Smart Travel Deals Reviews 

71
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

AVOID. Do not use this website. They do not provide all the details up front - only after you have booked do you discover you are parking at a shopping centre and that you are required to ring 30 min... See more

Company replied

Rated 5 out of 5 stars

I had a pleasant experience I met special people,well prepared at all times ready to help you in case you need it,the driver who accompanied me to the airport very nice very kind more helped with the... See more

Rated 1 out of 5 stars

Trash website, Don’t don’t don’t......We were supposed to pick up the car 7:30 in the morning and after a million calls not attended they tell me the car has a breakdown they can’t start it probably... See more

Company replied

Rated 1 out of 5 stars

Booked on 30/9 for a drop off service on 27/12 at 6am. Received a text reminder at 8pm 26/12 to remind me of my booking and to ring 30mins prior to arrival. Rang 30mins prior to Heathrow and was told... See more

Company replied

Company details

  1. Parking Lot

Information provided by various external sources

Compare and book cheaper off-site airport parking for Meet and Greet and park and ride services!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

71 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(71)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service provided on departure and return at a very competitive price. Will be booking again on our next trip for sure.👌

7 October 2020
Unprompted review
Rated 5 out of 5 stars

Smart travel deal best around

What more can I say best company in Luton they take care of your vehicle they are extremely helpful and very polite they went beyond Great service will definitely use this company again gold star ⭐️ ⭐️ Smart travel deals best company around reasonable price only waited 10 minute Absolutely no issues whatsoever very friendly guys 😁

25 September 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, friendly and polite staff.
Very quickly taken to Airport by friendly driver. Collected on arrival very quickly and find the car ready on arrival.
Would I recommend to others : Yes definitely thank you

22 September 2020
Unprompted review
Rated 5 out of 5 stars

I booked meet and greet at Heathrow…

I booked meet and greet at Heathrow terminal 2. Ensure you call them as they can also take your car from the drop off. Very smooth and good pick up too. And to top if off it was half the price of the normal Heathrow meet and greet..

18 September 2020
Unprompted review
Rated 5 out of 5 stars

a wonderful staff

I had a pleasant experience I met special people,well prepared at all times ready to help you in case you need it,the driver who accompanied me to the airport very nice very kind more helped with the luggage gave me valuable directions...
I found my car in perfect condition. I had no problems. I wholeheartedly recommend this team

16 September 2020
Unprompted review
Rated 1 out of 5 stars

SHOCKING!

My sister booked 2 cars for Meet & Greet airport parking with Smart Travel Deals at Manchester Airport at a cost of £49.93 each per car. When she rang to say we were almost there they said we had no bookings with them, then when we sent confirmation over they said it was Park & Ride, despite it saying on their confirmation it was Meet & Greet. We were told to just pull over and let them know when we arrived at the airport, anyone whose ever been knows this is virtually impossible. Anyway we did and rang them again to be told to go through the barriers and park in the multi storey bit. A guy eventually came and told us it would be an extra £4.50 per car on arrival and also departure for the barrier fee to get our cars back. We paid obviously as time was passing. We arrived back and I rang them to be told there was only 1 driver available so one of us would have to wait. We waited about half an hour for the first car and another half an hour for mine, so an hour in total at night, half an hour of which was as a lone female at night in a multi storey car park! Anyhow the worst of it was the state of my car. It had clocked hundreds of miles up (I can prove it as I'd taken a photo of the speedo for an accident I'd literally just had), it was covered inside and outside in mud (my car had been on a driving test (I'm a driving instructor) the day before I went on holiday and it has to be spotless for test or they won't take it out so it was clean inside and out) and the radio station had been changed so someone had clearly used it whilst I was away. I've contacted the police but DO NOT USE! COMPLETE COWBOYS! If you want to contact me to verify this is genuine, please do.

10 September 2020
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience, prompt and reliable, did exactly what they promised at a reasonable price.
I would use this company again

9 September 2020
Unprompted review
Rated 5 out of 5 stars

Got cheap hotel and shuttle service

Got cheap hotel and shuttle service. Very satisfied. :-)

17 March 2020
Unprompted review
Smart Travel Deals logo

Reply from Smart Travel Deals

Dear Carolyn,

Thanks for the awesome review, Carolyn! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. See you again.

Regards
Smart Travel Deals Support Team

Rated 5 out of 5 stars

5 star for meet and greet...

The service was given certainly much better than the service we received from a similar meet and greet at Manchester airport.

13 March 2020
Unprompted review
Smart Travel Deals logo

Reply from Smart Travel Deals

Dear Lisa,

Thanks for the 5 star. Hope so, we will see you soon.

Regards
Smart Travel Deals Support Team

Rated 5 out of 5 stars

value for money

value for money. Easy to book. Hassle-free service.

