to use because of its size and weight.
17 January 2026
Reply from Smart Wellness
Thank you for your feedback. We’re pleased to hear you found the Water Flosser to be good value and working well. We also appreciate your comments regarding size and weight, as this kind of feedback is helpful for other customers when considering their options. Thank you for sharing your experience with Smart Wellness.
A VERY PLEASANT EXPERIENCE
A VERY PLEASANT EXPERIENCE
Everyone in the company were very helpful, understanding and proactive. I have had wonderful experiences from other companies but this one stands out. Thank you from the bottom of my heart!
7 January 2026
Reply from Smart Wellness
Thank you so much for your kind and heartfelt feedback. We’re truly pleased to hear that our team’s helpful, understanding, and proactive approach made such a positive impression. Knowing that your experience stood out means a great deal to us. Thank you for taking the time to share this and for choosing Smart Wellness.
Reply from Smart Wellness
Thank you for your feedback. We’re pleased to hear you found our website easy to use and that your order arrived in good time. We appreciate you taking the time to share your experience with Smart Wellness.
Good supplier with with fast delivery.
Good supplier with with fast delivery.
Omron HEM-7361T has proved to be a plus in its diagnostics ability. Overall a well satisfied customer.
29 December 2025
Reply from Smart Wellness
Thank you for your feedback. We’re pleased to hear you found us to be a reliable supplier with fast delivery and that you’re satisfied with your OMRON device overall. We appreciate you taking the time to share your experience with Smart Wellness.
Reply from Smart Wellness
Thank you for your wonderful feedback. We’re pleased to hear you found our pricing great and that your order arrived so quickly. We really appreciate your recommendation and thank you for choosing Smart Wellness.
Omron TENS machine.
I ordered online and received confirmation of my order immediately. My order arrived within 2 days and I'm extremely pleased with the service I received.
29 December 2025
Reply from Smart Wellness
Thank you for your feedback. We’re pleased to hear that your order confirmation was received promptly and that your OMRON TENS machine arrived quickly. It’s great to know you were happy with the service provided, and we really appreciate you taking the time to share your experience with Smart Wellness.
Reply from Smart Wellness
Thank you for your feedback. We’re glad to hear you had a great experience and really appreciate you taking the time to share it with Smart Wellness.
on time delivery
28 December 2025
Reply from Smart Wellness
Thank you for your feedback. We’re pleased to hear your order was delivered on time and appreciate you taking the time to share your experience with Smart Wellness.
Quick delivery
Quick delivery, even during the Christmas break. Great products, exactly what I wanted and needed. Great experience all round. Thank you
28 December 2025
Reply from Smart Wellness
Thank you for your lovely feedback. We’re pleased to hear your order arrived quickly, even over the Christmas break, and that you were happy with the products you received. It’s great to know you had a positive experience overall, and we really appreciate you taking the time to share it with Smart Wellness.
Was a great experience to receive the…
Was a great experience to receive the item so fast.was a bit disappointed it was not the same as my daughters,but it does the job well
27 December 2025
Reply from Smart Wellness
Thank you for your feedback. We’re pleased to hear your order arrived quickly and that the product is working well for you. We also appreciate you sharing your thoughts, as comparisons and expectations can vary, and feedback like this helps other customers make informed choices. Thank you for taking the time to share your experience with Smart Wellness.
Speedy delivery over Xmas New Year to…
Speedy delivery over Xmas New Year to country Victoria
26 December 2025
Reply from Smart Wellness
Thank you for your feedback. We’re pleased to hear your order arrived quickly over the Christmas and New Year period, even to regional Victoria. We appreciate you taking the time to share your experience with Smart Wellness.
Kept informed on my purchase
Kept informed on my purchase over the Christmas period & received my purchase really fast very impressed.Great product works well very happy.
26 December 2025
Reply from Smart Wellness
Thank you for your feedback. We’re pleased to hear you were kept informed throughout the Christmas period and that your order arrived quickly. It’s great to know you’re happy with the product, and we really appreciate you taking the time to share your experience with Smart Wellness.
Very good service and great expert…knowledge.
Very good service and great expert knowledge. Very well coordinated way of doing things. Excellent. Very professional attitude.
24 December 2025
Reply from Smart Wellness
Thank you for your feedback. We’re pleased to hear you experienced professional service and found our team knowledgeable and well coordinated. We really appreciate you taking the time to share your experience with Smart Wellness.
I'm so impressed with Smart Wellness
I'm so impressed with Smart Wellness! Their approach to health is modern, professional, and truly effective
5 December 2025
Unprompted review
Reply from Smart Wellness
Thank you for your kind feedback. We’re pleased to hear you’ve been impressed with our modern and professional approach, and we really appreciate you taking the time to share your experience with Smart Wellness.
Got what I ordered on time
29 November 2025
Reply from Smart Wellness
Thank you for your feedback. We’re pleased to hear your order arrived on time and appreciate you taking the time to share your experience with Smart Wellness.
You send unsolicited mail which I can't…
You send unsolicited mail which I can't unsubscribe from!
8 December 2025
Reply from Smart Wellness
Hi Erwin, thanks for taking the time to provide us with feedback. All written communication does have an option to unsubscribe, I will investigate how we can make that more obvious moving forward. In the meantime I will remove you from our mailing list.
Best regards
Tom
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