Smarthomesounds Reviews 

1,912
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff who provide great product information. Many appreciate the competitive pricing, often finding deals and lower costs compared to other retailers. Reviewers frequently commend the high quality of products, noting impressive sound and aesthetics. The fast and secure delivery, often with next-day options and good communication, is also highly valued. However, some customers also noted issues with products, such as items arriving damaged or developing defects, including a missing part in one instance. A few other people also felt that delivery times were not always met as promised, leading to inconvenience.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Product

Customers consistently note positive experiences with product, praising the quality, sound, and overall... See more

Price

Consumers find price to be positive, with many reviewers consistently highlighting competitive and good... See more

Service

Users describe positive interactions with service, consistently reporting excellent and great service from... See more

Order

Clients share positive opinions on order, frequently highlighting the speed and efficiency of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot fault their pricing and their customer service - by far one of the best experiences I’ve had with an advisor in generals. Jamie helped me out with a query and spent time pulling together someth... See more

Company replied

Rated 5 out of 5 stars

Excellent advice before purchasing via online chat. Already own Bose Quiet Comfort Ultra and wanted to know if the talk around the Sennheiser ADB 630 was justified to be that much better. I was told... See more

Company replied

Rated 5 out of 5 stars

I needed a new TV and being out of the loop for many years around TV technology I was so glad  Cheltenham Smart Home Sounds were recommended to me by a friend.  If you want great service, excellent pr... See more

Company replied

Rated 5 out of 5 stars

After selling my Sonos port I needed a new speaker for my lounge and one for my dining room. I had already identified the Sonos Era 100 and Sonos Roam 2 as my solution. Whilst waiting for the sale to... See more

Company replied


Company details

  1. Electronics Store

Information provided by various external sources

Smart Home Sounds are experts in Sonos. Our trained team can help you select the system that is right for you. Once you have chosen your system, we can help you with the setup​ and configuration of your Sonos product


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(1,912)

359 reviews in the last 12 months

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Rated 5 out of 5 stars

Sennheiser 630

Excellent advice before purchasing via online chat. Already own Bose Quiet Comfort Ultra and wanted to know if the talk around the Sennheiser ADB 630 was justified to be that much better. I was told that I would definitely notice the difference, so went for it and bought them. I was seriously impressed with how natural sounding they are with strong bass, clear treble and a midrange that I had been missing previously.
Delivery was excellent with a 1hour window and a simple 4 digit code to give to driver for security. No dramas and a thoroughly simple experience from start to finish. Thanks 🙏 Jamie and guys at SHS👍

1 July 2026
Unprompted review
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Reply from Smarthomesounds

Hi John,

Thank you for your awesome review! We're so pleased Jamie could help you find the right headphones, and it's fantastic to hear your new Sennheiser headphones have made such a great impression.It's also great to know your delivery experience was smooth from start to finish.

All the best :)
SHS

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, TV was the cheapest I could find and delivery was unbelievably quick, next day service. Will be using again definitely.

28 June 2026
Unprompted review
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Reply from Smarthomesounds

Hi Kevin

Thank you for your fantastic review! We're so pleased you were happy with both the price and the speedy delivery. We really appreciate your support and can't wait to help you again next time!

All the best :D
SHS

Rated 5 out of 5 stars

Great service

Great service, excellent comms, fast shipping and a great deal on the items I bought.
Very happy with the company and the service.

8 June 2026
Unprompted review
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Reply from Smarthomesounds

Hi David,

Thanks so much for your great review! We're really glad to hear everything went without a hitch and that you were happy with the updates along the way, the quick delivery, and the value you got!

All the best :D
SHS

Rated 5 out of 5 stars

I recently purchased a Wiim Ultra…

I recently purchased a Wiim Ultra Amplifier - I could have purchased it from Amazon or many other retailers, but the in person customer service is something I value and they are brilliant..... I was going to change my mind for a different product and they were able to impartially advise me what product is best suited anyway I look forward to when they run their sale again as prices have now gone back up !!!!..... Oh and delivery was brilliant, I got updates of when I could expect the item to be delivered.

30 June 2026
Unprompted review
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Reply from Smarthomesounds

Hi Sheetal, thanks for your lovely review! If we're able to help again with any further questions or support required, please be sure to keep in touch.

All the best from us all at Team SHS :)

Rated 5 out of 5 stars

Helpful People

These guys were really helpful over email to suggest the right product and how to install.

1 July 2026
Unprompted review
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Reply from Smarthomesounds

Hi,

Thank you for your kind review! We're delighted we could help you choose the right product and provide installation advice. We really appreciate your support and hope you enjoy your new setup!

All the best :)
SHS

Rated 5 out of 5 stars

Excellent Quality and Delivery

The earphones I bought were great, the delivery went well and everything was transparent. I'm happy with everything that went on. Smart Home Sounds did really well.

26 June 2026
Unprompted review
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Reply from Smarthomesounds

Hi Leon,

Thank you for your wonderful review! It's great to hear you're pleased with your new earphones and that your order arrived smoothly. We really appreciate you choosing Smart Home Sounds and hope you enjoy listening!

All the best :D
SHS

Rated 5 out of 5 stars

SHS rocks with their products

First of all, the brand of company 5 star. Smart Home Sound it's the company that holds to original world brands that are known for the quality. The delivery service was great and the communication with their clients. Sometimes they have discount and that benefit us all. I will definitely recommend them. They also have option for monthly payments, so that's spot on. I will come back and buy more products for sure. For the end, I would like to thank them for a wonderful service.

