This is the 2nd time I bought heat and smoke sensors from this company (last purchase was few years ago). Prices are reasonable and fast in delivery within few days. Ordering the parts was straightfo... See more
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I contacted this company prior to purchase and they were very helpful. I then purchased two smoke alarms, a heat sensor, a smoke alarm with wif fi connection ad a remote control. A good price. All... See more
Company replied
Initially the e-mail confirmation was received and all good. The packages were then not received for three/four weeks. E-mails to company three times over three weeks before getting reply that order... See more
Company replied
Really easy website to use as all options are clearly laid out to make ordering a very simple process. Items ordered arrived very quickly and were well packaged with simple to follow pairing instructi... See more
Company replied
Company details
Written by the company
Providing the UK with the latest safety, security and smart devices. From Smoke Detectors to CCTV we have a product to help you protect your home and family.
Contact info
Suite 9, Tees Valley Business Centre, TS19 0GD, Stockton-on-Tees, United Kingdom
- 03301226337
- hi@smartdetect.co.uk
- smartdetect.co.uk
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excellent product if a a little fiddly…
excellent product if a a little fiddly to start with, but support was great and took 2 minutes to link up all devices...well done
Extremely efficient and helpful would…
Extremely efficient and helpful would not hesitate to recommend to others
First class customer service
First class customer service. Delay in items getting delivered but kept informed on progress. Much appreciated.
First class service
First class service, due to demand our delivery was put on back order, as soon as there were more supplies we were informed and the detectors arrived as promised.
Can't recommend Smart Detect UK enough.
I've now fitted quite a few of these units for my friends and family. They work every time and when I wasn't sure about something Ricky was on the end of the phone to help me. Just ordered more units for another 3 neighbours. Can't recommend Smart Detect UK enough.
Good service.
Good service.
Was a delay it was only four days. They arrived well wrapped delivered royal mail.
Items arrived within the timescale…
Items arrived within the timescale indicated at time of order. I had some difficulty in setting up the alarms. one phone call and the person at the other end of the phone talked me through the setup procedure and the whole conversation and setup was completed well within 10 minutes. I'm really pleased with the service.
Not fitted yet hence reason for…
Not fitted yet hence reason for dropping a star. Had a query after ordering they got in touch quickly and resolved query very quickly
Easy to set up prompt delivery
Great service quick and friendly…
Great service quick and friendly customer service from them to help me setup my alarms
I ordered my fire alarms from these…
I ordered my fire alarms from these guys and I made a mistake with my payment which didn't go through because of issues with my bank. they contacted me and made me aware. Sorted payment and still got the alarms out to me on time. Really impressed with customer service and communication. Can't fault them at all. I wish all companies were this attentive.
Great products
Great products, well packaged, also received a confirmation phone call.
The instructions at first seamed complicated, after careful reading it all made sense.
Service very good kept you informed
Smoke, Heat Interconnected alarms
Kept informed of order and delivered in 2 parts. Only just installed and everything appears to be working. Relatively easy to set up and pair items.
When they tested it is very loud.
Time will tell how good the items are.
Good communication
Good communication. Ordered during December expecting the items to go on back order, I expected a email acknowledgement however I did receive a phone call confirming delivery would be made early January

Reply from Smart Detect UK
Very efficient service
Very efficient service - was kept up to date with every step of my order.

Reply from Smart Detect UK
My order was received quite promptly…
My order was received quite promptly but was short of 1 item, however it is being sent out right away.

Reply from Smart Detect UK
Smoke, Heat and CO interlinked detectors
A pleasure from start to finish. I got exactly what I needed to comply with the latest Fire Detection Regulations in Scotland, a great price, and a quality product. Everything was delivered quickly, and links provided to help me with setup and installation. In short, the complete package made easy.
Would highly recommend the service

Reply from Smart Detect UK
Great customer service and the products…
Great customer service and the products are easy to link. I was impressed by the quality and the prices are very competitive. I purchased interlinked smoke/heat alarms. I carried out a decent amount of research and this turned out to be a very good value purchase.

Reply from Smart Detect UK
Excellent Company
I ordered 2 smoke alarms, a heat alarm, a wifi smoke alarm and a remote control. Great price. All except the remote arrived in good time. I was kept up todate re the remote and it arrived soon after. Fairly simple to fit and all works well. Hopefully protected for 10 years

Reply from Smart Detect UK
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