Smart Detect UK Reviews 

This is the 2nd time I bought heat and smoke sensors from this company (last purchase was few years ago). Prices are reasonable and fast in delivery within few days. Ordering the parts was straightforward.
I would recommend this company and certainly will buy again.

The Heat Alarm I bought doesn’t work.

took a while to come (think they were waiting on stock) but when they arrived they were perfect. Easy to set up - and, oddly, beautiful to look at :-D The youtube videos definitely helped in setting up

Customer Services was excellent from Ricky and I would not have any hesitation to use this Company. He was so helpful, considerate and nothing was too much trouble.

I think the information leaflet could be clearer.

Initially the e-mail confirmation was received and all good. The packages were then not received for three/four weeks. E-mails to company three times over three weeks before getting reply that order was on back order.
Once reply received the service and order received and went smoothly. Only issue was poor reply to E-mail but product ok and delivery ok. Could have been five star with better communication.

Great service
Fast delivery
Very easy products to set up and install

Excellent Customer Service.
First rate advice received.
Reimbursed after making error on order.

A person named Ricky was very helpful. I didn't realise I ordered the wrong product, but I was left a message to change the item type.

First class service sending item on.Courier service a bit slow.Must be a busy time on the roads.
Thanks a lot.

1 of the smoke alarms I bought was not working. I called the company and a nice guy talked me through instructions. Unfortunately it still didn’t work and he very kindly is sending me a replacement. Excellent service.

Informative, efficient and friendly.

Delivered on time, easy to set up and install, can’t fault Smart Detect

Like devices, nice design. Work well and reasonably easy to set up. Like the fact that you can connect through rf and then only need one WiFi unit, good design that helps save money as you don't need loads of the expensive WiFi units. More than happy with product. My only issue was that I placed my order, got confirmation of order then heard nothing. Had to contact several times before got a response, which still never told me when I would get my order. Then finally got a message to say order was dispatched. Yes I know things can get out of stock and may take a time to get back in but please keep the customer informed, and up to date on when they might expect the order. So to conclude all good, product good just need to improve communication.