Cannot fault their pricing and their customer service - by far one of the best experiences I’ve had with an advisor in generals. Jamie helped me out with a query and spent time pulling together someth... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent advice before purchasing via online chat. Already own Bose Quiet Comfort Ultra and wanted to know if the talk around the Sennheiser ADB 630 was justified to be that much better. I was told... See more
Company replied
I needed a new TV and being out of the loop for many years around TV technology I was so glad Cheltenham Smart Home Sounds were recommended to me by a friend. If you want great service, excellent pr... See more
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After selling my Sonos port I needed a new speaker for my lounge and one for my dining room. I had already identified the Sonos Era 100 and Sonos Roam 2 as my solution. Whilst waiting for the sale to... See more
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Company details
Information provided by various external sources
Smart Home Sounds are experts in Sonos. Our trained team can help you select the system that is right for you. Once you have chosen your system, we can help you with the setup and configuration of your Sonos product
Contact info
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Smarthomesounds
Hi Harry,
Thank you for your great review! We're so pleased that you were happy with our services and we hope to see you again soon!
All the best :)
SHS
I recently bought a set of Sonos era…
I recently bought a set of Sonos era 300’s speakers from Smart Home Sounds and I am so impressed. The price was excellent superb sound quality, and the setup was seamless. They also come with a six year guarantee which is almost unheard of.
5 June 2026
Unprompted review
Reply from Smarthomesounds
Hi Peter,
Thanks so much for the awesome review! We're really glad you're happy with the price and our 6-year warranty. It's great to hear you're already enjoying your new Era 300s too! Thanks again for choosing us, and happy listening!
All the best :D
SHS
Great fast next day delivery
Good information on website.
Great fast next day delivery.
3 June 2026
Unprompted review
Reply from Smarthomesounds
Many thanks for your review, it's greatly appreciated. All the best from Team SHS.
This company is at the very pinnacle of…
This company is at the very pinnacle of entertainment equipment. Honest reviews and in depth analysis, knowledge of products. First class service and first class delivery.
9 June 2026
Unprompted review
Reply from Smarthomesounds
Hello James, thank you for the lovely review! We hope we can help again soon :) - SHS
Unbeatable prices and service
Really easy to order - prices are absolutely the best. Quick delivery with really good updates. Secure delivery (had to give code to get parcel) so feel safe.
1 June 2026
Unprompted review
Reply from Smarthomesounds
Hi Kevin,
Thank you for your awesome review! We’re really pleased you found ordering easy, enjoyed our prices, and felt reassured by the secure, well-updated delivery!
All the best :D
SHS
Top quality service
I asked a lot of questions - changed my order several times - made stipulations on delivery dates - and despite being a total pain (!) they still looked after me really well, and delivered everything on time.
3 June 2026
Unprompted review
Reply from Smarthomesounds
Hi Steve,
Thank you for your awesome review! It was a pleasure helping you get everything just right, and we're delighted to hear you felt well looked after throughout the process. We're especially pleased that everything arrived on time and met your expectations!
All the best :)
SHS
Fast delivery and perfect items
Fast delivery and perfect items, I’ll be expanding some more speakers soon
2 June 2026
Unprompted review
Reply from Smarthomesounds
Hi David,
Thank you for your great review! We're delighted to hear everything arrived quickly and that you're happy with your new speakers. We look forward to helping you expand your system when you're ready!
All the best :D
SHS
Great service from Smart Home Sounds…
Great service from Smart Home Sounds but I paid for a before 12 o'clock DPD service and someone forgot to send the speaker on that delivery. I had work meetings via video in the afternoon and wanted to have the speaker delivered in the morning to avoid any issues. I had to make other arrangements for the delivery, which turned up at 4pm. I contacted SHS and my delivery fee was refunded with an apology for the mess up. This is the only reason for the 4 stars instead of the usual 5 stars and this will not stop me using Smart Home Sounds in the future.
2 June 2026
Unprompted review
Reply from Smarthomesounds
Hi Jeff,
Thank you for your review. We're sorry that your delivery didn't arrive within the requested timeframe and appreciate your understanding. We're pleased we were able to put things right quickly, and we're grateful that this hasn't affected your confidence in us.
All the best :)
SHS
Great service and advice from start to…
Great service and advice from start to finish. Brilliant customer service.
30 May 2026
Unprompted review
Reply from Smarthomesounds
Thank you so much for the lovely review! - SHS :D
Reply from Smarthomesounds
Hi Simon, thanks for sharing your experience of your Smart Home Sounds order.
All the best, Team SHS.
Easy, quick and simple
The purchase was really easy to do aswell as knowing what I’m getting for my money spent. The delivery time is insane I got free next day delivery with my purchase and arrived a few hours before it was due. I am very impressed with this and will definitely be buying more from them!!! 😁😁
29 May 2026
Unprompted review
Reply from Smarthomesounds
Hi Calum,
Thank you for your awesome review! We’re glad you found the purchase process easy and felt confident in what you were getting. It’s also great to hear that your free next day delivery arrived ahead of schedule! Thank you for your support!
