This is the 2nd time I bought heat and smoke sensors from this company (last purchase was few years ago). Prices are reasonable and fast in delivery within few days. Ordering the parts was straightfo... See more
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I contacted this company prior to purchase and they were very helpful. I then purchased two smoke alarms, a heat sensor, a smoke alarm with wif fi connection ad a remote control. A good price. All... See more
Company replied
Initially the e-mail confirmation was received and all good. The packages were then not received for three/four weeks. E-mails to company three times over three weeks before getting reply that order... See more
Company replied
Really easy website to use as all options are clearly laid out to make ordering a very simple process. Items ordered arrived very quickly and were well packaged with simple to follow pairing instructi... See more
Company replied
Company details
Written by the company
Providing the UK with the latest safety, security and smart devices. From Smoke Detectors to CCTV we have a product to help you protect your home and family.
Contact info
Suite 9, Tees Valley Business Centre, TS19 0GD, Stockton-on-Tees, United Kingdom
- 03301226337
- hi@smartdetect.co.uk
- smartdetect.co.uk
4.3
Excellent
164 reviews
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Excellent service from start to order…
Excellent service from start to order completion. There was a back order for the link smoke detectors (understandable due to the new Scottish law) but we were kept updated at every stage.
Would highly recommend smart detect uk.
31 March 2022
Unprompted review
Reply from Smart Detect UK
Thank you very much Lynn!
Very pleased with the service from…
Very pleased with the service from Smart Detect. Our alarms work well.
31 March 2022
Unprompted review
Reply from Smart Detect UK
Glad to hear, thank you!
Qulity product
Ordered these when let down by another supplier. Wish I had gone here first. Easy to order, fast delivery, easy to set up via the video link and in the climate, very good price. I would defo recommend.
31 March 2022
Unprompted review
Reply from Smart Detect UK
We are glad to have you as a customer, thanks for the feedback.
I ordered these items finally got them…
I ordered these items finally got them after a delay as I fully understand due to high demand, arrived by PO 1st class set them up without any problems so everything is now legal so thanks to the team for great communication as well
31 March 2022
Unprompted review
Reply from Smart Detect UK
Absolutely brilliant
although we had to wait for our order…
although we had to wait for our order due to supply we were kept informed about the progress of the order which meant a lot as we knew we were not being ignored due to high volume of orders that you received
31 March 2022
Unprompted review
Reply from Smart Detect UK
We really appreciate your feedback and patience, from what I recall we had 3000 orders on back order during the legislations change and really glad to hear you felt happy and suitably updated.
Disappointed that items are not…
Disappointed that items are not adhesive!!
31 March 2022
Unprompted review
Reply from Smart Detect UK
Dear Hugh, thanks for the feedback.
We thought long and hard about this, if a customers ceiling is dusty, Artex or uneven we would hate for the adhesion to fail. Some customers do buy a strip of 3m tape for their own fitting preference but we always want to ensure safety first so we provide screws and plugs to meet the regs.
I was kept informed at each step and…
I was kept informed at each step and received alarms the day after dispatch email. The alarms are easy to set up and interlink , great video explains all. They seem to be very good quality.
31 March 2022
Unprompted review
Reply from Smart Detect UK
Thank you John!
Recommended
Order delivered on time , product as described,
still to install , but going by the way everything else
has gone, can't see any problems arising.
31 March 2022
Unprompted review
Reply from Smart Detect UK
Fantastic, and please do let us know!
Smoke alarms
Very happy with the whole experience from the order until the delivery this company delivered on time very good quality items?would highly
31 March 2022
Unprompted review
Reply from Smart Detect UK
Fantastic!
The service I received was 100%
The service I received was 100%. I spoke to Ricky for advice regarding the new Scottish legislation regarding smoke/heat/ and Carbon detectors.
I was delighted with the advice, and the prompt delivery service to my home.
Keep up delivering a great service!!
Frank
31 March 2022
Unprompted review
Reply from Smart Detect UK
I will continue to do my best Frank!
Smart Detect were on hand to offer…
Smart Detect were on hand to offer excellent guidance on fitting the detectors/alarms (7 in number in our case). High quality products, well priced too.
Would highly recommend this smallish family run company to anyone !
31 March 2022
Unprompted review
Reply from Smart Detect UK
Thanks a lot, and thank you for recognising that we work hard as a family business covering the UK
Alarms on back order arrived on time…
Alarms on back order arrived on time and are working perfectly ,would recommend
31 March 2022
Unprompted review
Reply from Smart Detect UK
Great news, thank you!
Excellent product and so easy to set up…
Excellent product and so easy to set up , recommend this product , first class service from a reputable company 👌
31 March 2022
Unprompted review
Absolutely perfect from start to finish
31 March 2022
Unprompted review
Very happy with the service easy to set…
Very happy with the service easy to set up many thanks
31 March 2022
Unprompted review
Fantastic service and saved me money…
Fantastic service and saved me money twice by advising me on the products I needed and helping me sync my alarms over the phone rather than pay for installation. Wonderful customer service, cannot recommend enough.
20 March 2022
Unprompted review
Good service from Smart Detect UK,kept…
Good service from Smart Detect UK,kept us fully informed with delivery schedule of the alarm
17 March 2022
Very good company to deal with
Very good company to deal with, was a delay on my order but kept me up to date with delivery, installed alarms yesterday with help from video link supplied with order ,everything seem to be fine, early days yet, but all good so far.
17 March 2022
Excellent service and price
Excellent service and price. One thing I would do is check out how to link them online as the instructions that come with them are confusing.
14 March 2022
Great price and product
14 March 2022
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