8 March 2020
Unprompted review
Smart Travel Deals logo

Reply from Smart Travel Deals

Dear Naina,

Thank you so much for your kind words. :-)

Regards,
Smart Travel Deals Support Team

Rated 1 out of 5 stars

Trash website

Trash website, Don’t don’t don’t......We were supposed to pick up the car 7:30 in the morning and after a million calls not attended they tell me the car has a breakdown they can’t start it probably the driver has left the light on,,,,Just imagine.....You leave your car in a perfect condition and after a 9 hours flight you a devastated waiting still 2 more hours at the airport god knows for what ,you are not sure if you’ll get your car back,That’s why they have overpassed any borders will make legal complain on this company if I can call it company......Guys don’t do the same mistake,they should not be on the market to cheat people ,AVOID,AVOID, AVOID....

23 February 2020
Unprompted review
Smart Travel Deals logo

Reply from Smart Travel Deals

Dear Veronica,

We are sorry to learn about unfortunate situation you have to encounter at the airport upon arrival. Please note we are a booking agent and are not directly linked with the provision of airport parking services to the clients. We do understand your concern, but we cannot be blamed for that unfortunate incident. It’s not fair to give such harsh remarks to our website, after the parking operator accepted and recovered its mistake!
The car battery can be drained due to multiple reasons and the parking operator, has taken complete responsibility for its breakdown. We understand that you have to wait a couple of hours for the vehicle to be returned, but this unfortunate situation can come across anytime. If a driver has left the light on, this can happen with any individual. At the end of the day we all are humans and commits mistakes. Hope you had a great tour!

Regards,
Smart Travel Deals Support Team

Rated 1 out of 5 stars

AVOID

AVOID. Do not use this website. They do not provide all the details up front - only after you have booked do you discover you are parking at a shopping centre and that you are required to ring 30 minutes before you arrive at the car park to get to the airport. I tried calling the customer services who said they were merely a provider and unable to help. Also, their booking did provide a confirmation number only a receipt number - yet the phone operative kept requesting a confirmation number. AVOID.

17 February 2020
Unprompted review
Smart Travel Deals logo

Reply from Smart Travel Deals

Dear Joan,

Thanks for your valuable feedback, please keep in mind, we are a booking agent and are not directly involved with the provision of parking services to the customers. We are extremely sorry to learn about the troubles you have come across on your departure day. Kindly share the name of parking operator so that we can escalate your issue to the relevant operator and help you out in the best possible way.
In case you have not availed the parking services, kindly share the details of your booking so that we can refund the booking charges to you.
Please spare a few minutes to leave a review at the website of the parking service provider so that they can improve their services!

Regards,
Smart Travel Deals Support Team

Rated 1 out of 5 stars

poor service

I tried leaving feedback from an email for customer satisfaction but it wouldn’t recognise my booking reference STP-fidpw030220 funny as this was sent by the company, every time I tried it failed to go through so had to leave it here instead.
We arrived at the airport as told on the booking information, we called to say we was 30mins away, on arrival at the airport there was no driver! I called to find out where they was and was told I had gone to the wrong place, even though I followed the information on the confirmation email.
Before the driver would take my car I had to pay another £4:50 so he could get out the car park!
When we returned our flight was delayed due to the weather by 1 hour, I called and was told I was late and it would cost a further £10!
We was told to go to the departure drop off point and wait for our car, after an hour and still no car I had to contact them again only to be told they are busy and it would be there soon,
When they finally arrived the car had a scratch on the side, the driver said I needed to take this up with the office, the location they returned the car was for dropping off passengers not for car drop off or collecting it states that you could be fined for doing this, yet the company don’t care as it’s not registered to them!
I wouldn’t recommend these or use them again, the service is appalling with the drivers not being in uniform, no customer service skills what so ever! It’s company’s like this that ruin it for everyone else who is genuine.

12 February 2020
Unprompted review
Smart Travel Deals logo

Reply from Smart Travel Deals

Dear Tim Cross,

Thanks for taking time to leave us a review and we are really sorry to hear about your experience. We have confirmed with our customer care department and they have verified that you did have a reservation with the mentioned reference number.
Can you please share call log details with the chauffeur so that we can pursue the matter with our parking operator and investigate why you were being directed at the wrong location and charged for the vehicle to be parked out.
You have to pay 10 pounds on your return because when the flight is delayed the car park has to re-assign the chauffeur according to your new timings.
It is always recommended to take images of your vehicle before handing it over to the chauffeur, so that you have proof in case of any damage upon return. If you have taken images before (without scratch) and after arrival (with scratch) kindly share with us.
Kindly share your booking details along with your complaints at info@smarttraveldeals.co.uk so that our customer care department responds you after thorough investigation.

Regards,
Smart Travel Deals Support Team

Rated 5 out of 5 stars

Easy to use and a good price

Easy to use and a good price - I hope the service for parking is as good!

1 February 2020
Unprompted review
Smart Travel Deals logo

Reply from Smart Travel Deals

Dear Chris Rogers,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to serve you again.

Regards
Smart Travel Deals Support Team

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