These folks don't seem to work on feedback. They just take loyal customers for granted. Ordered flowers and each garland is of different length. As usual even after asking multiple times they don't a... See more
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I recently had a wonderful experience with SmartBazzar that I felt compelled to share. I was in urgent need of idly dosa batter to feed my kids, and even though they didn’t have a driver available for... See more
Customer friendly is the highlight for me. In my recent order I had missed to order something important I needed.After order placed I contacted them on what’s app contact mentioned on the website and... See more
Company replied
Always Fresh!! Nicely packed items. Really SMART bazaar!! You will never disappointed by buying items from here.. A few suggestions, if possible to consider for the Website portal. While ord... See more
Company replied
Company details
Written by the company
Online Asian supermarket with great variety of products from all major brands and fresh fruits and vegetables delivered to your doorstep.
Contact info
71-75 Sheldon Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- 07775270023
- customerservices@smartbazaar.co.uk
- smartbazaar.co.uk
4.3
Excellent
641 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Smartbazaar Limited
Dear Ranjini,
Thanks for your kind review. We are glad to hear that you liked our service and enjoyed the mangoes.
Best Regards,
Smartbazaar Team
Excellent product and service Repeat…
Excellent product and service Repeat customer
Tried first time the Repeat order
Thanks to your Team to source the King and queen of Mangoes Himayatmangoes Mangoes and Malgoba Mangoes
11 June 2023
Reply from Smartbazaar Limited
Dear Ali,
Thanks for your kind review. We are delighted to hear that you enjoyed the wide varieties of mangoes we brought in this season. Repeat order functionality is very useful for our customers when they would like to add their usual items quickly to their cart, we are glad to hear that you found that functionality useful. We are grateful for your continued to support our business.
Best Regards,
Smartbazaar Team
Ease of use
Ease of use, same day delivery, easy to contact customer service through WhatsApp. Already recommended to all my Indian friends.
4 June 2023
Reply from Smartbazaar Limited
Dear Aparna,
Thanks for your kind review. We are glad to hear that you found our website easy to use and enjoyed our service. We are grateful for your recommendation to your friends and family.
Best Regards,
Smartbazaar Team
Best online grocery shopping
Best online grocery shopping. We get almost all indian groceries here. Very fast delivery.
11 June 2023
Reply from Smartbazaar Limited
Dear Priya,
Thanks for your kind review. We are glad to hear that you liked our product ranges and our swift delivery service.
Best Regards,
Smartbazaar Team
Reply from Smartbazaar Limited
Dear Napoleon,
Thanks for your kind review. We are glad to hear that you found our website easy to use.
Best Regards,
Smartbazaar Team
Excellent products and great service
6 June 2023
Reply from Smartbazaar Limited
Dear Customer,
Thanks for your kind review. We are glad to hear that you liked our product ranges and our service.
Best Regards,
Smartbazaar Team
Brilliant service and good quality…
Brilliant service and good quality vegetables and fruits.
4 June 2023
Reply from Smartbazaar Limited
Dear Mrs Elson,
Thanks for your kind review. We are glad to hear that you liked the quality of our fresh produce and the service you received.
Best Regards,
Smartbazaar Team
great service and flexibility
great service
very flexible to amend an existing orders
Mangoes are the best
4 June 2023
Reply from Smartbazaar Limited
Dear Sathish Babu,
Thanks for your kind review. We are glad to hear that you liked our service and found it flexible to suit your needs.
Best Regards,
Smartbazaar Team
Faster delivery as promised
Faster delivery as promised. Need to improve more on products. Varieties are less compared to other competitors.
Good luck
17 May 2023
Reply from Smartbazaar Limited
Dear Sai,
Thanks for your kind review. We are glad to hear that you liked our swift delivery service. We are continuing to add more products to our catalogue, even this week we have added nearly 100 more product ranges to our website. Please visit our website to see the new products on offer.
Best Regards,
Smartbazaar Team
Quick delivery
Quick delivery . Helpful. Most importantly quality of the fruits were good.
I would just suggest to keep more lychees
27 May 2023
Reply from Smartbazaar Limited
Dear Bhaswati,
Thanks for your kind review. We are glad to hear that you liked the quality of our fresh produce and the quick delivery service. We will try our best to get more lychees in stock.
Best Regards,
Smartbazaar Team
One of the item is quite old,when you…
One of the item is quite old,when you report it back customer service asked to post it back with customer money
27 May 2023
Reply from Smartbazaar Limited
Dear Arunkumar,
Thanks for your kind review. However, sorry we do not agree with your concern on this issue for the following reasons.
You got in touch with us complaining that the product is expired and when we requested for the picture of the item with the date you sent us the picture which had a 'Best Before Date' of 30th Sept which means its 4 months away from its best before date. So we don't know what you would like us to do. We offer a free delivery service for orders above £40 and as a small business we cannot afford to pay for the postage of the returns when the product is still in its validity. We made it clear that we would be happy to process a full refund for the product if you can post it back to us. We take all our customers feedback seriously and if there is a mistake from our side we would act accordingly to resolve the issue swiftly.
If you still have any questions, please feel free to reach us at customerservices@smartbazaar.co.uk
Best Regards,
Smartbazaar Team
Reply from Smartbazaar Limited
Dear Dhana,
Thanks for your kind review. We are glad to hear that you liked the quality of our products and our packaging.
Best Regards,
Smartbazaar Team
Reply from Smartbazaar Limited
Dear Mahendra,
Thanks for your kind review. We are glad to hear that you enjoyed the quality of our mangoes.
Best Regards,
Smartbazaar Team
Quality goods and quick delivery
9 May 2023
Reply from Smartbazaar Limited
Dear Customer,
Thanks for your kind review. We are glad to hear that you liked the quality of our goods and swift delivery service.
Best Regards,
Smartbazaar Team
Five stars for Mangoes
13 May 2023
Reply from Smartbazaar Limited
Dear Mrs K Subashchandran,
Thanks for your kind review. We are delighted to hear that you enjoyed the quality of our mangoes.
Best Regards,
Smartbazaar Team
Great service
13 May 2023
Reply from Smartbazaar Limited
Dear Geetha Raghunathan,
Thanks for your kind review. We are glad to hear that you liked our service.
Best Regards,
Smartbazaar Team
Reply from Smartbazaar Limited
Dear Sathishkumar,
Thanks for your kind review. We are glad to hear that you liked the quality of our products and the prompt delivery.
Best Regards,
Smartbazaar Team
rice packet was broken
Order lot of stuff first time, rice packet was broken was all over the items in the box.
12 May 2023
Unprompted review
Reply from Smartbazaar Limited
Dear Aditya,
Thanks for your feedback and raising your issue. Our sincere apologies for the damage to your order during transit. We have tried to get in touch with you to get more details of this. Could you please get in touch with us via Whatsapp on 07775 270023 or customerservices@smartbazaar.co.uk so that we can resolve this issue.
Best Regards,
Smartbazaar Team
Reply from Smartbazaar Limited
Dear Sathish,
Thanks for your kind review. We are glad to hear that you enjoyed our mangoes.
Best Regards,
Smartbazaar Team
Good fresh vegetables & good delivery
Good fresh vegetables & good delivery. But may be more varieties & brand of cereals & pulses should be introduced.
3 May 2023
Reply from Smartbazaar Limited
Dear Ramesh,
Thank you for your kind review. We are glad to hear that you liked our fresh produce and our delivery service. We are in the process of expanding our warehouse to accommodate more brands and varieties. If you are looking for any particular brand please email us on customerservices@smartbazaar.co.uk and we will be able to add that to our list.
Best Regards,
Smartbazaar Team
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