27 June 2026
Unprompted review
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Reply from Smarthomesounds

Hi Zenis,

Thank you for your amazing review and kind recommendation! We're thrilled you were happy with our service, communication and delivery, and that you found our payment options and offers worthwhile!

All the best :)
SHS

Rated 5 out of 5 stars

This is a great item

This is a great item, with great service and support. Thank you 🙏

2 July 2026
Unprompted review
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Reply from Smarthomesounds

Hi Nick,

Thank you for your kind review! We're so pleased to hear you're happy with both your purchase and the service you received. We really appreciate your support and hope you enjoy your new item!

All the best :)
SHS

Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service, everything I ordered came the next working day and was really well wrapped, so no damage.
The communication was first class told me everything I needed to know about the delivery times and what to expect.
Keep up the great service and many thanks.

25 June 2026
Unprompted review
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Reply from Smarthomesounds

Hi Paul,

Thank you for your awesome review! We're really pleased to hear everything arrived quickly, was well packaged, and that our updates kept you informed throughout.
We really appreciate you taking the time to leave us a review, and we hope you enjoy your new gear!

All the best :D
SHS

Rated 5 out of 5 stars

Speedy delivery and support

Mistakenly put the same order in twice and the support team was quick and lovely sorting out the problem. Delivery was the next day and the items are at competitive prices, can't really ask for anything more.

25 June 2026
Unprompted review
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Reply from Smarthomesounds

Hi Dan,

Thank you for your amazing review! We're really glad our team could get everything sorted quickly and that your order arrived the very next day. It's great to hear you were happy with our prices too. Thank you again for choosing Smart Home Sounds!

All the best :)
SHS

Rated 5 out of 5 stars

Emailed the company when I wasn't sure…

Emailed the company when I wasn't sure about buying from them or Amazon. I was a bit unsure about buying online from a relatively small company. They were professional and helpful so I decided to go with them and do not regret it. The Sonos speakers are so much better than the Amazon Echo Studio I was using before. I don't want to stop listening to them. They were also cheaper than elsewhere and included a 6 year guarantee.

23 June 2026
Unprompted review
Smarthomesounds logo

Reply from Smarthomesounds

Hi Mr Willoughby,

Thank you for the lovely review! We're so glad you chose to shop with us and that our team could help you feel confident in your decision. Even better, it's great to hear you're loving your new Sonos speakers! Thanks again for your support, and enjoy your new setup!

All the best :)
SHS

Rated 5 out of 5 stars

Always great customer service with…

Always great customer service with Smarthomesounds and at a very competitive price. The amp and speakers were received the following day, as promised. My go to site for audio!

23 June 2026
Unprompted review
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Reply from Smarthomesounds

Hello, thank you so much for this lovely review! We're always happy to help! :D - SHS

Rated 5 out of 5 stars

The experience was smooth even when I…

The experience was smooth even when I called as it wasn’t delivered the next day the person on the phone was very helpful and helped so my delivery arrived in time for my husbands birthday. Thank you for making his day .

25 June 2026
Unprompted review
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Reply from Smarthomesounds

Hello, thank you for leaving us this great review! We're so glad the delivery arrived and we hope your husband had a lovely birthday! - SHS :D

Rated 5 out of 5 stars

In stock unlike others

Great priced stylus, Item was in stock and arrived super quick. No problems whatsoever.

23 June 2026
Unprompted review
Smarthomesounds logo

Reply from Smarthomesounds

Hello, thank you for leaving us this great review! - SHS :D

Rated 5 out of 5 stars

I got good advice from the on line…

I got good advice from the on line questions and finally decided on the Marshall Kilburn 111 Bluetooth portable speaker.
It is a quality piece of kit , great sound, ,I like thw traditional volume, treble and bass controls , very pleased with it.

16 June 2026
Unprompted review
Smarthomesounds logo

Reply from Smarthomesounds

Hello, thank you for this lovely review! We're so glad to hear you love your new speaker! - SHS :D

Rated 5 out of 5 stars

Great service

I had really good advice prior to purchasing, next day delivery and an excellent well packaged system. Great all round service

19 June 2026
Unprompted review
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Reply from Smarthomesounds

Hello Clive, thank you for this great review! We're so pleased we could have helped :) - SHS

Rated 5 out of 5 stars

Amazing service

Amazing service. Ordered a turntable and speakers on Friday night and they were delivered on Sunday afternoon. Would definitely recommend.

21 June 2026
Unprompted review
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Reply from Smarthomesounds

Hello Gary, thank you for this lovely review! We're so glad to hear the delivery was super speedy, and we hope to help again soon!

Rated 5 out of 5 stars

Good priced product and fast delivery…

Good priced product and fast delivery with a good courier service used

19 June 2026
Unprompted review
Smarthomesounds logo

Reply from Smarthomesounds

Hello Kev, thank you for leaving us this great review! We hope we can help again soon :D - SHS

Rated 5 out of 5 stars

Great company first class service.

I had not heard of Smart Home Sounds before looking to buy a wi-fi speaker then I could see that the quality of equipment they sold was amazing and I had a good vibe about their service. From first placing my order the speed and communication was 100% the delivery no less, and after sales exceeded the lot.I will be using these guys again, in fact I have already and had exactly the same experience, thank you SHS. *****

17 June 2026
Unprompted review
Smarthomesounds logo

Reply from Smarthomesounds

Hello David, thank you so much for this amazing review! We're so happy to hear that you had such a good experience and we're so glad we could help! - SHS :D

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