Interacting with the App is user friendly. It appears to me that security checks have been built into the App to prevent fraud, so I have confidence in carrying out transactions on your website. Ar... See more
Company replied
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See what reviewers are saying
Very efficient and reliable in their services, but for one reason or the other from their partners in other parts of the world, they may encounter some delays in delivering. That issue apart, small w... See more
Company replied
To much request on confirmation off my multiple profile before money can be sent. But i see only one profile on my app. This delays the money. I dont have access to the miltiple profile to let alone... See more
Company replied
Normally Small World is fast! Sometimes it is some slow to Madagascar. Customer service answer quite fast, but there is many times nosy behind the person who is speaking, that makes it difficult t... See more
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Company details
Information provided by various external sources
Send money worldwide with Small World to over 190 countries and over 250k cash pick up locations. We offer great rates, low fees and a fast and secure money transfer service. Transfer money from our network of agents and branches, or via one of our fast growing digital platforms including our websites and app.
Contact info
12 Salamanca Place, SE1 7HB, London, United Kingdom
- smallworldfs@smallworldfs.com
- smallworldfs.com
3.9
Great
28K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Small World
Dear client,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It is customers like you that make our job wonderful. We look forward to serving you again.
Yours sincerely,
Small World Money Transfer
Reply from Small World
Dear client,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It is customers like you that make our job wonderful. We look forward to serving you again.
Yours sincerely,
Small World Money Transfer
Reply from Small World
Dear Abinash,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Yours sincerely,
Small World Money Transfer
Turn around time has been best except…
Turn around time has been best except my first day that I had delays issues
1 May 2024
Reply from Small World
Dear customer,
Thank you so much for your kind words, Afriyie. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Yours sincerely,
Small World Money Transfer
Just excellent.
24 April 2024
Reply from Small World
Dear Juan,
Your positive review means the world to us. We are grateful for your support and trust in Small World Money Transfer. We look forward to serving you again in the future.
Yours sincerely,
Small World Money Transfer
Very good all
30 April 2024
Reply from Small World
Dear Maria,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. :)
Yours sincerely,
Small World Money Transfer
Great service
Small world has very competitive exchange rates.
Great customer service and always communicate with you along the way.
30 April 2024
Reply from Small World
Dear Joan,
We are thrilled to hear that you had a great experience with Small World Money Transfer. Your feedback is truly appreciated and motivates us to continue providing excellent service.
Yours sincerely,
Small World Money Transfer
Reply from Small World
Dear Rajani,
Thank you for your glowing review! We are thrilled to hear that you had a positive experience with us.
Yours sincerely,
Small World Money Transfer
Fast and reliable.
29 April 2024
Reply from Small World
Dear Lydia,
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It is customers like you that make our job wonderful. We look forward to serving you again.
Yours sincerely,
Small World Money Transfer
Greater customer service
Greater customer service. Money arrived quickly and correct, even when I made a mistake on account number, and asked to correct it.
Thank you
30 April 2024
Reply from Small World
Dear Lourival,
We are thrilled to have exceeded your expectations and provided you with a positive experience. Thank you for your kind words and for being a valued customer of Small World Money Transfer.
Yours sincerely,
Small World Money Transfer
Transfer 285 GbP plus yet to be over 8 HOURS
I made transfer of 285 GBP plus as an urgent need for health issues, over 8 hours is yet to be completed as someone refer Small world to be as trustworthy and fast. This is not what am seeing. There various platform I formally use and they are fast. Please kindly make payment available as this is needed for health needs. I await your swift response as regards my request. Thank you
27 April 2024
Unprompted review
Reply from Small World
Dear Customer,
Thank you for sharing your recent experience with Small World. We are sorry our service did not meet your expectations on this occasion.
Please accept our sincere apologies for any inconvenience caused.
Our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to bring a quality service.
We remain at your full disposition; you can contact us over the phone or email. on support@smallworldfs.com with your Money Transfer Number (MTN), and we will try to resolve your issue quickly and efficiently. We will be contacting You directly with an update in regards to Your transfer.
Best regards,
Small World Money Transfer
The transactions are on time
20 April 2024
Reply from Small World
Dear Wahidullah,
Thank you for your glowing review! We are thrilled to hear that you had a positive experience with us.
Yours sincerely,
Small World Money Transfer
This is the best app to send money to…
This is the best app to send money to my family. Trustable reliable and fast thanks SW. To be honest I really enjoy the process to send money from my mobile device or desktop computer, it's takes me around 2 or 1 minutes complete a transaction.
18 April 2024
Reply from Small World
Dear Augusto,
We are thrilled to have exceeded your expectations and provided you with a positive experience. Thank you for your kind words and for being a valued customer of Small World Money Transfer.
Yours sincerely,
Small World Money Transfer
Reply from Small World
Dear Almami,
Your positive review means the world to us. We are grateful for your support and trust in Small World Money Transfer. We look forward to serving you again in the future.
Yours sincerely,
Small World Money Transfer
Wonderful app to help sending money…
Wonderful app to help sending money easily through out the world.
24 April 2024
Reply from Small World
Dear Uddin,
We are thrilled to hear that you had a great experience with Small World Money Transfer. Your feedback is truly appreciated and motivates us to continue providing excellent service.
Yours sincerely,
Small World Money Transfer
Great Service
Great Service, Great rate, fast delivery. Will always recommend to anyone
24 April 2024
Reply from Small World
Dear Bolaji,
It is heart warming to receive such a wonderful review from you. We aim to provide top-notch service and we are glad that we could meet your expectations. Thank you for choosing Small World Money Transfer.
Yours sincerely,
Small World Money Transfer
Excelent.It was quick and safe whithout…
Excelent.It was quick and safe whithout any problem 👍✅
19 April 2024
Reply from Small World
Dear Alexander,
It is heart warming to receive such a wonderful review from you. We aim to provide top-notch service and we are glad that we could meet your expectations. Thank you for choosing Small World Money Transfer.
Yours sincerely,
Small World Money Transfer
Reply from Small World
Dear Juan,
We are thrilled to have exceeded your expectations and provided you with a positive experience. Thank you for your kind words and for being a valued customer of Small World Money Transfer.
Yours sincerely,
Small World Money Transfer
The company is responding timely.
The company is responding timely.
The company has never fail any transfer of money.
The company is trustworthy
23 April 2024
Reply from Small World
Dear Mr Reynald,
It is heart warming to receive such a wonderful review from you. We aim to provide top-notch service and we are glad that we could meet your expectations. Thank you for choosing Small World Money Transfer.
Yours sincerely,
Small World Money Transfer
Reply from Small World
Dear Cleudes,
Your positive review means the world to us. We are grateful for your support and trust in Small World Money Transfer. We look forward to serving you again in the future.
Yours sincerely,
Small World Money Transfer
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