All the best :)
SHS
Glad I stumbled upon Smarthome....
I was just about to click the "buy" button at Richer Sounds who had the Sonos Era 300 speakers on sale as a pair bundle when I decided to do one last look around and stumbled upon Smarthome. I had never heard of them before. Their prices were even lower than Richer Sounds, so I decided to buy from them. Within 1 hour, I got notification that my parcel had been dispatched for next day delivery. Excellent communications, prompt delivery, and great prices. Haven't had to use their customer service as the speakers were delivered in pristine condition. Will definitely use them again. Highly recommended.
1 June 2026
Unprompted review
Reply from Smarthomesounds
Hi Robert,
Thank you for your awesome review! It’s great to hear that you found our prices even better than the bundle you were considering elsewhere and we’re really pleased that the ordering and delivery experience was smooth and that our updates kept you in the loop!
All the best :D
SHS
If you like sound and vision worth a visit
I needed a new TV and being out of the loop for many years around TV technology I was so glad Cheltenham Smart Home Sounds were recommended to me by a friend. If you want great service, excellent product information and keen prices you should visit this store. Everyone was so knowledgeable, friendly and professional, with free parking whats not to like. I bought a LG TV which was delivered (free) within a couple of days. If you like sound and vision take a look, you wont be dissapointed.
25 May 2026
Unprompted review
Reply from Smarthomesounds
Hi Dot,
Thank you so much for your lovely 5 star review and for sharing your experience visiting our Cheltenham store. We’re really pleased that you found the team knowledgeable, friendly, and professional. It’s great to know the product information, pricing, and free parking helped make everything easier, and that you’re happy with your new LG TV!
All the best :D
SHS
Highly recommended
I was looking for some Samsung surround sound speakers. SMS happened to have an online offer on what I was looking for, with an additional "first order" discount code, giving by far the best price. Having a Live Chat, the customer service was also excellent. Next day delivery as stated, on time. Can highly recommend.
22 May 2026
Unprompted review
Reply from Smarthomesounds
Hi Ian,
Thank you for your lovely review! We’re so glad to hear you found the Samsung surround sound speakers at a fantastic price with the first-order discount, and that Live Chat and next-day delivery worked exactly as promised. Enjoy your new surround sound speakers!
All the best :)
SHS
Clear website and product information
Clear website and product information. Received a new customer discount which made the product cheaper than on other sites. Delivery arrived the next day as promised without any issues. I’m very happy with the service.
27 May 2026
Unprompted review
Reply from Smarthomesounds
Hi Maija,
Thank you for your fantastic review! We’re glad you found the website clear, the new customer discount helpful, and that your order arrived the next day exactly as promised. We’re really glad to hear you’re satisfied with the service!
All the best :D
SHS
It was great 👍🏻
1 June 2026
Unprompted review
Reply from Smarthomesounds
Hi Ali,
Thank you for your awesome review! We really hope you enjoy your order!
All the best :D
SHS
The extra mile
Smart home sounds go the extra mile for its customers offering free extended warranties and expertise on hand if required, free delivery and prices that are hard to beat whats not to like.
I will definitely use Smart home sounds again.
23 May 2026
Unprompted review
Reply from Smarthomesounds
Hi Ray,
Thank you so much for your wonderful review!
We’re genuinely thrilled to hear that you appreciate our extended warranties, expert support, competitive pricing, and free delivery. Your feedback truly means a lot to us!
All the best :)
SHS
Excellent service and fast delivery
Excellent service from start to finish. The website was easy to use, delivery was quick, and my Sonos Beam Gen 2 arrived well packaged and on time. The setup was straightforward and the sound quality is fantastic. Very happy with my purchase and would definitely recommend Smarthomesounds to others.
26 May 2026
Unprompted review
Reply from Smarthomesounds
Hi David,
Thank you for your fantastic review! We're delighted to hear that you had a great experience with us and that you're enjoying your Sonos Beam Gen 2. It's wonderful to know everything from ordering to delivery and setup went smoothly.
All the best :)
SHS
Quick delivery amd very pleased with…
Quick delivery amd very pleased with the delivery time. Thanks
1 June 2026
Unprompted review
Reply from Smarthomesounds
Hi Ken,
Thank you for the kind review! We're pleased to hear your order arrived quickly and that you were happy with the delivery time. We appreciate your support and hope you enjoy your purchase.
All the best :D
SHS
Great service.
Order dispatched quickly. Great price. YouTube video reviews excellent.
26 May 2026
Unprompted review
Reply from Smarthomesounds
Hi there,
Thank you for your kind review! We're pleased you were happy with the quick delivery, great price, and helpful YouTube reviews. We appreciate your support!
All the best :D
SHS
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